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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially during the booking process. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that customer service is outstanding. Many people appreciate the personalized and understanding approach of the staff, who often go above and beyond to ensure a stress-free experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently report exceptional satisfaction with the service provided. Reviewers frequently... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently report great... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I bought ticket from Mai Travel. I really appreciate customer service from Miss Irum shah. Very quick response and excellent communication. She really assist me and give very convenient tra... See more

Company replied

Rated 5 out of 5 stars

It’s rare to find someone who genuinely cares about delivering good service, and Upendra’s dedication truly stands out. Because of his support, I feel confident and comfortable booking with My Trip ag... See more

Company replied

Rated 5 out of 5 stars

Recently I booked air tickets for my parents I attended by Lipika she handled all the process very professionally and offered me many pocket friendly deals accordingly my needs. I recommend everyone... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Devanti and Sree from Maitrip! Devanti helped us find the most suitable tickets for our needs and truly went the extra mile with her exceptional service. Sree pro... See more

Company replied


Company details

  1. Travel Agency

About Maitrip

Written by the company

MaiTrip was established with a passion to help travellers find the best choices for their dream holidays or for visiting friends and family, whether within Aotearoa New Zealand or overseas.

Our experienced team will guide you from the start of your journey until your return. It doesn't stop there — we welcome your feedback so we can continually improve our products and services and serve you better.

There are many ways to book a getaway. Our expert travel agents search for the best offers and make recommendations tailored to your preferences, treating every booking as if they were travelling themselves. Many of our agents have been there, done that, so creating a customised itinerary—or booking a single flight to your chosen destination—is effortless.

Whether it’s peak or off-peak season, year-round we are here for you and with you on the journey. We promise to make your trip memorable and to bring a smile to your face — because at MaiTrip we sell a bundle of happiness.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was great

It was great, Zumi was so helpful. I really appreciate her work, excellent work

17 March 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your lovely feedback! 💙 It’s great to know that you enjoyed our service at MaiTrip. We hope to assist you again on your next trip!

Rated 5 out of 5 stars

Very good service

Very good service. Reply on time and good communication. specially if anyone need for booking i ll recommend talk with yash goswami.

16 March 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We’re so happy to hear about your great experience! 😊 Thank you for recommending MaiTrip. Our team is always here to make your travel easy and affordable.

Rated 5 out of 5 stars

Yash is amazing dealer with helping…

Yash is amazing dealer with helping nature. He provides me best deal. I recommend this flight booking agent.

16 March 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Your positive review made our day! 🌟 Thank you for trusting MaiTrip with your travel plans. We look forward to helping you create more amazing journeys.

Rated 5 out of 5 stars

Yash $ Iram are amazing

Yash $ Iram are amazing, they both helped us with the booking, they provides with the best deal available which other travel agents did not provide. They followed up properly and provided timely service. They were available to help even after office hours upto 9o clock on the evening, keep up the good work.
Will recommend people to book through maitrip, this was the first experience and i will definable reach out to them again

27 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We truly appreciate your feedback! ✈️ It’s wonderful to know that MaiTrip could make your travel experience smooth and enjoyable. We can’t wait to serve you again!

Rated 4 out of 5 stars

Very well served by Devanti

Very well served by Devanti . I will recommend everyone to her

10 March 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you so much for your kind words! 😊 We’re delighted to hear you had a great experience with MaiTrip. Your support means a lot to us, and we look forward to assisting you again soon!

Rated 5 out of 5 stars

Really good service and fast reply

Really good service and fast reply, recommend this place to all flying overseas. Really good service from pritam he’s a legend

7 March 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your kind words! We’re delighted to know you had a great experience with MaiTrip. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Customer service is really up to…standard

Customer service is really up to standard. MR Pritam was very professional in guiding me through the process of booking my flight ticket. Very helpful n supportive. I would recommend this tour company for everyone.

6 March 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We’re very grateful for your positive feedback. It means a lot to our team at MaiTrip. We look forward to helping you with your travel plans again soon.

Rated 5 out of 5 stars

Very good experience

Very good experience - superb arrangements were made during our Rajasthan trip. They were available whenever we needed them.

24 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for sharing your experience. We’re happy to hear you had a smooth and pleasant experience with MaiTrip.

Rated 5 out of 5 stars

Excellent customer service

Lipika had given us an excellent service. She is very prompt, polite, very proactive and always eager to help. Her customer service skills are fantastic. I will give this organi
sation 10 out of 10.

24 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for taking the time to leave such a wonderful review. We’re glad you had a great experience with MaiTrip.

Rated 5 out of 5 stars

Yash was fantastic to deal with

Yash was fantastic to deal with. He understands customer centricity and is a pleasant personality to deal with. He is courteous, professional and patient.

23 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your lovely feedback! We’re happy we could assist you and make your experience a good one.

Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my flight ticket
I had a great experience booking my ticket with Maitrip Travel. I would especially like to thank Devanti for their excellent service.
linitially checked prices with Maitrip randomly, and while the first quote was very good price I got.
They stayed in touch, kept track of the fares, and eventually offered me a much more reasonable price that I was happy with.
What truly stood out was their dedication and commitment. Even though it was late at night, they maintained clear and prompt communication and managed to secure my booking around midnight. I really appreciate them going the extra mile to ensure everything was confirmed smoothly. That level of customer service is rare and highly commendable.
I will definitely book my tickets with them again thankyou

20 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you so much for your review. We’re glad our team could help make everything easy and smooth for you.

Rated 5 out of 5 stars

Service

I’ve been in touch with Devanti and I must say she was absolutely amazing, very helpful and accommodating throughout the booking process. It was quite a bit of back and forth as I wasn’t sure which flights to book, but she remained patient until everything was finalised!
I’ll look at upgrading my seat to Business closer to check-in through her 🙂
Will definitely consider booking through you guys again 🙂

19 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Your kind words mean a lot to us. Thank you for taking the time to share your experience.

Rated 4 out of 5 stars

I had a great experience booking my airline ticket

I had a great experience booking my ticket with Maitrip Travel. I would especially like to thank Lipika and Pritam for their excellent service.

I initially checked prices with Maitrip randomly, and while the first quote was higher than I expected, Lipika and Pritam were very proactive in following up with me regarding dates and pricing options. They stayed in touch, kept track of the fares, and eventually offered me a much more reasonable price that I was happy with.

What truly stood out was their dedication and commitment. Even though it was late at night, they maintained clear and prompt communication and managed to secure my booking around midnight. I really appreciate them going the extra mile to ensure everything was confirmed smoothly. That level of customer service is rare and highly commendable.

I will definitely book my tickets with them again in the future and will gladly recommend them to my family and friends.

18 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for the fantastic review! We’re happy to know you had a great experience with MaiTrip.

Rated 4 out of 5 stars

I had a great experience with Lipika…

I had a great experience with Lipika from the Maitrip had a great experience with Lipika from the air travel customer service team. She was polite, patient, and handled my request efficiently. Her clear communication and helpful attitude made the process smooth and stress-free. Truly appreciated her

Lipika provided excellent customer service. She listened carefully, responded promptly, and resolved my issue with a positive and professional attitude. It’s reassuring to interact with someone so courteous and knowledgeable. Thank you for the great support!l customer service team. She was polite, patient, and handled my request efficiently. Her clear communication and helpful attitude made the process smooth and stress-free. Truly appreciated her support.

9 February 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We’re so glad you found great value with us! Providing competitive fares without compromising service quality is our goal. Thank you for your trust and recommendation. We look forward to helping you with your future travel plans.

Rated 5 out of 5 stars

Excellent experience

First time I bought ticket from Mai Travel. I really appreciate customer service from Miss Irum shah. Very quick response and excellent communication. She really assist me and give very convenient travel option to home country Pakistan.

30 January 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for recognizing our team’s efforts. We’re delighted that our staff could assist you professionally and efficiently. Customer satisfaction is our top priority at Maitrip, and your review truly means a lot to us.

Rated 5 out of 5 stars

They were really fast with their…

They were really fast with their replies and very efficient in proving me the ticketing information. I mainly got information from Lipika amd he was polite and quick. Thank u Mai Trip.

24 January 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We sincerely appreciate your positive feedback! It’s wonderful to hear that your booking process was smooth and hassle-free. At Maitrip, we always aim to make travel planning easy and affordable. Thank you for trusting us — we’re always here for your next journey!

Rated 5 out of 5 stars

I have been using this company from beginning of last year …

I have been using this company from last year since I came to know them from a advertisement on Facebook then I contacted them and they did my ticket and whatever I asked they did for me in a good price there services are amazing but I’m only using one Mrs Devanti she is she is always on time in replying and answering my calls
Thank you Mrs Devanti for your services ❤️

5 February 2025
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you so much for your kind words and for choosing Maitrip for your travel needs. We’re truly happy to know you had a great experience with our team. Your support motivates us to continue providing the best flight deals and customer service. We look forward to serving you again soon!

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