Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more
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Review summary
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Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
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I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more
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I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more
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Company details
Written by the company
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Prompt help from customer service
I had an issue with an order I had placed, and customer service was prompt to respond and very helpful. My problem was resolved quickly. I would definitely order from Maison de Sabré again!
9 July 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Courtney,
Thank you so much for your thoughtful review. We’re so pleased to hear that our team was able to assist you promptly and resolve your concern with care and efficiency.
At MAISON de SABRÉ, we’re committed to creating seamless, elevated experiences with every interaction, and it’s always rewarding to know we’ve delivered on that promise.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Bought a phone case and am very happy…
Bought a phone case and am very happy with it.
13 June 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Franz,
Thank you for sharing your experience. We’re truly pleased to know you’re happy with your new phone case. At MAISON de SABRÉ, we design each piece with care to bring both style and function to your everyday moments.
If there’s anything more we can assist you with, please don’t hesitate to reach out. We’re always here for you.
Warm regards,
The MAISON de SABRÉ Team
I bought a phone case (Manhattan…
I bought a phone case (Manhattan Orange( and love it to bits. It gets so many comments and being a vibrant colour always makes my phone easy to find. I had an issue with the buckle and Maison de Sabre, were swift to respond and quick to act sending me an entire new case even though I only needed one part replaced. Superb customer service and excellent product.
11 June 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Selena,
Thank you for your thoughtful review and for selecting our Manhattan Orange case—such a vibrant and striking choice. We’re delighted to know it not only elevates your everyday style but also makes your phone effortlessly easy to find.
We’re also pleased to hear that our team was able to assist you promptly. At MAISON de SABRÉ, we take great pride in our attention to detail and in delivering an experience that’s as seamless as it is exceptional.
Should you need anything further, please don’t hesitate to reach out. We're always here to help!
Warm regards,
The MAISON de SABRÉ Team
Great products and service
Beautiful products and friendly, helpful customer service. A mistake in my order was quickly addressed and corrected.
26 May 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Amy,
Thank you for your kind words—we’re truly delighted to hear that you’re enjoying your MAISON de SABRÉ piece. It’s wonderful to know that our team was able to resolve your concern promptly and with care.
At MAISON de SABRÉ, we’re committed to crafting experiences as exceptional as our products, and your feedback reassures us that we’re on the right path.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Negative Experience
I had purchased a 2 card holder iPhone case with personalisation along with the fruit charms. Unfortunately, I had to actively follow up on my order and there were significant delays in receiving my iPhone case. I had purchased in Dec 2024 & didn't get my items until March 2025. The whole experience was quite frustrating.
I thought there may be delays with the Christmas period and gave some time before i emailed to find out what was happening with my order. At first they let me know the iPhone case was out of stock causing delays. Even though the site had availability when i purchased it. They advised they would process and send out the item. I never received anything following so I followed up with them. They told me they had shipped it but it never successfully got delivered to me. The iPhone case was out of stock again but they would send me the rest of the items. The other items were sent with no issues and they did offer swapping to a different iPhone case. However, I specifically wanted the case with 2 card holders and was willing to wait. I requested they let me know when it was back in stock. I never heard anything from them and had to email again after seeing it was back in stock on their website to ensure they prioritise my order. After about 12 emails I was finally able to successfully receive my order. However, i was left quite frustrated with the whole experience which has turned me off from trying to purchase any items from them despite enjoying the designs. The responses to the emails seemed generic and standard responses. I do question if my order was ever sent at the start as my iPhone case was personalised. So if my order was unsuccessfully delivered to me, it likely would have returned to the sender. So they couldn't they have sent the same one back to me?
1 March 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Kayla,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your recent experience did not reflect the standard of excellence we hold ourselves to at MAISON de SABRÉ. Your concerns are sincerely valued, and I want to assure you that our Client Services team will be reaching out to you within the next 24 hours to personally assist and resolve this matter with care.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and we genuinely appreciate you bringing this to our attention. If there's anything further you’d like to share or if you require additional support in the meantime, please don’t hesitate to let us know—we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Wonderful customer support
Carmela was very prompt and super lovely to deal with resolving my issue!
29 May 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Mey,
Thank you for taking a moment to share this wonderful feedback.
We’re pleased to hear that Carmela provided a seamless and thoughtful experience while resolving your concern. At MAISON de SABRÉ, we take great pride in offering attentive, personalised service—and it’s truly rewarding to know this was reflected in your interaction.
Should you need further assistance or have any questions, please don’t hesitate to reach out. We’re always here for you.
Warm regards,
The MAISON de SABRÉ Team
Client services was very helpful and…
Client services was very helpful and attentive! I was ordering the wrong model of my phone and she replied in a timely manner, while ensuring that the product got updated as I wish :)
26 May 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Catherine,
Thank you for your thoughtful review. We're pleased to know that our Client Services team was able to assist you promptly and ensure your order was updated with care. Creating a seamless experience is always our goal, and it’s wonderful to hear we delivered on that for you.
If there's anything more we can do or if you ever need further support, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
So very impressed with their customer…
So very impressed with their customer service! I ordered something online from them and unfortunately it went missing with Australia Post. I contacted Maison de Sabre CustomerService and the lovely Carmela helped me with as much information as possible to try to track my order, but when it became apparent that my parcel was potentially lost for good she had no hesitation in replacing my item free of charge.
Will definitely be a returning Customer :)
22 May 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear K,
Thank you for your kind words and for taking the time to share your experience.
We’re truly delighted to hear that Carmela was able to support you so promptly and with care. At MAISON de SABRÉ, we pride ourselves on ensuring every interaction reflects our commitment to excellence, and we are happy to know we were able to turn a challenging moment into a positive one for you.
Should you ever need any further assistance or wish to explore our latest styles, we’re always here to help.
We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
Nice coin purse
I loved the look and the material used in my recently purchased coin purse.
19 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Nikki,
Thank you so much for your lovely feedback.
We’re so pleased to hear you’re enjoying your new coin purse—from the carefully selected materials to the thoughtful design, each piece is crafted to reflect our commitment to refined elegance and enduring quality.
Should you need assistance or wish to explore more from our collection, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
I love ur product actually
I love ur product actually! I have the card holder still using it up to this day. I think i got it 2yrs ago :)
29 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Tamara,
Thank you so much for your kind words—we’re truly delighted to hear that your card holder has stood the test of time.
It’s always a pleasure to know our pieces continue to be part of your everyday life, even years later. Each design is thoughtfully crafted to combine refined elegance with lasting quality, and we’re so pleased it’s served you well.
If there’s anything we can assist you with—whether it’s discovering your next MAISON de SABRÉ piece or answering a question—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
The team at MAISON de SABRÉ went above…
The team at MAISON de SABRÉ went above and beyond to assist me, and the Small Soft Hobo Bag exceeded every expectation—supple leather, refined detailing, and effortlessly chic. A truly elevated experience from start to finish.
26 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Zie,
Thank you so much for your kind words.
We’re truly honoured to have supported you, and delighted to know the Small Soft Hobo Bag exceeded your expectations. From its supple leather to the refined details, every element is designed to evoke effortless elegance—so it’s wonderful to hear it delivered a seamless and elevated experience.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products. Thank you for being part of our community—we’re so grateful to have you with us.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Fruit charms
Recently ordered their fruit charms and what can I say? Each pieces are meticulously made as promised on their website!
I wish I started collecting their Fruit charms when they were first launched!
Always my go to brand!
19 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Lilith,
Thank you so much for your beautiful message.
We’re absolutely thrilled to hear how much joy our Fruit Charms have brought you. Each piece is thoughtfully designed and crafted with care to celebrate the everyday moments that spark delight. Knowing they’ve found a special place in your collection truly means the world to us.
At MAISON de SABRÉ, we’re honoured to be your brand of choice—and so grateful to have you as part of our community.
If there’s ever anything we can assist you with—whether it’s discovering your next charm or answering a question—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
travel pants charcoal size S…
Ordered travel pants charcoal size S online and received parcel on 24/04/2025, however I should have read all reviews before my purchase.
I did buy few things from online store in a past (accessories only) and was happy but I didn’t need to return.
The travel pants were not the quality I expected, the size was too big and I do believe that should have been described as oversized as Im usually a size S, the colour did not match the description- was lighter than described “charcoal colour” online, the fabric is rigid and making “friction noise” when I tried it on.
Contacted customer service and requested refund, was asked to provide photos of pants, box/original packaging and email company all photos. I have never had to do this before with any online shopping apart from one time when a luxury brand accidentally sent me wrong colour shoes but the whole process was smooth and I didn’t have to pay any costs and the courier picked up the parcel from home.
However I’ve done everything as was requested and emailed photos and finally received email with return authorisation number from customer service Carmela after my 2 emails and advised that item will be checked in warehouse on arrival. Beside the point that I have to pay for express registered post and provide the company tracking number I feel the whole process for refund is too frustrating and “specifically designed for you to give up”as I have never had to do this before with any of luxury or non luxury brands (based in Australia or overseas). Shopped with Oroton recently and process was smooth and fault free, great customer service and prompt responses.
I feel that if Maison de Sabre wants to be known as a luxury brand they have to look after their customers. I hope I will get full refund with no further delays and multiple emails and without the need to contact ACCC for further guidance.
Will let know the progress…
24 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear GA,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our Travel Uniform did not meet your expectations, and we sincerely apologise for any frustration caused throughout the returns process.
At MAISON de SABRÉ, every piece is thoughtfully designed with both form and function in mind, and we remain committed to upholding the highest standards of quality and craftsmanship. We understand that fit and feel are deeply personal, and we appreciate your honest insights regarding the material and styling.
Please rest assured that your comments have been taken seriously and shared with the relevant teams for review. Our Client Services Team will also be reaching out to you directly within the next 24 hours to ensure your return is resolved as smoothly as possible.
We’re grateful for the opportunity to make this right and appreciate your continued patience.
Warm regards,
The MAISON de SABRÉ Team
WOWED by customer service
My recent purchase from Maison de Sabre required me to contact customer service for help. The service that I received exceeded all my expectations.
The focus on quality products and excellent customer service is a winning combination, placing Maison de Sabre as industry leaders in keeping customers loyal.
14 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Nancy,
Thank you sincerely for your thoughtful message and generous review.
We’re truly delighted to hear that your experience with our Client Services team exceeded expectations. At MAISON de SABRÉ, we’re committed to crafting not only products of refined elegance, but experiences that leave a lasting impression—and it’s incredibly meaningful to know we’ve achieved this for you.
Should you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for being part of the MAISON de SABRÉ family.
Warm regards,
The MAISON de SABRÉ Team
Disappointing
Spent $100 on a monogrammed phone case that started to peel and chip after one week of gentle use. Customer service organised a replacement case, but the replacement case arrived with smudged printing right out of the box so I requested a refund.
Customer service advised they would refund me pending the return of both cases, which I agreed to. However now over a week later I still have both cases in my possession as I have not received any information about how to ship the cases back despite multiple emails requesting an update from CS. It should not be this hard or take this long to return a faulty item.
A disappointing experience all around from what I assumed was a luxury brand.
8 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Amy,
Thank you for taking the time to share your experience—we’re truly sorry to hear we’ve missed the mark.
What you’ve described is not reflective of the standard we hold ourselves to at MAISON de SABRÉ. We sincerely apologise for the quality concerns and the delay in communication regarding your return.
Our Client Services team will be in touch within the next 24 hours to provide return instructions and ensure this is resolved promptly.
At MAISON de SABRÉ, we’re committed to crafting not just beautiful pieces, but exceptional experiences. Your feedback is incredibly valuable, and we’re taking steps to make this right.
Warm regards,
The MAISON de SABRÉ Team
Aloha from Hawaii
Aloha from Hawaii! This is my third case and they are absolutely the most beautiful cases ever. I get so many compliments on my emerald green case. I am so in love. They also have the best customer service. I am a forever customer. Mahalo Maison de Sabre.
1 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Michelle,
Thank you for your kind words—we’re truly delighted to hear your experience with MAISON de SABRÉ has been nothing short of exceptional.
It brings us so much joy to know that our packaging, fast delivery, and premium craftsmanship resonated with you. Every detail, from the monogramming to the luxurious unboxing, is carefully considered to ensure it feels as special as the piece itself.
Should you need any assistance—whether selecting your next item or discovering more about our collection—we're here to help.
Thank you for being part of the MAISON de SABRÉ family. We look forward to crafting more meaningful moments with you.
Warm regards,
MAISON de SABRÉ Team
Incredible costumer service
Incredible costumer service! They really helped me resolve my issue. A costumer for life!!!!
6 April 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Ana,
Thank you so much for your kind words. We’re truly delighted to hear that our Customer Experience Team was able to support you so seamlessly. At MAISON de SABRÉ, we’re committed to delivering thoughtful and refined service at every touchpoint.
It’s a joy to know we’ve earned a place in your journey. If there’s ever anything more we can assist with, we’re here for you—always.
Warmest regards,
The MAISON de SABRÉ Team
exceptional customer service
MAISON de SABRÉ offers exceptional customer service! I had an issue with my phone case, which started to peel after just one week of use. I reached out to their customer service team, and they were incredibly responsive. They assured me that the issue was due to a fault and emphasized their commitment to providing high-quality products. Throughout the process, they were attentive and helpful. I just received my beautiful new case without any hassle. Thank you for going above and beyond with your amazing customer service!
17 March 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Luciana,
Thank you so much for your kind words—we're absolutely delighted to hear that you’re loving your new piece from MAISON de SABRÉ.
Each item is crafted with care to complement your lifestyle with elegance and purpose, and knowing it’s been so well-received brings us immense joy.
If there’s anything further we can assist you with—whether it’s styling advice, product care, or exploring more from our collection—please don’t hesitate to reach out. We’re always here to help.
Thank you again for being part of the MAISON de SABRÉ family.
Warmest regards,
MAISON de SABRÉ Team
Carmela really helped me have a…
Carmela really helped me have a pleasant experience!
11 March 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Helén,
Thank you for your wonderful review! We’re absolutely thrilled to hear that Carmela provided you with such an exceptional experience—our team takes great pride in delivering impeccable service that reflects the essence of MAISON de SABRÉ.
Your support means everything to us, and we’re so grateful to have you as part of our community. If there’s anything more we can do for you, we’re always here to assist.
Wishing you nothing but elegance and joy with your MAISON de SABRÉ pieces!
Warm regards,
MAISON de SABRÉ Team
5 star customer service
I have just ordered two products as accessories for a new phone. I had been looking online and in duty free previously and was really impressed by the quality and the fabulous colours. They have only been surpassed by the customer service. In a world of “who cares” their attitude is really refreshing and Carmela was a delight to deal with!
12 March 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Louise,
Thank you for your wonderful feedback! We’re beyond delighted to hear that your MAISON de SABRÉ experience has been nothing short of exceptional. Our designs are crafted to bring both elegance and function into your everyday moments, and knowing that our service—especially Carmela’s—has made a lasting impression truly means the world to us.
Your support and appreciation of our signature colors and craftsmanship inspire us to continue redefining luxury. If there’s anything more we can do for you, we’re always here to assist.
Enjoy your exquisite new accessories, and we can’t wait to welcome you back soon!
Warm regards,
MAISON de SABRÉ Team
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