Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
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Review summary
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Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
Company replied
Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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0 stars !
0 stars !! Do not order from this site it is a scam!! I ordered a makeup advent calendar for my sister in laws birthday, never got any tracking information, I have benefit of douth and waited a few days still no delivery. I emailed numerous times never once got a reply !! Now when I click on my order its gone and saying page cannot be found!! I'm down 50 euro now thanks to these scammers !!
25 August 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We have carefully checked our system using the details you provided, but unfortunately, we were unable to locate any order under your name, phone number or contact information. This suggests that your purchase may have been made on a different website with a similar name.
Please know that we operate transparently and always send an order confirmation along with tracking details to our customers. If you have any additional information, such as an order number or payment confirmation, we would be happy to investigate further.
Robbers
Robbers. I bought a gel bottle with a broken pump and ineffective gel. I contacted them on the day of delivery and they asked for photos. After photos they asked for a video of the pump not working. Under UK trading law a consumer can demand a refund within 14 days even if they change their mind, never mind the product not working. Don’t buy anything from these snake-oil thieves.
30 August 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your feedback. We deeply regret to hear about the experience you have had with the product, and we sincerely apologize for any inconvenience caused.
Please be assured that we take all customer concerns seriously. As part of our commitment to resolving issues efficiently, we typically request photographic or video evidence to better understand the nature of any problem. As an online store, we unfortunately do not have the ability to directly inspect the functionality of products after delivery. Therefore, the only way for us to verify the issue with the pump is by requesting a video from you. This helps us accurately assess the problem and resolve it as quickly as possible.
We would be more than happy to assist you further and ensure that the matter is resolved to your satisfaction. Please do not hesitate to contact us directly, and we will make every effort to address your concerns promptly.
I love the eyfel products!
I love the eyfel products!
The makeup.uk platform is really trustful. I was really happy with the products, quick reply to the email and delivery.
Thank you for everything ❤️
23 August 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for your kind feedback.
We are delighted to hear that you are pleased with your experience on makeup.uk. Providing quality service and timely communication is very important to us, and it’s truly rewarding to know we met your expectations.
We sincerely appreciate your trust and support, and we look forward to assisting you again in the future.
Happy happy 😊 happy 😊!!!!ordered yankee…
Happy happy 😊 happy 😊!!!!ordered yankee candle autumn 🍂 leaves 🍃 💖!!come fast,safe,good price.rare candle 🕯 gorgeous smells 😍 💖 💕
23 August 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for your kind and enthusiastic feedback.
We are delighted to hear that your parcel arrived safely, and that you are pleased with both the product and the service. It is always a pleasure to know our customers are satisfied, especially with such unique and sought-after items.
We sincerely appreciate your trust in us and look forward to serving you again in the future.
Its a scam
Its a scam.
They send me a sea salt in a glass jar that was completely shattered affecting other products too, when I requested a refund they refused claiming that either I did it or it wasn’t their product. Absolutely disgraceful. It was my first and last purchase from this website.
23 August 2025
Unprompted review
Reply from Makeup.uk
Thank you for reaching out and bringing this matter to our attention. We sincerely regret the inconvenience you experienced with your recent order.
Please be assured that we take such matters seriously and strive to ensure that all products are delivered in proper condition.
Following a review of your case, a refund has now been issued to your original payment method.
While we regret that your first experience with us did not meet expectations, we thank you for giving us the opportunity to make this right.
Time consuming
Customer service did communicate by email well, although after the experience I feel that's all it was. Communication and no action.
My parcel didn't arrive so I contacted them. They wanted me to wait for 2 weeks (after I asked how long) to see if the item arrived and they would investigate.
I waited the 2 weeks and received no further response so I contacted them after looking up my consumer rights and insisted I am entitled to a refund. They said that the refund had been processed. This is now the 4th August. After not receiving the refund, asking for ANR number and then proof of refund, I put a claim through my bank and debit card.
I won the case and received my refund today (18 Aug).
A lot of my time went into this and It wasn't a lot of money but why should they get away with it?
Those that had a good experience were the few and far between.
I wouldn't touch these again with a barge pole!!
3 July 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
Unfortunately, the courier company did lose your parcel, and while such incidents are outside of our direct control, we fully understand how frustrating and disappointing this must have been for you.
As per our standard procedure, we reached out to the courier and requested a short waiting period to confirm that the parcel would not be delivered before proceeding with a refund. We want to clarify that your refund was processed on August 4th, 2025, once we received confirmation from the courier that the parcel was officially lost.
We acknowledge that the communication around this process could have been better, and we are sorry if it felt like there was a lack of action on our part. That was certainly not our intention. Please know that we always aim to resolve such cases as quickly and fairly as possible.
Once again, we sincerely apologize for the inconvenience and the time you had to invest in resolving this.
i ordered 1 bottle parfum and got2-no…
i ordered 1 bottle parfum and got2-no way to return-nobody answer the phone,chat...DO NOT BAY from them
13 August 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We regret to hear about your dissatisfaction. However, we would like to clarify that our team reached out to you on August 17, 2025, following your intention to return the parcel. In our correspondence, we requested additional information necessary to proceed with the return, including high-quality photographs of the received items and barcodes, as well as confirmation regarding whether any of the products had been opened or used.
Regrettably, we did not receive a response to that message, which prevented us from moving forward with your request.
Please rest assured that we remain at your disposal and would be happy to assist in resolving this matter. Should you still wish to proceed, we kindly ask that you contact us via email, live chat, or social media at your earliest convenience.
its scam -be careful and DO NOT BAY from
13 August 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We regret to hear about your dissatisfaction. However, we would like to clarify that our team reached out to you on August 17, 2025, following your intention to return the parcel. In our correspondence, we requested additional information necessary to proceed with the return, including high-quality photographs of the received items and barcodes, as well as confirmation regarding whether any of the products had been opened or used.
Regrettably, we did not receive a response to that message, which prevented us from moving forward with your request.
Please rest assured that we remain at your disposal and would be happy to assist in resolving this matter. Should you still wish to proceed, we kindly ask that you contact us via email, live chat, or social media at your earliest convenience.
Can not praise Makeup.uk highly enough…
Can not praise Makeup.uk highly enough have used them twice now and received first class service both times and an excellent price would recommend and will use Makeup.uk in the future
12 August 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind words and continued support! We are thrilled to hear that you have had a great experience with us and truly appreciate your recommendation. We look forward to serving you again in the future!
Don't buy from this company!!!
Don't buy from this company!!!
I recently bought a Olivia Garden hairbrush, after using it i noticed it was scratching my scalp, upon inspection I noticed some very sharp pins on the brush. I contacted customer service and submitted photos of the fault. They didn't want to know!! I wanted to return the brush for a full refund (17.00), they more or less said it was my fault and to contact Olivia Garden directly. Surely it would be upto Makeup UK to deal with this as they sold the item. Definitely a terrible Company to buy from, certainly won't be buying from them again.
9 August 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback. We are sorry to hear that you were not satisfied with your purchase.
Please note that we do not have control over the manufacturing process or the design of the product itself as all items we sell come from official and verified distributors, including those from Olivia Garden.
Regarding your return request: unfortunately, we were unable to accept the return because the hairbrush had already been used. As per our return policy, personal care items such as hairbrushes cannot be returned once used, due to hygiene and safety reasons.
We understand your frustration and sincerely apologize for the inconvenience. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.
Think your products are fake I’ve…fake
Think your products are fake I’ve already got a bottle of daisy eau so fresh and it’s nothing like the one you sent me even the box is different and the bottle of Posion looks fake too rip off
7 August 2025
Unprompted review
Reply from Makeup.uk
All the products we offer come exclusively from verified distributors, ensuring they are genuine and of the highest quality.
Since entering the market, we have served tens of thousands of customers, consistently offering only authentic products. Supplying anything less is completely against our standards. Our long-standing presence and steady growth reflect the reliability and quality of both our products and our service.
If you have any doubts or questions about the authenticity of a product you have received, please do not hesitate to reach out to our customer care team.
Customer service from hell
First of all, 1* is far to much for them.
Package came damaged, delivery driver simply left it at the porch. Clearly was treated rough as box was dented. When opened everything was soaked and wet. Makeup brush has shattered package, but most importantly 2/3 of alum deodorant spray was missing from bottle (thats why everything was wet). Customer service is lowest of possible, they only trying to bounce you off.
"send us a video of leaking bottle". Well, yeah, have sent you photos documenting this, but still you claim that's not evidence enough of bottle leaking. Guess what, before you told me to make a video bottle was already in bin! Utter rubbish company!
Doesn't matter how cheap my product was, Im reporting this somewhere higher (Ombudsman? RetailADR?) and advise everyone here to do same with those bollocks.
15 July 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback. We are truly sorry to hear that your order arrived in such poor condition.
We fully understand your frustration, especially when a product arrives damaged or leaking. In such cases, we do ask for photo or video evidence so our team can properly assess the issue and follow up with the relevant departments, including couriers and suppliers. We realise this may feel frustrating, especially if the item has already been discarded, but we rely on this documentation to investigate and resolve complaints fairly and efficiently.
Please know that our intention is never to dismiss genuine concerns as we aim to handle every case with care. We are sorry if your interaction with our customer service felt otherwise.
If you are still willing, we would appreciate one last chance to look into this for you. Please contact us again with any remaining details (e.g. your order number or photos), and we will do our best to resolve this matter appropriately.
what a shame!
what a shame! they have lost a royal customer for goods that have not been delivered and taking their time in order to not to refund. They should learn to retain their customers on a long term not to avoid losing money.
Yes typical reply to negative reviews no we could not locate you sure my bank has refunded thanks.
10 July 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We have searched our system but could not locate any order under your name or details. It is possible the purchase was made under different information or with another company of a similar name.
We do not delay refunds, and customer satisfaction is a priority for us. If you believe this concerns our store, please contact our support team with your order number so we can investigate further.
Thank you for your understanding.
Order #: 1752000508-0692
Did an order on 8th July, they sent the parcel to Evri. I have contacted make up uk and haven’t heard a response. Doubt I will. I’ve raised an investigation with Evri as well but again as they received the parcel on Tuesday 15th July that parcel should’ve been delivered by now. Will be interesting to see what will happen. But as of Monday I’ll be going to my bank to see what can be done.
I definitely do not recommend make up uk
8 July 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback. We are sorry to hear about the delivery issue you experienced.
Please note that a full refund was issued on 29th July 2025. If you have not seen it reflected in your account, we recommend checking with your bank.
Should you need any further assistance, our customer service team is here to help.
Thank you for your patience.
£7.70 > Customer Loyalty 🤷♀️
Wow. I didn’t expect to be treated like royalty for a £7.70 order… but I also didn’t expect to be ignored, dismissed, and made to feel like a nuisance just for asking for what I paid for. Silly me.
After being sent a faulty item, I politely asked for a replacement or refund - not a spaceship or a miracle, just basic customer service. Instead, I got the kind of attitude you'd expect if I asked them to rebuild the Eiffel Tower with their bare hands.
Three emails later and still no resolution. But don’t worry - I’ve got my answer now. Apparently, they'd rather lose a loyal customer than refund less than the price of a takeaway coffee. Bold move. Let’s see how that works out long-term.
Anyway, thanks for the lesson in how not to treat paying customers. I’ll be spending my money elsewhere - somewhere I’m treated like a human, not a problem.
P.S. Deleting my account was the only thing you managed to do efficiently. Gold star for that 🌟
17 July 2025
Unprompted review
Reply from Makeup.uk
Thank you for your message and for sharing your honest feedback. We are truly sorry that your experience with our service left you feeling dismissed and frustrated .
We would like to clarify that the only reason we were unable to proceed with a refund or replacement was due to the product and the box being discarded before the required photos could be collected from you. These photos, particularly the packaging and barcode, are unfortunately essential for us to verify the item with our suppliers and formally process a claim. We completely understand why you chose to dispose of the product, especially if the damage was not initially visible on the outside packaging, and we are sorry that this placed you in a difficult position.
Our aim is never to make anyone feel like a nuisance, and we are sorry if any part of our response came across that way.
Once again, we are very sorry for the inconvenience and upset caused. We appreciate your past trust in us, and if you ever decide to give us another chance in the future, we would be happy to assist you personally.
Excellent customer service couldnt…
Excellent customer service couldnt have been more helpfull.. i would reccomend this company.. they sent me several e mails all aimed to help resolve a problem of MY making five stars
16 July 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind words! We are delighted to hear that our team was able to support you and help resolve the issue.
Your recommendation means a lot to us and we truly appreciate the 5 stars!
Please do not hesitate to reach out if you ever need anything in the future.
Amazing service and products
I ordered from this company and checked these Trustpilot reviews after and I must say I was really worried but I honestly cannot fault this company at all. I ordered the my choice by la rive last Saturday evening, for an amazing price and it arrived today (Thursday) only 5 days later. perfume was well protected and intact and smells amazing, just like my old one that is now empty. I can't comment on their customer service if something goes wrong, but working in retail myself I know that people are always way quicker to leave bad reviews other than good ones, so don't let all the bad reviews put you off. sometimes (like in my case) everything really does go right, and I will definitely order from here again xxx
3 July 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for your thoughtful review. We are pleased to hear that your order arrived promptly and that you are satisfied with the product and overall experience.
Feedback like yours helps reassure future customers and motivates our team to maintain high standards of service.
Should you require any assistance in the future, please do not hesitate to contact our customer support team. We would be happy to assist you.
DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE
Products are not as described, they won't allow returns and are generally unhelpful.
1 July 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that we follow strict hygiene and safety standards, especially when it comes to products of an intimate nature. For the health and protection of all our customers, we are unable to accept returns of such items that have been opened or used.
We understand that this may be disappointing, but these rules are in place to ensure product safety and compliance with health regulations.
If you believe the item was not as described or arrived defective, we are more than willing to look into the matter further. Please contact our customer support team with your order details, and we will do our best to assist you.
Thank you again for your feedback.
DO NOT ORDER Wish I read reviews first
DO NOT ORDER Wish I read reviews first. This is a scam. Say it’s deleted and then use a fake delivery company which pretends it’s tried to deliver. It hasn’t, I have cameras. The company is based in Poland! DO NOT ORDER
1 July 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience and appreciate you taking the time to leave feedback.
Please be assured that we are a legitimate company, and we take all customer concerns very seriously. We cooperate with the delivery company Evri to deliver our parcels throughout the UK and always provide tracking information for transparency. If you believe there has been a delivery issue, we kindly ask that you contact our customer service team directly so we can investigate this with the courier on your behalf.
‼️AVOID AVOID AVOID‼️
‼️AVOID AVOID AVOID‼️
Should be zero star the company is a scam, been waiting for my order to arrive at Evri since the 13th June and it’s not arrived!!
Clearly been scammed do not order from this company?!!!!
12 June 2025
Unprompted review
Reply from Makeup.uk
We are truly sorry for the inconvenience you experienced and completely understand your frustration.
Unfortunately, the delivery company we work with failed to deliver your parcel, and it appears the package was lost in transit. Please rest assured this was not intentional, and we have already issued a full refund to you as soon as we confirmed the issue.
We take such matters seriously and are actively working with our courier partners to prevent this from happening in the future. Once again, we sincerely apologize for the inconvenience and disappointment caused.
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