I absolutely love every piece I have gotten from this wonderful company. I’ve purchased about 10 pieces and I love everyone of them great quality, beautiful, craftsmanship and they look like real gold... See more
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What great customer service and absolutely beautiful pieces. The prices are just perfect for the quality you get. I immediately put on my new earrings the second I opened up the box!! Also I love lov... See more
Placed the order Early January, it is almost the end of February and I still have not received the package. The original package they shipped took about 4 weeks and was placed carelessly on the street... See more
The beautiful creations from Maisonfoufou are backed by their wonderful staff. I had made enquiries about a piece of their jewlery and recieved such a lovely message back. Their assistance was promp... See more
Company details
Contact info
120 Des Voeux Road Central, Central, 00000, Hong Kong SAR, Hong Kong
- service@maisonfoufou.com
- maisonfoufou.com
Replied to 40% of negative reviews
Typically replies within 2 weeks
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Good shipping bad quality
Shipping was super fast, came after around 2 weeks and I live in Australia. But the quality was definitely subpar. I bought the Lou Turquoise shell cross summer golden necklace and the pendant is super light and flat unlike portrayed. The stones are obviously not real and the chain is super thin. It honestly just looks cheap but its still pretty so eh. Just not as good as they make it look.
I ordered a necklace for my niece
I ordered a necklace for my niece. It took a while to get here, but this company was very good as far as customer service responding to any text. I sent them and assuring me that it was on the way. I received it and it was better than expected. I know my niece will love it. Thank you so much.
Firstly the product was absolutely…beautiful
Firstly the product was absolutely beautiful,
Love, love, love it. The first time the parcel was sent to me it went missing I believe it was taken from the place it was left and they went out of their way to make sure I got another one with no extra cost. Great communication from the team at Maisonfoufou
Thank you so much
So appreciated, can’t wait for my nxt purchase
Goods not received after 4.5weeks
Goods not received after 4.5weeks. Customer service appalling. Tracking does not work. Refused refund.Avoid this company as complete con merchants!!
Perfection
The quality, professionalism, and the variety of items they sell.
I received my order almost a month…
I received my order almost a month after placing it. I loved how the pieces looked until I took them out of the packaging. These are plastic silver and gold chains!! I was so upset I paid 30 bucks for each! what a rip off! they have not disclosed the types of material the silver and gold are made of. I'm so POd!!! If you don't care about the price, then have at it but it's not worth the cost.
Shipping across the globe!
They shipped my order to Peru, which I thought wasn't possible, when I told them I was leaving the US and I couldn't pick up the package on time before leaving. I am really grateful about how they handled the situation. Customer Service via email was fire! Hopefully they can target more LatinAmerican audience in the future!
Quality jewelry, great customer service
The jewelry from this company is so beautiful. I placed an order with them and accidentally picked the wrong item. I contacted the company and they responded quickly and fixed my mistake. I got my order quickly! I placed a 2nd order 3 days later.
really good costumer service
The package arrived on time, and the jewels were good packed. One item I've ordered arrived in the wrong color, but luckily the custumer service solved the problem really fast.Really happy with the experiece in general.
The products seems good quality, I've used them for only a week and they are still perfect.
The only negative note is that the ring I bought has left a little bit of green on my finger, but I think the fault is partially of my skin.
I will order again.
The jewelry has great quality
The jewelry has great quality. Shipping didn’t take long. Will definitely purchase it next time.
The beautiful creations.
The beautiful creations from Maisonfoufou are backed by their wonderful staff. I had made enquiries about a piece of their jewlery and recieved such a lovely message back. Their assistance was prompt and they were so helpful.
If you ever want something unique go to their site they have an extensive catalogue of creations which you can mix to make them your own unique look.
Not worth the wait
Not worth the wait, time or quality. They appear to have Bot responses. I ordered on Dec 3 for my daughter as one of her Christmas gifts! Never made it on time. It came after the new year! When you inquire about your purchase, you’re given the same response with a tracking number that they only show created but the package never gets picked up for shipping until whenever they decide. The quality is giving dollar store (no shade to the dollar store, love them because you know what you’re getting. It’s in the name!!) These 5 star reviews are so fake! John Smith and Lucas please upload pictures of you both wearing the jeweler you bought for self!!!
Bought two necklaces some weeks ago and…
Bought two necklaces some weeks ago and I'm absolutely obsessed with them they're so unique and beautiful really unbelievable!
The pieces are absolutely stunning
The pieces are absolutely stunning and they are made in highly quality. The parcel arrived within a week, although in the beginning the tracking number wasn’t updating. Everything came in a good condition and I will definitely purchase from this brand again. Thank you Foufou!
I love this company and their jewelry
I love this company and their jewelry so much! I have ordered from them multiple times and always receive compliments. I even had a piece malfunction one time and they immediately worked to replace it. couldn’t recommend them more!
I am completely obsessed
I am completely obsessed. The jewelry looks even better in person. I received so many compliments. It brings out your main character moment.Also customer service was so great I made a large order and had to change something. I emailed them and they were so kind and helpful.
Don’t order from them
Don’t order from them! The only good reviews here are from people trying to get the 10% off offer they give you in exchange for a positive review. They are drop shippers meaning they don’t have anything physically in stock. It’s just a webpage. When you order from them they order from China and your package takes way longer to get to you than what they promise. The tracking website is terrible too because it’s an international order. I placed my order on 12/02 and didn’t receive my order until 01/02! When I reached out to Maison Foufou’s customer service to find out what was taking so long all they did was send me the tracking number that I already had.
I loveeeee Foufou jewelry
I loveeeee Foufou jewelry! I've placed multiple orders for rings, earrings, and necklaces. I only wear gold jewelry so I appreciate that they have a lot of both silver and gold options. Their jewelry also has a unique style and I receive compliments all the time when I wear their pieces. Can't wait to order again soon!
Beauty
I contacted customer service because I thought my package was wrongly shipped to the Florida. But then I realized the app I was using, Shop was tracking it incorrectly and MaisonFouFou reached out to me very quickly and answered all my questions. I got my beautiful jewelry and it’s so cute. I love it.
Heart Silver Necklace
Necklace was beautiful packed well with fast delivery very happy will buy again.
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