I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more
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Review summary
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Reviews shaping this summary
I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more
As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... See more
I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more
4.3
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 1 week
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Crap
I have bought 3 watches from this company and had issues with 2 of them . One arrived not working required a battery. You would think it would be checked prior to shipping. The second was an automatic. The watch wouldn't start up then suddenly started working . It began to loose time and gains time. Contacting customer services is useless as they only reply sometimes. Cheap Chinese junk that has no quality checks before shipping and that takes 15 days.Avoid . Was offered 10% after spending nearly £450
18 April 2025
Unprompted review
Bought a gift for my husband from here…
Bought a gift for my husband from here and was a little aprehensive as it was an expensive gift and first time I have used this company. However, I needn't have worried, the watch arrived in great time and was well packaged too. It is exactly as described and is excellent value for money. I would definitely use this company again.
25 March 2025
I have been useing them for a few years…
I have been useing them for a few years which tells you how I feel about their watches and prices. Their service is second to none as they always keep one up to date on deliveries etc.
25 March 2025
Amazing as always
Amazing. The site looks amazing with lots of special watches and creative new companies. The fastest shipping I've ever had. Where I see the collaboration with the shop company.. it's a safe purchase. And my new Nubeo is amazing.Thank you
25 March 2025
Great service!
I had a problem with my new Nubeo watch. Mainspring picked up my issue within 24 hours and offered a tested replacement straight away. They also offered a refund, but I love the watch and the replacement has been faultless! Thank you
10 April 2025
Unprompted review
Great products at competitive prices…
Great products at competitive prices delivered speedily!
25 March 2025
Awesome customer service
Had a tiny issue regarding delivery
But customer service was excellent
Solved within a day!
Lovely watch at a lovely price!
Will not hesitate to recommend
31 March 2025
Unprompted review
Excellent service and communication…
Excellent service and communication from start to finish and the item is fantastic thank u
25 March 2025
Great company and great watches.
Buying a watch can’t be simpler you see it advertised
you order it it’s delivered within 3 to 4 days, and there is a large selection of watches too chose from and different manufacturers and great prices.
25 March 2025
Watch took too long to arrive
Watch took too long to arrive. Response time to queries about delivery is slow also.
Watch when it did arrive was as expected. Packaged well and good quality.
*update in response to reply*
Watch ordered 14th March and delivered 27th March. You advertised the same watch within 48 hrs of ordering as next day delivery.
So, to repeat. The watch took too long to arrive.
27 March 2025
Unprompted review
Reply from mainspringboutique.com
Thank you for your feedback. We’d like to clarify that the watch you purchased was a pre-order item with a processing time of up to 10 business days, as stated at checkout. Your order was dispatched within this timeframe. Additionally, we responded to your inquiries within our stated response time of 1-2 business days.
We truly appreciate your patience and are delighted to hear that you’re happy with the watch’s quality and packaging. If you need any further assistance, please don’t hesitate to reach out.
The Team at Mainspring Boutique
Utter Toilet of a Company
I ordered a watch which promised Free Next Day Delivery. After 2 days, still no watch, so I emailed the company numerous times and received no response. I then left them a disparaging comment on FB and lo and behold they contacted me via Messenger. They ‘investigated’ and said that they had the watch in stock but the watch box was damaged so would I accept a 10% refund and a free watch roll, which I agreed to. When the watch finally arrived, it was a completely different watch to the one I ordered, no sign of damage to the box and no watch roll. Contacted them again to say that what had arrived was not what I ordered and asked them to provide a postage return label, and unsurprisingly, radio silence again. I have no raised a dispute with my card issuer.
19 March 2025
Unprompted review
Reply from mainspringboutique.com
I’m truly sorry for the issues you’ve experienced with your order. This is absolutely not the standard we strive for, and I completely understand your frustration.
The mistake with your order was due to an error at our warehouse, and I want to assure you that we have launched a full investigation to understand what went wrong and to ensure this does not happen again.
I can see that we have already provided you with a returns label, and as soon as we receive the item back, we will process your refund promptly. Please don’t hesitate to reach out if you need any further assistance.
Once again, I sincerely apologise for the inconvenience and appreciate your patience while we work to put things right.
The Team at Mainspring Boutique
Awful customer service
Awful customer service. Ordered a watch nearly a month ago, (MSB#9892) still no watch, no reply to two emails, no reply on social media. Will start a chargeback or court summons on Monday. Save yourselves the hassle and buy elsewhere.
EDIT AFTER REPLY
This generic reply sent by them has been used multiple times to multiple customers. No-one else seems to have trouble with my emails. I'd have a word with your hosting provider as well as sorting out your customer services. Awful.
25 February 2025
Reply from mainspringboutique.com
We're very sorry for your experience and any frustration this has caused. Unfortunately, we did not receive your emails, which is why there was a delay in our response. We truly apologise for this and for the delay in dispatching your order.
We pride ourselves on offering great customer service and always aim to ensure our customers are happy. Please rest assured that we are here to help, and if you still need assistance, our team would be more than happy to assist you.
Mainspring Boutique Team
Good experience which these guys.
All good with my new purchase, it was very easy and straightforward to buy my new watch.
Everything about the whole purchase went very smoothly and the delivery was very quick.
I would use MSB again.
24 February 2025
Fantastic price extremely quick…
Fantastic price extremely quick delivery nice and easy to deal with perfect, in all ways
24 February 2025
Reply from mainspringboutique.com
We're sorry to hear about your experience. This is certainly not the level of service we aim to provide. A member of our team will be in touch shortly to assist you and make things right.
Thank you for bringing this to our attention—we truly appreciate your feedback.
The team at Mainspring Boutique
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