I accidentally provided my previous address for my first order, I emailed Marleybones to change delivery address. I received an email back within in a few minutes I was amazed at such a response. Howe... See more
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Fresh dog food made easy. Pantry Fresh® meals, air-dried treats and science-backed supplements delivered right to your doorstep.
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United Kingdom
- hello@marleybones.com
- marleybones.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Marley loves Marleybones …
Have recently started using Marleybones for my energetic Australian Labradoodle also called Marley . I wanted a high quality, free from additives and appetising food that will keep up with his energy levels, keep him healthy and happy. I did my research and gave Marleybones a try . I have been very impressed with customer service, ease of ordering and of course the quality of the food . Marley loves it all especially Sassy Salmon and his bowl is licked clean. The quality of all food looks high, smells good and you can see how good it is . The company adopts a friendly approach and offers great service and deals for customers. Excellent 👌

Reply from Marleybones
Shih Tzu in love
Whn I ordered from 8pm in the evening until the next morning I recived loads of emails, I didnt really see the point one would have sufficed, so thought i cant deal with these emailing me to death over dog food. THEN! The day after the food arrived, and a lovely package full of food treats and a little ball. I have never seen my Shih Tzu enjoy anything like this , he was posessed eating it. So I forgive the mass email episode, and Thank You for a lovely box full of goodies.

Reply from Marleybones
Excellent customer service
Recently had a really positive experience with Marleybones. I tried the starter pack, without realising that I'd signed up to a subscription, which I didn't want. After trialing dog preferred an alternative brand. I received an email from the company confirming that my second delivery had been dispatched, which I didn't want. So, frustrated, I complained that their sign up was confusing and that I never intended to subscribe, but only a one off order. They immediately cancelled the subscription, refunded the payment and recalled the delivery. Very impressive customer service.

Reply from Marleybones
Marleybones has been life changing!
Marleybones has been life changing for us and our Cavapoochon! Truly. Notoriously picky and with delicate tummies, we’d tried all the other brands but it was very hit and miss. We haven’t looked back since starting with Marleybones - happy dog, clean bowls, competitively priced and SO convenient that you can top up supplies if you need to at chosen stockists near to us. Can’t thank you enough - you’re pawsome 😉 x

Reply from Marleybones
Both of my dogs love Marleybones.
Both of my dogs love Marleybones food, they really enjoy their meal times now & I’m no longer having to throw away uneaten food.
After a lot of research of this, & other dog food companies, I decided to try my dogs with Marleybones. It was the very top end of my budget but I worked out that if I subscribed then I’d be able to make a considerable saving thus making it more affordable, there also other subscription benefits too.
I’ve found ordering on the website to be simple (even for a technophobe like me)& deliveries have been trouble free. Customer service is excellent, any queries are dealt with promptly & in a friendly manner. All in all I’ve been very impressed & have 2 very happy dogs.

Reply from Marleybones
Easy order system & great dog food
Easy to navigate website & place or edit order. Delivery when expected packed well too. Great dog food my dogs love it. Took one of my dogs a few days to get into it but both dogs devour it & lick their dog mats virtually clean !

Reply from Marleybones
Bit hit & miss with food…
Bruce can be a bit hit & miss with food but he loves Marleybones (so does our son’s dog, if she can get a look in)!!

Reply from Marleybones
Finally found a good food for my fusspot …
I have been through so many different dog foods which my dog refused to eat, but finally found Marleybones! As soon as I gave it to my dog she ate it all and licked the plate clean! She loves it! We are 4 days in and every meal she has eaten. I’m so happy as I was starting to worry I would never find a healthy food she would enjoy! She seems to like the lamb and chicken best but has eaten the beef one too.

Reply from Marleybones
My Westies love Marleybones
My Westies love Marleybones! Lamb & chicken are their favourites.

Reply from Marleybones
My dog LOVES this food!!
My dog LOVES this food!!! His particular fave is the lamb flavour, he licks his bowl clean to make sure he gets every last bit and I know it's good for him too

Reply from Marleybones
My experience with the Marleybones team…
My experience with the Marleybones team has been exceptional. Nothing has been too much trouble and all my queries attended to quickly and with no fuss. My two Frenchies (Millie & Lola) love their new Marleybones dining experience and I’m thrilled they’re having great value nutritious, flavoursome and fulfilling food! Keep up the good work !!

Reply from Marleybones
A new way of feeding your dog or cat I…
A new way of feeding your dog or cat I have 2 pups 7 months old ,at the time I was looking for a better option to giving your beloved pet the verry best in meals.
So I decided to try there small box Marylebone to try .to be honest my pups haven't made the transition from dry to wet at the moment, only 3 meals in 3 days just small nibbles, but I'm going to give marleybones 14 days to see if they come to eat it all.
By the way, my other dog jack Russell who has been reared on dry food ,loves Marylebone its eaten up in a few minutes. Mr s marr.

Reply from Marleybones
New food! Happy dogs!
I have used a very trusted dog food before but I need the freezer space! I have now tried my two Jack Russells on Marleybones and they absolutely love it. I’m not transitioning as slowly as recommended because they are pretty tough and are not having any problems. Far from it!

Reply from Marleybones
Our toy poodle loves Marleybones and…
Our toy poodle loves Marleybones and it’s great that it doesn’t take up freezer space. The cartons are easy to store in the cupboard and easy to open! The trial box is a good way to try out the whole range. The customer service is excellent.

Reply from Marleybones
Fussy Dog? This works
This is the first time in a year that Leo has cleared his bowl and wanted more. We have tried so many foods for our fussy little guy but this one has, at last got him eating. Great food great customer service recycle the package win win
Nicky & Leo

Reply from Marleybones
Fantastic customer service.
Fantastic customer service.. fussy pup didn’t like the supplements so were exchanged for a treat option. No fuss just happy to help. Speedy service too, well done team Marleybones !

Reply from Marleybones
We wanted to try some different food…
We wanted to try some different food for our 3 year old cocker spaniel. She had recently had a surgical procedure and always had a problem with soft poos no matter what we tried and when we saw some of the Marleybones reviews, thought it was worth giving it a go.
We had a sample pack which she absolutely loved and it wasn’t long before we saw a lot of improvement.
She is excited at mealtimes and we love the ease of use (no freezer needed!). We still mix it with some of her old kibble as she likes the crunch and she is a very happy healthy pup!

Reply from Marleybones
Nice
My dogs, Alf and Zula, like Marleybones.
I wish they would have more flavours.
Duck maybe nice. Or a mixture of rice, veg abd meat.

Reply from Marleybones
My dogs seem so much happier.
My dogs seem so much happier.
I don't have to call them for dinner.
As soon as I am dishing their food up they are crying and waiting.
Also I have a dog that has a lot of allergies and again she seems so much better.

Reply from Marleybones
Transition to Marleybones
My dog had been on home cooked diet and became a bit fussy. Marleybones has transformed his eating experience. He hoovers it up as soon as it is served to him.

Reply from Marleybones
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