I accidentally provided my previous address for my first order, I emailed Marleybones to change delivery address. I received an email back within in a few minutes I was amazed at such a response. Howe... See more
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What people talk about most
Based on these reviews
My dog Dan, a rescue from Spain, has been on Marleybones for over a year. He likes it well enough. His coat is notably glossy, but I can't say it's really done wonders for the poop! But that is proba... See more
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Both Rosa and I love Marleybones for different reasons,she finds their recipes delicious I find them amazing quality,great concept no need to freeze, the balanced ingredients tailored for your dog,hom... See more
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Brilliant product and service. Speedy delivery even living on a Scottish island 👏 beautifully packaged welcome pack with instructions on feeding, and a free gift. My dog can be sensitive with food bu... See more
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Company details
Written by the company
Fresh dog food made easy. Pantry Fresh® meals, air-dried treats and science-backed supplements delivered right to your doorstep.
Contact info
United Kingdom
- hello@marleybones.com
- marleybones.com
4.8
Excellent
817 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing service. So helpfull
Being 80 years old and not great with computers I made a mistake on my ordering .sooo upset . Got in touch with marleybones .they could have refused my request . Instead they sent many messages of support and fully refunded my money into my account .no hidden charges. I conversed with a young lady Maria who could not have been more helpfull. Wonderfull service .quite rare in this day and age.
9 April 2026
Unprompted review
Reply from Marleybones
Hi Florence,
Thank you so much for sharing your experience.
I’m so pleased we were able to support you and get everything sorted, especially when it felt upsetting at the time. Providing clear, kind help when it’s needed most is something we care deeply about, so it’s lovely to hear that came through.
Thank you again for your kind words, and I’m so glad we could help.
Marie
Customer service
Bit of a hiccup with an order that was placed and charged for twice but money refunded and food recalled be fire it arrived so all good, could do with a phone number for contact but the food is excellent and easy to store.
15 April 2026
Unprompted review
Reply from Marleybones
Hi there,
Thank you so much for sharing your experience.
I’m really glad we were able to resolve the duplicate charge quickly and prevent the extra order from reaching you. Whilst it’s not the smooth experience we aim for, it’s great to hear everything was put right promptly.
We’re also so pleased to hear your dog is enjoying the food and that you’re finding it easy to store, that balance of quality and convenience is exactly what we strive for.
Thank you again for your feedback.
Marie
I’ve been feeding my pup Marleybones…
I’ve been feeding my pup Marleybones for 3 months now, and overall I’m really pleased. He has a number of allergies and intolerances, so it’s been great to find a food that not only suits him but that he actually gets excited about at breakfast and dinner.
There are a couple of downsides. The packaging, while compact for storage, is quite narrow once opened, which makes it tricky to measure portions after the first use. It’s also a bit fiddly, especially for someone with neuropathy.
My only other concern is the lack of variety in fish flavours. As my dog can’t digest meat, having just one fish option worries me—he may get bored in a few months, and I’d hate to have to start the search all over again.
14 April 2026
Unprompted review
Reply from Marleybones
Hi Shannon,
Thank you so much for sharing your experience.
It’s wonderful to hear that your pup is enjoying his meals and that Marleybones is working well for his allergies, that kind of consistency and excitement at mealtimes is exactly what we aim for.
We really appreciate your feedback on the packaging and fish variety. We’ll make sure this is shared with our team, as insights like yours are incredibly valuable.
Thank you for trusting Marleybones with your pup's nutrition.
Marie
my rescue dachshund on Marley bones
Tried my rescue dachshund on Marley Bones as she just wouldn’t eat & success she loves it ! That meant my 8 yr old Cavalier who was on kibble wasn’t going to be left out !
2 Happy dogs both now love their Marley bones thankyou
13 April 2026
Unprompted review
Reply from Marleybones
Hi Linda,
Thank you so much for sharing your experience.
It’s wonderful to hear that your rescue dachshund is now enjoying her meals, especially after struggling with food before. And we love that your Cavalier has joined in too, two happy dogs is the best outcome.
We’re so pleased Marleybones has made a positive difference to both of them. Thank you for trusting us with their nutrition.
Marie
Great product, awful service and processes
I’m really disappointed with my experience with this company. After a payment wasn’t taken on the expected date, I cancelled my subscription, only to find that they still took the payment anyway and processed an order without my consent. I then had to cancel the subscription again, with no clear confirmation that it had actually been actioned.
To make matters worse, my dog won’t even eat the food, so the order is completely useless to me. I’ve tried to resolve this, but there seems to be no proper way to contact a real person. The lack of customer service is incredibly frustrating — everything appears to be handled by AI, with no option to speak to someone directly.
Overall, this has been a very poor experience. Unexpected charges, difficulty cancelling, and no accessible human support is not what I would expect from a reputable company. I wouldn’t recommend based on this experience.
13 April 2026
Unprompted review
Reply from Marleybones
Hi Chloe,
Thank you for taking the time to share your feedback. We’re really sorry this experience caused frustration - this is not the experience we want for any customer.
We’ve looked into your order and subscription to better understand what happened. Your cancellation request came through after your order had already been processed. Our warehouse team begin picking and packing very quickly, which means we’re unable to stop an order once it is underway. We do send reminder emails 3 days ahead of renewal to give customers plenty of time to make any changes, including updating payment details or cancelling, which can be done via the subscription dashboard, before the next order is processed.
As soon as your message reached our team, we acted quickly to resolve this by arranging for the parcel to be returned to us and issuing a full refund. We can also confirm your subscription has now been fully cancelled, so no further orders or payments will be taken.
In terms of support, as a small team we use an AI-assisted triage system outside of working hours to help manage and prioritise incoming enquiries. All messages are then picked up by our Customer Care team during working hours. We’re continuously working on improving response times and the overall support experience.
We’ve also reached out a couple of times, as we’d really value the opportunity to understand your experience in more detail and make sure everything has been fully resolved for you. We’d hate for you to feel disappointed, and we’re always open to a conversation if that would help.
We’re very sorry again for any frustration caused here. Your feedback will help us continue improving both our processes and communication.
Excellent Dog Food
Have changed both my dogs to Marleybones. They love the taste & it suits them very well. Both have allergies & I have tried lots of different food but the Chic Chicken has really helped them. Easy to navigate the web site & delivery from DPD is great. Also like being able to store in a cupboard rather than freezer & the cartons are easy to take on holidays with us.
13 April 2026
Unprompted review
Reply from Marleybones
Hi Jacqueline,
Thank you so much for sharing your experience.
It’s wonderful to hear that both of your dogs are enjoying their meals and that Chic Chicken is helping with their allergies. Finding something that suits them so well can make such a difference.
We’re also really pleased the website, delivery and cupboard storage are making things easier for you, especially when travelling. That balance of quality nutrition and convenience is exactly what we aim for.
Thank you for choosing Marleybones.
Marie
Delighted with the results so far
I recently switched to Marleybones and delighted I did! Our dog loves her new food, always very excited when her bowl is filled up and has boundless energy. So much easier to store than other brands and love we get a months supply each delivery.
12 April 2026
Unprompted review
Reply from Marleybones
Hi Karen,
Thank you so much for sharing your experience.
It’s wonderful to hear how much your dog is enjoying her meals and the difference you’re seeing in her energy levels, that kind of enthusiasm at mealtime is exactly what we hope for.
We’re also so pleased the convenience of storage and monthly deliveries is working well for you. Making things easier for you whilst supporting your dog’s health is at the heart of what we do.
Thank you for choosing Marleybones.
Marie
From a fussy pup to a full belly
From a fussy pup to a full belly!
Having tried many different brands, Marleybones is the only one that we find a clean bowl day and night. Our Cocoa has now started sitting and nudging us when it’s meal time she loves it so much.
Cocoa certainly recommends this go your pups and pooches.
12 April 2026
Unprompted review
Reply from Marleybones
Hi G & J Martin,
Thank you so much for sharing your experience.
It’s wonderful to hear that Cocoa has gone from being a fussy eater to finishing every meal, that kind of change at mealtime is exactly what we hope for. Her excitement and those little nudges say it all.
We’re so pleased Marleybones has made such a positive difference to her routine. Thank you for the recommendation!
Marie
I am very impressed with Marleybones
I am very impressed with this company. My dogs love the food. I had an issue once and their customer service was amazing. Very quick to respond. I would highly recommend
9 April 2026
Unprompted review
Reply from Marleybones
Hi Mrs Humphrey,
Thank you so much for sharing your experience.
It’s wonderful to hear that your dogs are loving their meals, and we’re especially pleased that our team could support you quickly when you needed help. That combination of great food and responsive care is exactly what we strive for every day.
We really appreciate your recommendation and are so glad Marleybones is working well for you and your dogs.
Marie
Love this 🐾
I’m so glad I found Marleybones for my lovely old girl. She absolutely loves the food, goes mad every time I feed her. She has been very fussy recently and getting her to eat has become so difficult. This week however she’s polished off every meal. She even grabs the box to clean that out too.
The price is very, very reasonable and the fact I can store it in a normal cupboard is a real bonus- saves so much freezer space.
The people working at Marleybones have been a delight to deal with, friendly, kind and helpful.
I’m not sure we will be a customer for long as Maisie is deteriorating every day but seeing her eat this so happily has made my heart happy 🫶🏻
10 April 2026
Unprompted review
Reply from Marleybones
Hi Naomi,
Thank you so much for sharing your experience.
It’s wonderful to hear that Maisie is enjoying her meals so much, especially after finding it difficult to get her to eat. Seeing that renewed excitement at mealtimes can make such a meaningful difference.
We’re also so pleased to hear our team has been helpful and that the convenience of cupboard storage is working well for you.
Thank you for trusting Marleybones with her nutrition. We’re sending lots of love to you both.
Marie
Game changer at meal times
Scoobie the giant Cavapoo is a fussy eater who isn’t really interested in food unless it’s mine. When I received my trial pack it was like night and day - he loves the food and sits waiting at meal time. I add some kibble for crunch. The food smells like human food, not that overwhelming whiff of yuck you get with cans etc. so that’s a big thank you from Scoobie, and from me.
6 April 2026
Unprompted review
Reply from Marleybones
Hi Kim,
Thank you so much for sharing Scoobie’s story!
We’re thrilled to hear such a big turnaround at mealtimes, especially with a fussy eater. That moment when they’re sitting and waiting for their food really says it all.
We’re also really glad the meals feel like a better experience overall, from the smell to the quality.
It’s great to see Marleybones making such a difference to Scoobie’s mealtimes.
Marie
Marleybones is a firm favourite of our…
Marleybones is a firm favourite of our extremely fussy, Shihtzu, Stanley! I used to have to make him steamed veg and chicken every day and I did try other dog food but he would literally turn his head away from it! We have been using Marleybones for a few months now and Stanley gets so excited for meal times and eats every last mouthful of it. Thank you Marleybones, whatever you are doing, you are doing it right! You have a long term customer in Stanley! X
6 April 2026
Unprompted review
Reply from Marleybones
Hi Audrey,
Thank you so much for sharing Stanley’s story!
It’s wonderful to hear that such a fussy eater is now so excited for mealtimes and finishing every bowl.
We’re so pleased Marleybones has made things easier for you whilst giving Stanley something he genuinely enjoys each day.
Thank you again for trusting us with Stanley’s nutrition.
Marie
Well worth it
Great quality products my french bulldog is at last finishing her food and has so much more energy it certainly makes a positive difference.
6 April 2026
Unprompted review
Reply from Marleybones
Hi Margaret,
Thank you so much for sharing your experience!
It’s wonderful to hear your French Bulldog is now finishing her meals and has so much more energy. Seeing that kind of change, both in appetite and overall vitality, is exactly what we hope for with our recipes.
We’re so pleased Marleybones is making a positive difference to her daily routine.
Marie
Very helpful and caring customer…
Very helpful and caring customer service. Early days but so far our puppy is loving the food. Also plenty of helpful advice has been offered. Very happy to date.
5 April 2026
Unprompted review
Reply from Marleybones
Hi Robert,
Thank you so much for sharing your experience!
It’s wonderful to hear your puppy is already loving their meals, especially in these early days. We’re also so pleased to hear our team has been helpful and supportive. Providing clear, caring guidance alongside high-quality nutrition is something we’re really passionate about.
Thank you again for choosing Marleybones.
Marie
My little Teddy
My little Teddy went off his food that he was on and I wanted something better, I saw one of your posts on FB, so I thought I would buy the trial pack, Teddy absolutely loved the food, he was his tail when its meal time now as he can't get enough xx
5 January 2026
Unprompted review
Reply from Marleybones
Hi Michelle,
Thank you so much for sharing Teddy’s story!
It’s so lovely to hear he’s enjoying his meals and showing so much excitement at mealtime. That tail wagging says it all.
We’re delighted to hear Marleybones has brought that enjoyment back to his routine, and that he’s now looking forward to every meal.
Marie
Amazing quality food
Amazing quality food, our dog absolutely LOVES Marleybones, he can’t get enough! A little on the expensive side though.
3 April 2026
Unprompted review
Reply from Marleybones
Hi Eileen,
Thank you so much for sharing your experience!
It’s wonderful to hear your dog is loving their meals, that kind of excitement at mealtime really says it all. Knowing they can’t get enough is exactly what we hope for when creating our recipes alongside veterinary nutritionists.
We completely understand your thoughts on price as well. We focus on using high-quality, freshly prepared ingredients, gently cooked in-pack to lock in nutrients and flavour without the need for preservatives or freezing, so you’re getting both convenience and quality in every meal.
We really appreciate you taking the time to share your thoughts.
Marie
Excellent product and great customer service
I’ve just changed to Marleybones for my 12 year old German Shepherd and she loves the quality of the food, the after care contact with the team at Marleybones is excellent with prompt and friendly communication 5*+
1 April 2026
Unprompted review
Reply from Marleybones
Hi Darren,
Thank you so much for sharing your experience!
It’s wonderful to hear your 12-year-old German Shepherd is enjoying her meals. Seeing her take to the food so well, especially at her age, is always incredibly rewarding.
We’re also so pleased to hear your experience with our team has been just as positive. Providing prompt, friendly support is something we care deeply about, and it’s great to know that’s come through.
Thank you for trusting Marleybones with her nutrition!
Marie
Great food
My two miniature schnauzers are really enjoying the food. I have been ordering the chicken but I am about to try the salmon. The smell is pleasant when opening the cartons.
1 April 2026
Unprompted review
Reply from Marleybones
Hi Beatrice,
Thank you so much for sharing your experience!
It’s lovely to hear that both of your miniature schnauzers are enjoying their meals and doing so well on the chicken. Exploring different flavours like salmon is always a great way to keep mealtimes exciting, so we hope they enjoy that just as much.
We’re also really pleased to hear your feedback on the quality, even down to the smell when opening the cartons.
It’s great to know Marleybones is such a good fit for both of them.
Marie
Took a few weeks for my dog to switch…
Took a few weeks for my dog to switch but now the minute I pick up her food she is at her bowl waiting which she has never done, she wolfs everything down and never leave any for later
31 March 2026
Unprompted review
Reply from Marleybones
Hi,
Thank you so much for sharing your experience!
It’s lovely to hear that your dog has fully made the switch and is now so excited for every mealtime. That moment when they’re waiting by the bowl and finishing every bite really says it all.
We’re so glad Marleybones has become something she looks forward to each day.
Marie
Fantastic responsive support
I got conflicting advice from Pet Stores, and helpful but somewhat confusing advice from the vet about the diet of our new family member Beijo, all I wanted was to make sure she gets the best nutrition she can as she grows, Marleybones came up in a web search and I reached out to them, filled out their short questionnaire and they provided a diet plan and with the starter pack I'm sure we are on the right path to keep Beijo healthy.
30 March 2026
Unprompted review
Reply from Marleybones
Hi Ade,
Thank you so much for sharing your experience!
Welcoming a new dog into the family can come with a lot of mixed advice, so it’s wonderful to hear that our team could provide clarity and help you feel confident in Beijo’s nutrition. Having that guidance early on can make such a positive difference as she grows.
We’re delighted the Starter Box has helped you get started and that you now feel confident you’re giving her the right start.
We’re so glad to be part of Beijo’s journey and look forward to many happy, healthy mealtimes ahead.
Marie
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