Maldon Jewellery Co Reviews 

508
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the beautiful silver charms and intricate pendants, noting that the items look completely accurate to the online photographs. People frequently mention the impressive selection of available pieces and the consistently high standard of overall craftsmanship. Some reviewers were happy with the surprisingly fast shipping times and the attractive, careful packaging. Consumers also deeply appreciate the responsive customer support provided when assistance is needed for sizing or special requests. Many returning buyers express great enthusiasm about placing future orders due to receiving such dependable service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and huge range... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the great range of items available.... See more

Service

Consumers find service to be positive, highlighting excellent communication and very nice assistance. People... See more

Order

Customers had positive experiences with order, highlighting fast shipping and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more

Company replied

Rated 5 out of 5 stars

Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more

Company replied

Rated 5 out of 5 stars

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......


Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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4.9

All reviews

(508)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Item as described and pictured, well packaged, friendly note. Lovely piece of jewellery, which was well received.

4 July 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you again for the reviews. They are always appreciated.
I am glad you are happy with everything.
We do try to photograph so that what a customer receives is just like the photos, or hopefully better.
It's not easy photographing silver charms but most people seem to appreciate the extra photos, especially against the ruler.
Many thanks again
Kind regards SImon

Rated 5 out of 5 stars

Absolutely brilliant piece of craftsmanship as always

Absolutely brilliant piece of craftsmanship, well created and detailed. I use Maldon jewellery when I can. Delivery quick as well

27 June 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for those lovely words.
I am glad you are happy and thank you for taking the time to let us know.

If you ever need any more doggy themed silver charms then please let us know as there are Shar Pei dog charms and Pomeranian silver charms as well as Labradors and Pointers too, plus so many more breeds.

Thanks again
Kind regards Simon

Rated 5 out of 5 stars

Outstanding customer service as always

Outstanding customer service as always. Thank you

20 June 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much, once again, for all the orders. I hope you are liking the soldering / welding of the jump rings.
We hope to keep it a free (inclusive) part of the service.

Looking back at your orders, there's certainly a few halloween themed charms to work in with the moon theme!

If you require haunted charms then we do have a Haunted hand charm as well as a silver Mummy charm (the bandaged type), a werewolf charm and probably some other halloween silver charms that evade my brain for now.

Anyway, tank you again
Kind regards Simon

Rated 5 out of 5 stars

Great charm and service

We are keen long distance path walkers and for every trail / path we complete I look to find a ‘charm’ similar to the route way markers symbol to fit onto my wife’s Pandora style bracelet. We recently completed the Cambrian Way whose footpath way markers is a Welsh hat.
I found the Welsh hat charm offered by Maldon was exactly what I wanted, I was able to purchase an adapter onto which the charm was attached free of charge. An excellent charm and great service

10 June 2023
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Reply from Maldon Jewellery Co

Hello,
when I initially read your review, I was convinced the charm you purchased was a signpost charm that was only dispatched the other day. Then I saw it was the Welsh hat charm and I realised the order.
Embarrassingly, I had not heard of the Cambrian Way and now looking at the markers of it, I can see why you chose the Welsh Hat silver charm!
298 Miles is an incredible achievement and my "WELSH" hat off to you and your wife.

If you need any further Welsh themed walk charms for maybe the Wales Coast Path, then we do of course have silver Leek charms and too many dragons to mention. These can of course be fitted to the same carrier - converter to make them suitable for most Pandora styles bracelets.

Anyway, thank you again
Kind regards Simon

Rated 5 out of 5 stars

Pleased with delivery and charm…

Very pleased with the silver football boots charm and impressed with the prompt delivery.

6 June 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review and the stars!
You are very kind and I am glad you like the football boots silver charm.
Just in case you are looking for further football related charms, we do also have football silver charms as well as silver football player charms. A female football player as well as a male soccer player charm.

Thank you again for taking the time to leave a review.
Take care
Kind regards Simon

Rated 5 out of 5 stars

silver shell pendant

Lovely silver shell pendant, exactly as described.

24 May 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you again for leaving another review.
I am glad you like the shell.
As mentioned in the other review, we do also have that design as earrings too, so if you ever need a matching pair of earrings then please let us know.

Take care
Kind regards Simon

Rated 5 out of 5 stars

Beautiful

Beautiful! Real silver and it looks fabulous on my charm bracelet. So happy.

1 June 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello to you in Australia!
I am glad you are happy with the Pyramid charm and that it looks good on your bracelet. The Egyptian charms are quite popular, from the Eye of Horus charms to the Pharaoh charms and of course, the Mummy charms too.
Thank you again
Kind regards Simon

Rated 5 out of 5 stars

If only all companies had this level of customer service

I had a few questions before placing an order and Simon was not only extremely quick to respond but took extra care and time to answer my questions. Kind, personable and extremely knowledgeable. Would highly recommend. Will be buying from here again most definitely. Speedy delivery too

18 June 2023
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Oh Crikey !!!
That doesn't sound like me at all B-)

As this review is showing as "Organic", I can't work out who you are.
There was a lady the other day with the 5 lobster clips that we soldered 2 onto the charms BUT, I think I have just worked out who you are from searching emails!

I am glad you are happy with the charms and the advice was helpful.
You would think charms were, JUST charms, but they go WAYYYY beyond that.
From their different fittings for Thomas Sabo and Pandora and Traditional and beyond, to their sizes and designs as well as whether to solder or not solder.

Anyway, thank you again and please let us know if we can ever help and we will try.

Kind regards
Simon


Rated 5 out of 5 stars
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello again.
Thank you, once again, I wasn't expecting another review!
I am glad you liked the Omega Greek Alphabet silver charm and chain.

The Greek alphabet silver charms have been very popular, especially Omega and Lambda, but of course we also have :-
Gamma, Sigma, Phi, Psi, Delta, Theta, Xi, Pi, in several sizes of silver charms too.

Anyway, many thanks and hope to see you again.

Kind regards Simon

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, really outstanding, nothing is too much trouble! Only quality items sold! I am already a returning customer and will undoubtedly shop again in the future!

9 May 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Thank you so much for taking the time to write such a lovely review.

I am glad you were happy with the charm and if you have any questions, queries etc then please let us know.
Take care and speak to you again in the not too distant future.
Kind regards
Simon

Rated 5 out of 5 stars

Great product, really helpful supplier

Ordered earrings for an upcoming birthday and requested expedited delivery - and they arrived next day and are perfect! Could not have been more helpful.

4 May 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
It's lovely to hear from you and I am glad the recipient liked them.
They are a little unusual but have been liked by the climbing fraternity in particular.

Let us know in the future if we can eve help and thank you again for the review
Kind regards Simon


Rated 5 out of 5 stars

Excellent customer service as always

Excellent customer service as always, which is why I return again & again. Thank you.

23 April 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for leaving a review.
I was just looking up your details and thank you for all the orders!!
Looking back at our conversations, I have learned some things about our website too.
I can now generate a basket for customers, making it less painful for some customers and those that are a little frightened of technology!!

Anyway, many thanks again and please let us know if we can ever assist.
Kind regards Simon

Rated 5 out of 5 stars

Flute charm

The item bought was a flute charm, the quality was excellent and the detailing was perfect. The item arrived very well packaged and in a timely manner. I would definitely recommend using this company. Thank you

16 April 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you for taking the time to leave the review.
I am glad you liked the silver flute charm and you were happy.
The flute charms are cute and I have pondered on whether to make them up as flute earrings too. Something I shall put on my list when I get some time.

Just in case the recipient ever takes up other musical instruments, we have many music related charms. Music notes charms, Guitar silver charms, Piano silver charms and even mouth organ and harmonica silver charms!!

Take care and please let us know if we can ever help.
Kind regards Simon

Rated 5 out of 5 stars

Absolutely excellent customer service!

Absolutely excellent customer service!! Simon couldn't have been more helpful!! He managed to help me chose an absolutely beautiful bracelet and charm for it, attach the charm to the bracelet and get it sent out and received all within 24hrs!!! Highly recommend!!

16 May 2023
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Ahh, thank you so much for your kind words.
I am glad everything worked out, and so quickly.
We do try to dispatch as quickly as we can and then it's down to the postal service, which I have to admit, hasn't been great of late, but it seems like they pulled out all the stops for you.

Anyway, I am glad you are happy and please let us know if we can ever help
Kind regards
Simon

Rated 5 out of 5 stars
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review.
I had to have a look to see which earrings your purchased and I see it was the potato earrings.
When I put together the clip fitting for a potato charm originally, I wondered whether anyone would ever buy sterling silver potatoe earrings. So I decided to put on the fittings and photograph.

I have been amazed by how much potato jewellery has now sold and beginning to think there is a cult of potato worshippers or maybe something medicinal in potatoes that I am unaware of!

Whatever the reason, thank you again and hope we see you again.

Kind regards Simon

Rated 5 out of 5 stars

Beautiful Baby Bootie Charm

Just received a 925 sterling silver Baby bootie charm. I liked this particular one, due to the detail. It has a knitted pattern effect, just like the original baby booties were. Ordered through Ebay, price was good and delivery was ok. I`m very pleased with this purchase.

10 May 2023
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for taking time to write this review and for the stars. They are always appreciated. I am sure knitted booties would be against some health and safety law nowadays. It's amazing we have managed to survive for thousands of years!!

Rated 5 out of 5 stars

Really loved my little charm ,very…

Really loved my little charm ,very quick at getting back to you. Great product and service

28 March 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review.
There's you complimenting us on responding so quickly and I missed your review left several weeks ago, so I am sorry it's taken me so long to reply.

It was lovely to hear the meaning behind the salt and pepper charm you purchased.
I won't share it here just in case you want it to remain private !

Take care
Kind regards Simon

Rated 5 out of 5 stars

Great quality items

Great quality items. Delivery time was also good.

20 March 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you very much for the review, stars and general happiness!

I am glad you were happy with all the silver charms you purchased. You certainly had a mixture of different themes in those charms. B-)

Thank you again, and please let us know if we can ever help in the future
Kind regards Simon

Rated 4 out of 5 stars

The jewelry I purchased was very well…

The jewelry I purchased was very well made and exceeded my expectations. The attention to detail was impressive and the piece has become a staple in my collection.

29 March 2023
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for your kind words and review, I am glad you were happy with your order. Unusually, I can't see what you purchased or your order details, but please let us know if we can ever assist and we will be happy to help.
Take care and thank you again
Kind regards Simon

Rated 5 out of 5 stars

Charms arrived quickly and were as…

Charms arrived quickly and were as shown on the website

6 March 2023
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello and thank you for the review and the stars.
I am glad the charms got to you quickly and were as you expected.
I wish there were more Female represented charms, but there aren't too many.

Thank you again and please let us know if we can ever help in the future
Kind regards Simon

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