Mammoth Hire Reviews 

The hiring process was seamless, even if I discovered they were simply intermediaries forwarding orders to actual plant hire companies. As long as it functions properly, it doesn't really matter.However, the struggle to retrieve my £500 deposit has been frustrating. It's been two months since the equipment was returned, and I haven't received any refund. Although I've received statements showing the amount due and cheerful responses from the support team, likely AI, there's still no money despite persistent follow-ups and endless promises of an imminent return.Steer clear.

Diabolical customer service and misleading product description. We ordered indoor scaffolding for stairs, obviously checking the size. The scaffolding delivered was too wide for normal size stairs and we had it picked up for return 30 minutes after arrival. Contacted customer service for refund and after two weeks received a reply showing a supposed little clip from their small print ( which I still haven't found) stating they cannot guarantee size of any products delivered. DO NOT HIRE from this firm.

The actual hire process went smoothly and although it became evident that these guys were just a sales agent passing your order on to 'real' plant hire companies, so long as it works, who cares, right?

Getting my £500 deposit back is an ongoing nightmare though, two months since the equipment was returned and I have yet to get a penny back. Had a statement of how much is owed, always a chirpy response from a (probably AI) support email, but money none despite lots of chasing and lots of promises of 'soon'.

Avoid.

very bad experience with this company, I tried to rent three times a ladder and there are always an error, the order never arrived on the agreed date or time, even after paying extra for urgent delivery(before 1 pm).
the third time it still didn't arrive, and they marked it as the costumer's fault. They wanted to charge extra.

This is the worst company ever; they're thieves. I wanted to rent a ladder. They canceled three times, and the last time they made me wait for three hours at the front door and never showed up. After all that waiting, they sent me a message saying they canceled because they couldn't find anyone home. My front door was open the whole time. They have no shame. And now they refuse to refund my money; they're scammers.

Took my order and payment and then on the day of delivery messaged to say they could fulfil the order leaving me with trades and tools onsite and no platform. No apology either and now waiting for a refund. I wish I had looked on TrustPilot before ordering. Fortunately South West Sales and Hire in Plymouth were incredible and sorted me with an alternative and even dropped it to site there and then!!!! That’s what you call customer service.

Made my order then read the reviews and thought I was in for a disaster. But I wasn't. My hire turned up on time and was collected without issue on the day my hire finished.

Yes Mammoth or National Toor Hire are middlemen - my order was actually fulfilled by Speedy - but it all worked out fine for me.

Couldn’t deliver item on requested and stated available dates, website needs to be linked to what is actually available not just take your money and then let you down. Time is the biggest cost for the customer in this scenario. Be upfront don’t over promise and under deliver

Booked and paid about £160 to hire a floor sander for the next day having struggled with HSS availability. Receipt sent with instructions stating delivery next day between 07:30 - 5:00 next day, large window but was expecting this to be narrowed down AM on the delivery day.

Stayed at home till 9:30, no update so rang. Promised a call back but phone forthcoming, three more calls later and still no further forward.

Finally at about 12 I managed to get hold of someone who could help. There was no availability booked for the sander and they were throng their “4000” depots to source one…

…Them told that unlikely to get one for the booked day but someone would call me to offer me an alternative day.

So, what’s the point in booking something for a specific day when they haven’t got availability? The only conclusion you can draw is that they are a middle man just taking your payment and then trying to fulfill it.’

A bit crap if you ask me. Refund requested.

Scam, been waiting all day for a tower no emails, no phone calls, nothing. No one to get hold of ridiculous

You said that you could get a tower to me that day and then at 2pm said that it would come in two days. I needed it that day, so cancelled the order and picked one up locally.

Disgusting company. Kelly was useless and had no idea what she was doing . My rental never turned up and then I had to chase to find out they had got the dates wrong as well as them not having drivers . Joke of a company. Useless . Avoid like the plague

I can only advise people to avoid this company communicating is none existent numerous phone numbers are out of service . Mammoth are a glorified middle man that don't actually hold any stock they simply take your order and then try and find another hire company that has your item ! I was told by mammoth that my item was with a local firm when I contacted the local firm they said they had never had any dealings with mammoth and that it sounded like fraud

Not keeping to the time slot, I had to get onto the provider to see where the scaffold tower was, I was told that you put it on hold because they never had a two man tower, never bothered to tell me so I had to cancel the electrician because it was for a gallery light, I ended up with a one man tower not a two man which I paid for. Brandon hire would get a five star for me for helping me out

Placed the order but company could not actually deliver the equipment. Waiting on a refund.

There was a issue with the order at the shop when we went to collect but it was sorted within minutes,super polite and all with a smile. Would recommend and use again ourselves.

I hired scaffolding. It has not arrived and there is no one to speak to about this. When I booked the equipment I was informed it was available, I paid in full and took time off work to receive and and set it up. On the day of delivery I got an email late in the morning saying it wasn't actually available so it wouldn't be delivered after all. I am still waiting for a follow up? delivery? I have no idea what is going on. I cannot call anyone, they have no contact number, I cannot cancel the order. I think it may be a scam.

Hired ladder it didn’t arrive got email to say replacement would come the next day it didn’t arrive even paid for priority delivery had to source another ladder to get contract finished on time still waiting to get payment back into my bank account for a service you didn’t provide

I was delivered a machine that didn't work. There is no one to speak to, so you have arranged a replacement machine for a time that doesn't suit me.

No fuss good service Also can i have another 1 tuesday