Mandala Wellness spa-The skin sculptor & Massage therapist Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and the professional, kind, and highly skilled staff. Customers consistently praise the quality of massages and facials, often describing them as the best they've ever had, leaving them feeling revitalized, relaxed, and with significant tension relief. Many appreciate the personalized approach, where the therapist customizes treatments to individual needs and explains everything thoroughly, leading to amazing and therapeutic results. However, some customers were dissatisfied with specific experiences, mentioning feeling uncomfortable during a session and with certain comments made. Additionally, a few other people also felt that a microdermabrasion session was rushed and shorter than advertised, despite generally positive past experiences with the therapist.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers highly recommending the massage services... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many feeling welcomed and at ease immediately,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my third visit to Neo twice I’ve had the best massages and third my first ever lift facial. Neo works her magic and is so professional kind and is fantastic at what she does. Consent is alwa... See more

Rated 5 out of 5 stars

Neo’s facials are by far the best I have ever had, and I have had plenty (and in many different places) in my time. She is incredibly skilled and very polite and diligent in her manner. I have many fr... See more

Company replied

Rated 5 out of 5 stars

Neo’s place is my best place to go for a great massage. I use her services for more than 2 years already. She is always very friendly and welcoming, and massage is amazing, as she tries to customise a... See more

Company replied

Rated 5 out of 5 stars

I have received several treatments now from Neo and she is amazing, I have the lymphatic body massage and the gua sha facial. Both of which I highly recommend. She is very professional and kind. To... See more

Company replied


Company details

  1. Thai Massage Therapist
  2. Facial Spa
  3. Massage Spa
  4. Skin Care Clinic

Written by the company

Experience Holistic & Aesthetic Therapies with Neo Neo is a fully qualified UK Sports Massage Therapist (Level 3) and Aesthetic Practitioner (Level 4), trained in both the UK and Thailand. She specializes in advanced techniques that promote relaxation, pain relief, and skin rejuvenation. Located at the Urban Angle Centre in Gosforth Fire Station, her serene spa sanctuary offers a mind-body renewal experience tailored to your needs. Signature Treatments: Advanced Facial Treatments (including Hand Spa Facials & Natural Facelift Massage) Professional Thai Massage (Deep Tissue, Thai Yoga, and Pregnancy Massage) UK Sports Massage & Oncology Massage Body Guasa & Tibetan Sound Healing with Massage Myofascial Dry Cupping & Lymphatic Drainage Therapy


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Can't wait to come back!

Came here for the first time and booked the Combo Package, which included a one-hour aromatherapy massage and a 30-minute facial. I left feeling completely spoiled.

Within minutes of starting, Neo recognised that I was holding a huge amount of tension and suggested switching to a deeper tissue/sports massage. I never knew I needed one, but I genuinely can't believe I've been living without it. Neo's experience and intuition are incredible, she seemed able to read exactly what my body needed straight away.

The facial was equally amazing. Despite being described as a "mini" facial, Neo made it feel like a full luxury experience, incorporating lymphatic drainage and TMJ massage. Every part of the treatment felt thoughtful and tailored to me.

I walked out feeling like a million dollars and can't wait to book in again. Thank you, Neo!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

An amazing experience ✨️

Myself and my daughter visited the mandala wellness Centre sat 23rd , we both chose to have the lymphatic drain and body lift, after reading a very positive artical about this type of massage we decided to give it a try.
On arrival we were greeted by the lovely neo who took us to the massage suite which smelt amazing.
essential oils such as geranium and lavender filled the air and the waiting area was softly lit with relaxing music playing quietly in the background.
It felt very welcoming and we were put at ease straight away.
The massage itself was fabulous and lasted a full hour neo explained fully what to expect and halfway though showed me the results of before and after certain areas had been massaged..I couldn't actually believe the difference of my leg ..it had changed shape as in there was no puffiness where there initially had been around the back of the knee and the ankle area, neo explained everything as she went through the massage technique.

The body massage was both relaxing and invigorating neo worked with ease and knew exactly where more or less pressure was needed, but always made sure I was comfortable with it first.

The face massage afterwards was the most amazing thing ive witnessed in any massage id had previously in the past,.half way through neo showed me the difference from the side of my face she had worked on to the other, and there WAS a difference too it was quite unbelievable it looked like id had a mini face-lift on the side she had worked on it was smooth and uplifted.

I can honestly say I will be returning to mandala very soon my experience was quite unbelievable, with fantastic results .

neo has certificates in all areas of massage all across the walls of the massage suite offering so many variations of massage I can't wait to return and try them along with my daughter and sister who all feel the same.
I can highly recommend neo for any type of massage but highly recommend the lymphatic drain and body lift for not only the visual transformation...but how energised You feel the next day.

Thanks again to neo for her time experience and the energy she put into that massage.💫

23 May 2026
Rated 5 out of 5 stars

Wow body lift and lymphatic massage……

Wow body lift and lymphatic massage… this was an experience in itself after reading up about the benefits for to kick start your everything I was absolutely thrilled with how I felt during and after this massage, NEO is an absolute master in her class, every part of my body including face and neck has been worked on with such professional techniques I’m still gobsmacked and feeling light as a feather just amazing, I would highly recommend if you and your immune system are feeling sluggish, what an amazing therapist this lady is, I will definitely be returning.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sports therapy massage

Excellent sports therapy massage. Neo is an amazing masseuse and really paid attention to the areas of meaximum muscle tension.
This has to be one of the best massages I've had.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

A very good massage today

A very good massage today. I suffer from arthritis and slipped discs, the treatment was amazing! I feel that this really helped the specific problem areas as well as relaxing other muscles around.
I will be a regular!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Buccal facial …

This was the first time I had a buccal facial. I wasn't sure what to expect but I knew I had a lot of tension in my jaw. It was pretty uncomfortable at times, however, I felt so much better afterwards and my skin looks amazing and more firm. I will be going back. Also Nia was lovely.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Neo was very knowledgeable, kind and attentive. I felt great after my Indian& Thai Head & Shoulder massage. The scents were beautiful and it was a very pleasant experience. Fully recommend.

17 February 2026
Rated 5 out of 5 stars

I’ve been coming to Mandala Wellness…

I’ve been coming to Mandala Wellness Spa for all sorts of different treatments for years and can truly say they are the best. I feel fantastic after each treatment and not to mention how clear and firm my skin feels afterwards. The facials are all performed by a professional beautician and I am always excited and eager to try a new one. Thank you so much.

17 February 2026
Unprompted review
Rated 1 out of 5 stars
Mandala Wellness spa-The skin sculptor & Massage therapist logo

Reply from Mandala Wellness spa-The skin sculptor & Massage therapist

This situation is not fair to my business.

At 8:11am, I asked if you could move your appointment from 12:00 to 12:20. You confirmed at 8:41am that you would come at 12:20. However, you arrived at 12:50. Whether your booking was at 12:00 or 12:20, you were still at least 30 minutes late.

You arrived late and did not take responsibility for the time lost. Instead of having the two treatments originally booked, you requested to have only one. I had reserved a two-hour slot for you and could have offered that time to two other clients.

You did not apologise for being late, although your husband did. He politely asked if he could have a 60-minute massage and said I could keep the deposit as it was his birthday. Later, he asked for 90 minutes. I agreed because I did not want to disappoint him.

When you left, you both said the treatment was very good and even complimented me. However, you later left a one-star review, which was very surprising.

From the moment you arrived, your attitude was rude. I always respect my clients’ time, and I expect the same respect in return. When a client arrives late, it affects the rest of my schedule and other customers’ bookings. Sometimes I have to adjust other appointments because of situations like this.

I value fairness and mutual respect. Unfortunately, in this case, I do not feel my time or my business was respected.

Rated 5 out of 5 stars

Pregnancy massage

I wanted to try and relieve tension and pain in my shoulders and back and the massage did exactly that.Im currently pregnant and the extra pressure on the body can cause more pain and this helped ease my pain.I will definitely be booking again

25 January 2026
Rated 5 out of 5 stars

Neo was amazing

Neo was amazing. I had a lymphatic drainage massage and I felt so much better afterwards. I lost 1lb of water overnight! I will be back for more.

28 January 2026

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