Realy fast and personal, not templated(!) response from the Company on my first and all the emails. And later on, upon exchange of all the details, the best possible outcome of the situation.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product is exactly as described. The quality too for these type of bag, water resistant and fully functional. Lots of compartments for easy organization. Aldo the shipping for phenomenally quick.2... See more
I found the backpack I ordered beautiful, and I'm using it every day to go to work. It's very comfortable, and even though my computer doesn't fit in the sachet, it fits perfectly in front of it, and... See more
Really happy with this bag. It’s spacious and I can carry a lot of things with it. I use it almost every day. The only small downside is that the colour is slightly lighter than what’s shown on the... See more
Company details
Written by the company
We started MaH in 2010 with $800 and a dorm room. Three college guys, doing everything ourselves—designing, packing, even answering every customer message. We learned one thing: a good bag should simply work. Good-looking, roomy, comfortable, tough, and most importantly, affordable. 15 years later, we’re still here, refining every detail, staying true to what got us started: no shortcuts, no tricks, just honest work. Our bags aren’t made to stand out, but to stand by, so you can focus on what really matters. We are modest. We are always there. We are hassle-free. We are MaH.
Contact info
United States
- mah-official.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommendations
Good quality, exactly like describe and delivery very fast after the payment done. Just a little note that the color a little less than in the website.
Young Tour Tote Bag
such good quality bag! i was super worried about something and so messaged the service team and they were really quick and responding and very friendly! the bag is very spacious, and my keyring fits perfectly!
Love my MaH bag!
It’s a great bag, very well-made and super functional with all the different pockets. I think it’s well worth the money and I will be buying their products again.
Great customer service
Great customer service! I was really worried about shipping since there is a post office strike in my country and they made sure to reroute it so that it still arrive in time and answered my emails very quickly.
My bag
I think the shipping was pretty quick, especially coming all the way from China. The bag FEELS amazing, and I love that it has a reasonable amount of pockets/ The design is super cute and the straps might not be as padded as I would have liked but they are still very much comfortable.
This is a bag I plan on using for work/school. It's nice to have such a cute bag and not just a completely black one.
Young Tour Cross
The shipping was very efficient, the bag arrived as soon as possible. The bag is made from a great material which seems pretty resistent and everything about it feels like great quality.
Perfect for what I needed
Needed a bag to fit my flutes, music and stand, and this worked perfectly! It feels great, and distributes the weight well!
Positive Experience!
Company communicated very well when I asked questions and reached out to clarify my address to ensure that my package would be delivered correctly. Friendly customer service and accessible tracking that was constantly updated. Would order again!
Love this BAG :)
The Bag is pretty good :) Feels pretty nice. The charm is a bit loose so it can easily fall off. But that’s not a problem for me :)
Great service and better products!
Product arrived with fault and they sent me out a new one immediately. Lovely service and great products. I love my new backpack!
Good purchase
The bag was delivered quite quickly, and I am happy with my purchase. It's a little slimmer than I had thought it would be, but it holds my laptop and a few other necessities well. The colour is pretty and it sits comfortably on my shoulder.
MAH bag
Hard to communicate on the update/status of the order ... Language used were Chinese characters
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








