Maison and Garden Reviews 

635
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and attractive design of the products, often noting their durability, solid construction, and ease of assembly. Many people highlight the quick and well-packaged delivery service, with items frequently arriving on time and in good condition as promised. Reviewers also appreciate the excellent overall service, from straightforward ordering processes to clear and helpful communication throughout. However, some customers also noted issues with their orders, including delivery delays, items not arriving as expected, or missing components like plaques.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting fast and efficient... See more

Quality

People report positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

635 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(635)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always had great servcie from Maison…

Always had great servcie from Maison and Garden.
quick deluivery and good comunication from enquiry to order being delivered. The products we have ordered have been fabulous which is why we have ordered on numerous occasions.

28 May 2026
Rated 5 out of 5 stars

Pleased with purchase

Arrived by the quoted date and was well packaged. The instructions for assembly were easy to follow. The assembled bench looks just like wood. So far, I am very pleased with the purchase.

25 May 2026
Rated 5 out of 5 stars

Happy new bench owner.

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks great. Looking forward to many years of maintenance free use. Very satisfied customer.

25 May 2026
Rated 5 out of 5 stars

Beautiful bench.

Easy to use website.prompt delivery. Excellent product made well. Very comfortable to sit on .hopefully will last years with minimal care

23 May 2026
Rated 5 out of 5 stars

Garden Bench

Purchased the Winawood 2 seater garden bench at a good price compared to other sites. Delivered on day specified. Haven’t assembled it yet so hopefully it will be ok. Have already got the table and chairs so know the quality is very good and durable.

23 May 2026
Rated 3 out of 5 stars

Let Down by Delivery Company

Ordering was very easy, and delivery was free which was a bonus ; after the initial E Mail thanking us for the order, I felt there was a break down in communication; we heard nothing for several days eventually after a week I rang the delivery company and they told me I would receive an E Mail ; Yes we did stating delivery that particular day ; never Arrived Morning after I rang delivery company again to be told it would arrive later in the day and I could track my delivery, this I did as I had an appointment, and every hour the time changed eventually it was around 3 pm when it arrived , The outer box was badly torn and several holes in the cardboard ; To which I took a photo , but luckily my bench was so well packaged it was unharmed ; My Garden Bench was beautiful but the delivery company and lack of engagement with me let the seller down

22 May 2026
Rated 5 out of 5 stars

Beautiful garden furniture

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, love seat and small table along with seat cushions, lovely touch with personalised plaque also ,all excellent quality.Customer service was lovely also and dealt with my questions, just need the weather now to enjoy it.Highly recommend this company.

27 April 2026

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