Marc O'Polo Reviews 

Worst expeience ever.
I ordered a jacket and only recived a confirmation and the invoice. 10days later i still hadent recived the item or any information regarding tracking or delays. I contacted costumer servis and they told me to be patient. Yet days later i recived the jacket and the color of the actual garment was nothing like the product pictures. So i registered a return and sent it back. That was 2 weeks ago and i have not recived a single email or returned payment….
Dont shop their products online.

Applies sale prices to every country except UK.

Shoppers from every other shipping destination whether in or out of the EU can purchase at the sale price - do not deserve custom from UK customers.

Order number: 121420370
Until my most recent experience, I had only pleasant purchases with Marc O’Polo and was always satisfied with the quality and service. Unfortunately, my last order has completely changed that impression.
One of the items I received — a shirt — showed clear and visible signs that it had previously been worn and then returned. The packaging was already open, the tag was attached only loosely with a string, and there were visible hairs on the fabric. The collar had a strong perfume smell, the shirt was wrinkled especially around the bent elbow areas, and there was an unpleasant sweat odor in the underarm area.
All of these signs clearly indicate that the shirt had been worn before being sent to me. Receiving such an item was extremely disappointing and honestly made me feel disgusted.
I truly hope Marc O’Polo will improve their quality control for returned items, as this experience does not reflect the standard I was used to from the brand.

I should have checked this site before I placed my order with Marc O'Polo. I placed my order over a week ago and paid for my orders. I only received two emails from them, one to acknowledge my order and the second to list my order and how much the cost is. I did not get any other emails to inform me of the tracking of my order or when the date for the expected delivery. Up to this time I have not received an email from them after I sent a complaint, just an auto generated reply. Please do not order from this company!

Never received my order and will not refund my money. Just keep getting auto generated responses to my emails. Absolute scam. Do not order from this company.

I placed an order on Nov 25th (over a month ago) and still have not received my item. According to the DHL tracking number provided, the shipment label was created but the parcel was never handed over to the courier.

Customer service has been extremely unhelpful. The phone number provided (00800 1022 1022) is unreachable, and email responses are generic, copy-paste replies that show no effort or willingness to resolve the problem. No solution, no investigation, no accountability.

For a brand positioned as premium, this level of service is unacceptable. I am left without my order and without support. I would strongly caution others before ordering online from Marc O’Polo.

Hi
Hi. There is really something bad going on with MoP. I ordered a pair of sneakers. You might think that since you can see how many items there is on stock that once paid you will get your purchase. I got nor shoes nor money refund Customer service doesn’t reply.

Tl;dr awful experience. Marc O’Polo will ship you junk, you’ll invest a lot of time trying to get your money back, and it will not happen easily.

I purchased a couple of items for approximately 500 EUR in the Marc O’Polo online store and then the adventure has begun:
- Bad quality of clothes - checked.
- Ridiculously wrong size of one of the items - checked.
- Problems sending it back - checked
- Radio silence from the store for weeks - checked.
- Return package lost along the way, because Marc O’Polo wasn’t able to provide correct address - checked.
- Long form to be printed, written by hand and then scanned - checked.
- Customer service person hunging up on me mid-conversation - checked.
- Radio silence again - checked.
- Starting legal procedure to get the money back - checked.
- Finally, after nearly two monthsh from purchase, the package reached destination, and two weeks after I got the money back.

Would I reccomend Marc O’Polo to anyone after that? Never.

To all people having the same problem - it turns out that the return bar codes are generated with significant errors. There’s incomplete address attached to it, and as there is no telephone number of the recipient, it stucks in the point of departure indifinitely.

This problem is occuring systematically for years and Marc O’Polo does nothing to resolve it.

0/10

I never, ever, make order from Marc o polo!!!!!

I placed an order on 25Nov. The only notification I got about shipping was on 03Dec saying it had been dispatched. I tracked the package on DHL where I was td that a shipping label was created but the package has not been handed to DHL. I made several follow ups and all I got were automatic responses. Customer service is non-existent. Items are supposed to be Christmas presents. Looks like Christmas is ruined this year. I am seriously considering cancelling my order which I am sure will be a whole new problem with getting a refund. Lesson learned - will not shop with Marc O Polo online again.

UPDATE:

It is Jan 1st 2026 and I still have not received my order. I requested for a refund on 23rd January and I got no response. Radio silence. These people are scammers. I havw initiated a dispute report with my credit card company since I can’t get anywhere with this company to get my money back. Truly the worst shopping experience. Never again.

UPDATE:

Well, it’s the 7th of January and I still don’t have the items I ordered and I have not seen any refund to my credit card. I initiated a dispute with my credit card company. The credit card company has credited back the amount I paid Marc O Polo.

I hope my experience serves as a warning to anyone contemplating ordering online from Marc O Polo. They outsourced their online orders to e-global which is the worst company to deal with. DO NOT order online from Marc O Polo. There is an extremely high probability you won’t receive your order and/or get your payment refunded.

very bad. rejects my credit card which work on other webi+sites and makes it imossible to solve the problem. infuriating.

I purchased a Marc O’Polo puffer coat for around €400, always treated it with care, and followed the exact washing instructions on the label. After washing it exactly as instructed, the filling became severely clumped in some areas and completely empty in others, essentially ruining the coat.

When I contacted customer service, they simply told me that I bought the item more than two years ago and therefore they cannot help.
No guidance, no advice, not even a suggestion on how to restore the coat. Just a copy-paste answer and zero willingness to support.

What makes this even worse is that I eventually managed to restore the coat myself with the help of other people! not thanks to Marc O’Polo! A brand in this price range should absolutely stand behind their products and offer some level of support or goodwill, especially when the customer followed the care instructions exactly.

If you are considering buying a coat in this price range, choose a brand with a customer service team that actually cares and helps you when something goes wrong.
I will never purchase from Marc O’Polo again.

Returned my order 120740611 on the 7.08.2025 (a belt) that was too short. PURCHASED the same exact model and colour a few days after in bigger size (order 0120777760). In parallel got confirmation by the swiss post that the shorter belt was successfully delivered to Marc O'Polo Swiss warehouse given that I have tracking confirmation from Swiss Post to verify this - number 996015500200165391.
6 september 2025 wrote a complaint to their custumer service asking when my refund will arrive. Was asked to send a form, which I did (pissed of course since the form gives you the feeling that you are a criminal since it requires you to certifiy that you are not in possesion of the article !!). Was asked to send it again because of THEIR informatic problems and then radio silence, no follow up neither any refund.
Given the multiple complaints of the same nature in Truspilot website about this company, this starts to really feel like a SYSTEMATIC procedure, not just an unfortunate incident that can happen now and then. So without refund from this company until the 19 september 2025 I will be forced to escalate this matter further, including reporting this case to consumer protection agencies (ECC Switzerland, Ombudsman for Customer Service, etc.).
Under EU Directive 2011/83/EU, Swiss Law and Cross-Border Consumer Protection and the Swiss Code of Obligations, Marc O'Polo are legally obliged to refund the custumer within 14 days from the return date of the article. In my case this expired on the 21st September 2025 so I'm already entitled to take legal action against this company.

I bought two dresses, but didn’t receive them for a month. Then I was told they would not be delivered because the address was incorrect, even though I had provided the correct address – the same one I always use to receive parcels. After a month, I received a refund for one dress, but the fate of the other is still unclear.

The worst custumer service I ever experienced! I ordered a coat which wasn’t in good quality. I tried to find out already few months! They gave me promises to cover cleaning and other bills. After some time I tried to contact and they just ignore me!!! What a shame! This famous company doesn’t care about customers and lies to them!!

I have had just bad experience with Marc O'Polo. I have a few clothes from them (coat, dresses, shirt), and first, I want to say that the high price does not match the quality of the products. Lately, I bought a new dress which is pilling after wearing it for two times, and a shirt whose collar stretched after the first wear and now looks terrible and has lost all shape. Second is the reclamation I did of a product which was under warranty and they refused to accept it back for full refund - they first offered 30% and then 50% of price reduction - I did accept there offer over 3 weeks ago and no sign of refund, despite alerting them many, many times. Such a pity, I did expect this to be a much more reputable brand. Never buying there again.

The support service is very inconvenient.
I want to give 5 starts for the shop itself and the quality of the clothes, but first time, I have a problem (I need to cancel my order) and I can't do this.
Order number 120483490.
I can't reach the support line (00800 1022 1022) since I'm currently in a country that doesn't support this phone format, the online chat works only on the German version of the site, and here I receive responses from the bot, and "all support agents are busy".
I wrote two requests through the feedback form for customers and also didn't receive any response.
I want to cancel it before it's sent to me, and looks like I won't make it on time.
Please respond to my request and cancel the order with refund, thank you!

never order from this website again. Return is the biggest and expensive hassle.
be careful ordering, be sure you love the item, because return is not easy.

The best of shops! Love it!

This is a brilliant company to purchase from . The communication with them is prompt and helpful if you have a purchase query. The product I received was as described and a fraction of the cost of some other retailers. The postage costs are excellent considering the weight and they are very well packaged. I definitely recommend them and also I'm happy to be supporting a small , family business . Thankyou.