Major Fitness Reviews 

2,884
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and sturdy build of the products, often comparing them to commercial-grade equipment. Many people are highly satisfied with the smooth operation and versatility of the machines, finding them well-made and inspiring for their home gym needs. The delivery service is frequently highlighted as quick and timely, with many reviewers noting that items arrived sooner than expected. However, some customers also noted issues with customer service, describing it as subpar, slow to respond, or unhelpful in resolving problems like missing or damaged parts. There were also occasional complaints about the organization of parts within boxes, making assembly tedious, and the placement of weight plate holders limiting usability.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, sturdiness, and... See more

Quality

Reviewers highlight positive aspects of quality, with many describing the equipment as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, often noting that shipments arrived quicker than... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as excellent,... See more

User experience

Consumers find the user experience to be positive, with many reporting great overall experiences and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

Shipped quicker than I was told. Package and delivery were easy to unload (i recommend if you have gravel to have sheets of plywood on hand). The instructions were easy to follow and took about 6hrs... See more

Company replied

Rated 4 out of 5 stars

The machine is really great…well made, very functional and inspiring The only drawbacks I have encountered were as follows The machine arrived in 9 boxes - 5 with the machine parts & 4 b... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,884)

872 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, fast shipping and awesome machine.

27 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

B52 PRO

B52 PRO

Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items.

Thank you,
JC

27 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Fitness

Fitness, quality

26 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

It took a little time to get our B52…

It took a little time to get our B52 EVO but it was definitely worth the wait. No more going to the gym for me, I'll just be stepping into my garage. Thanks Major Fitness for a wonderful home gym!

25 May 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 2 out of 5 stars

Made for short people.

The B52 pro is made for shorter people. If your over 5'5" consider a different brand or at least know that going in. The quality is OK considering it's not American made.
Do your research before spending a lot of money.

26 May 2026
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Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously.
We appreciate your feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

I freaking love this machine.

I freaking love this machine..
smooth pulley system. Sturdy ,,
The instructions aren’t that good.. but it wasn’t terrible.. I did it by myself..
worth every penny

25 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

THE NEXT LEVEL

For being such a large shipment, it came quick and undamaged. The unit itself is incredible. Everything I have been missing from my work outs I have been able to achieve with the b52. It has been worth every cent! If you're looking to bring your training sessions to the next level then the b52 is the way to go! Stop procrastinating and get your purchase in!

25 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 2 out of 5 stars

Overall satisfied

Quality of the equipment, 5 stars
Customer service response to issues and missing products, 2 stars. Incredibly disappointing. I did finally receive my missing items but took much longer than it should have and customer service did not seem eager to assist.

25 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Had an issue with the shipping

Had an issue with the shipping, one of the packages showed up with only the box! Messaged customer service and I had a replacement the next day. Shipping on the rest of the equipment was so quick I couldn’t believe it.

25 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Overall great experience and transaction

Great customer service, product arrived on time, packaging was good, product is high quality. Overall a great experience I would not hesitate to purchase from major fitness again.

22 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

The packaging was excellent

The packaging was excellent! The quality of the B52 Pro Evo is excellent.

22 May 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 3 out of 5 stars

Crate was falling apart upon delivery

Crate was falling apart upon delivery. Poor design of crate for shipping weight. Needs more reinforcements and padding along the interior. Components had pierced through the crate, rendering the crate unusable for future shipments when I move.

22 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Awesome piece of equipment

Shipped quicker than I was told. Package and delivery were easy to unload (i recommend if you have gravel to have sheets of plywood on hand). The instructions were easy to follow and took about 6hrs to assemble. The machine is awesome. Workouts are great. And I feel like I'm getting a more well rounded workout than my old rack. My only complaints are not having more pegs for plate weight storage and no leg press extention attachment. I've also noticed if you change your angle to fast the pulley arms won't rotate quickly and the cable will jump off the pulley. I have bare cable showing now so I'll be seeing about cable replacement. I would recommend this machine to anyone serious about working out or even someone that works out mildly. It will make you want to train more.

19 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and…

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturdy, well built and my family says they love the convenience of having a home gym.

21 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars

We ordered our unit in May and paid for…

We ordered our unit in May and paid for assembly - arranged on June 4th. We have a family member that is post surgery and this unit was to be incorporated into physical therapy plans. The technician broke a bolt on installation and we have been told since June 4th that ‘this would be looked into,’ ‘that the bolt is on order,’ that ‘we would hear back shortly.’ Sincere disappointment and frustration when this was supposed to be completed June 4th and as of today have NO DATE of even bolt shipping.

13 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback. We sincerely apologize for the delay and frustration this situation has caused, especially given the importance of this equipment for your family member’s recovery.

We understand your disappointment regarding the installation issue on June 4. Unfortunately, a part was damaged during assembly, and we deeply regret this incident. After reviewing the matter, we have ended our cooperation with the installation team involved.

A replacement part was arranged immediately; however, the required component became temporarily out of stock and had to be transferred from another warehouse. We have now coordinated the shipment and are closely following the delivery to ensure it reaches you as soon as possible.

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.

Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.

We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.

Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Every thing came very organized

Every thing came very organized, and instructions were very clear making the installation easy. The B52 pro meets all our fitness needs

19 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Great company and customer service when…

Great company and customer service when fedex lost on of my boxes they immediately got a new one on its way to me.

19 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Great rack

Great rack, cables are super smooth and price was just right for what you get as a mid grade piece of equipment. Very happy with purchase!

19 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars

Keep Shopping

Background
Been lifting for 15+ years - used to prefer the local gyms, however with covid, I got used to using an old/used Costco home gym. I was ready for an upgrade, and spent probably 1~2 months comparing fitness brands (RitFit/Major Fitness/REP/Rogue/etc) and racks. I was super stoked when I found the F22 Power Rack, and decided to go all in and purchase a few of the attachments.

Feedback - What's in the Box
Visually, the setup looks great, but you'll quickly realize the equipment feels cheap. I've used this machine for about a month, and in the back of my mind, I'm curious when something is going to fall apart, tip over, break, or snap.

To be more specific, it was the Cable Handles that first gave this general impression. You'll pick them up, and realize "Amazon has better cable handles than this." I immediately cast them aside and used my handles from my previous machine. I tried convincing myself, "no biggie, the machine looks dope, and at least you have your old handles," then began my normal fitness regiment.

The sandwich J-Hooks are not very big and not nearly as secure as the hooks from my previous machine. Visually looking at them, it almost feels like the bar can role right off the hooks. Obviously, I'm exaggerating but when enough attachments/tools begin to look/feel cheap buyers remorse sets in.

The Safety Arms that were included look great. However, once I started using them, I immediately started thinking, "I hope these arms don't start bending in the next five years."

The pulley system has a host of issues. When using the pulleys for exercises such as triceps extensions, curls, you have to be directly in front of the bar it's attached to. Once you start using it from other positions, it will have this annoying squeal. I also decided to purchase the adjustable 170lb weight stack, and was greatly disappointed. I'm not the biggest guy, nor the smallest, but the weight stack was not enough. The Pulley System is a 2:1 ratio, and I immediately found myself loading up the entire stack with single arm lat pulls.

With all that combined, it becomes apparent how cheap the frame begins to feel.

Upgrade Kits
Here's where they get you. The majority of the "upgrades" are actual requirements.

I didn't purchase the Flex Arms, but after using the cable system provided, it made sense why it is an "upgrade". I still won't purchase them, as I'm doing my best to not buy any more of Major Fitness products until I get rid of this Power Rack.

Initially I purchased the Weight Stack Pin Extender as a "just in case", but keep in mind, even the most novice lifter will need this attachment. I've had a few people (both non lifters/lifters, size range from 110lb~200lbs) try the pulley system and they all lifted the weight with ease.

Extra Attachments
The Leg Extension - I was most excited with this purchase but it quickly became the nail in the coffin of "I made a mistake." This attachment is not secure, constantly wobbles (check other low star reviews!), and even has a threaded hole in the back to secure the attachment. You quickly realize there's no way to secure it. I know this, because I also reached out to their Customer Service and realized they either A) Didn't know what they were talking about or B) Were trying to end the conversation by requesting a video of the complaint. Normally I wouldn't mind sending videos in these situations (I already sent photos), but it was clear there would be no resolution for this matter, and based off the condescending tone of their Customer services rep (and looking up Major Fitness Return Policy), I decided this would not be worth the fight of breaking down the equipment, and fighting Major Fitness with returns/shipping/refund/etc. Even friends who thought I was exaggerating used the equipment and quickly asked, "Is it supposed to wobble this much?" This attachment is totally worthless, and when you include the 2:1 pulley system, you'll quickly be using the entire weight stack, plus the weight stack pin extender for single legged extensions and curls. Again, it's not because I'm that strong, just that the 2:1 ratio requires a lot more weight to get any resistance.

I also purchased the Lever Arms. I don't love them, don't hate them. Would consider dumbbells instead.

Conclusion
I regret not going with RitFit or spending more money all together on a better brand. Live and learn, I had this one coming from buying online and getting hyped up from the social media advertisements, which I'm sure you've already began to see since you started browsing this type of equipment.

I did feel one star was a little harsh, but for anyone shopping with at least one of year of lifting experience, I can't stress this enough - Keep Shopping.

20 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding the quality concerns you mentioned, please rest assured that our products come with a one-year free warranty, and you can contact us at any time for assistance. If any parts are damaged, please contact us so we can arrange for a replacement.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service

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