Quick shipping, however no tracking number provided and I also did not get an email confirmation of my order. The order was completed and the web page showed that. I was a bit worried, but then the ma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed
Company replied
Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more
Company replied
Amazing, im in love. Ive reccomended the app to so many is my discord servers and reddit communities, and ik a lot have people have been buying especially the tins, its much better than the secondary... See more
Company replied
Company details
Written by the company
Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.
Contact info
Frontline Ltd, 1st Floor, Stuart House, St John's St, Peterborough, PE1 5DD, Peterborough, United Kingdom
- magsdirect@flgroup.co.uk
- magsdirect.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
I think 1 star is too generous. This company is difficult to contact and when you eventually do take days to reply asking you for information you have already submitted. More than three weeks later than it should have arrived despite numerous ignored emails, I am told that they attempted to deliver it but couldn't (letterbox?) so was being returned to sender and when they received it if in good condition would refund my money. Still no refund or magazine. Terrible customer service. I wouldn't advise anybody to use this company.
23 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention.
Your feedback is important to us and we will ensure that the relevant people are made aware of this.
Our customer service team is actively investigating this for you and will be in touch as soon as possible to resolve the issue.
Hopefully we can resolve this matter to your satisfaction.
Best Wishes,
MagsDirect
Efficient
Easy to order. Kept informed of status of order. Delivered within time schedule. Overall excellent news service.
8 April 2026
Unprompted review
Reply from Mags Direct
Hi Jenny,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy and that you were kept informed throughout.
It’s great to know your order arrived within the expected timeframe and that you had an excellent overall experience.
We really appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Puzzle addict !!!!!!!
I'm addicted to word puzzles and MagsDirect has plenty to choose from.......keeps my brain ticking over !!!!!!!!
11 April 2026
Unprompted review
Reply from Mags Direct
Hi Yvonne,
Thank you for your 5-star review! We're so pleased to hear you're enjoying our range of puzzle magazines—sounds like you're a true puzzle enthusiast!
It’s great to know they’re keeping your brain ticking over, and we’re delighted to be part of that.
We really appreciate your support and hope you continue to enjoy exploring our selection!
Best Wishes,
MagsDirect
Unwanted automatic renewal!
I ordered a years subscription to Gardeners world magazine for my partners birthday last April. I was horrified that Mags Direct renewed it this April and took money from my account without my authorisation. Beware of this company!
21 April 2026
Unprompted review
Reply from Mags Direct
Hi Nick,
Thank you for your feedback. We're sorry to hear about your experience and understand your concern regarding the renewal.
However, we would like to clarify that MagsDirect does not offer subscription services or automatic renewals. It appears your order may have been placed with a different company.
We recommend contacting Gardeners’ World directly, as they manage their own subscriptions and billing. If you believe this review may have been left in error, we would kindly ask that you consider updating or removing it.
If you have any questions or would like us to help point you in the right direction, please feel free to get in touch.
Best Wishes,
MagsDirect
Reply from Mags Direct
Hi Howard,
Thank you for your 5-star review! We're delighted to hear that everything went smoothly from start to finish.
We really appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Slow and poor service
Yodel said item 'delivered' on a Friday, but not to my property or even my postcode. Unable to speak to Mags Direct over the weekend as they are not contactable.
Yodel finally supplied a picture of someone's front door some 4 days later, signifying delivery made to the wrong address.
Poor service, will not use again.
10 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention.
Your feedback is important to us and we will ensure that the relevant people are made aware of this.
Our customer service team is actively investigating this for you and will be in touch as soon as possible to resolve the issue.
Hopefully we can resolve this matter to your satisfaction.
Best Wishes,
MagsDirect
Bought a one off magazine
Bought a one off magazine. Delivered promptly and no hassle. Will buy from here again.
10 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, it is very much appreciated.
We are really pleased to hear you are happy with our service and that your magazine arrived promptly.
Thank you for your support, and we hope to see you again soon!
Best Wishes,
MagsDirect
Not received, no order tracking
I received an order confirmation email and then nothing else. When I go to Order Tracking on your site it says the order is "Competed", but does not show when the order was shipped, or any way to track when it left the UK or entered the US. There's nothing to prove that this shipment existed at all and that this wasn't a total ripoff. Terrible customer experience.
17 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your review Lisa,
We are sorry to hear about your experience and understand your frustration.
To clarify, we have checked our records and we have not received any contact from you via our customer service channels or contact form regarding this order. Had we been contacted, we would have been happy to assist and look into this for you.
That said, we do want to help resolve any outstanding concerns for you. Please contact us using the link below so our team can review your order and assist you directly: https://magsdirect.co.uk/contact/
Best Wishes,
MagsDirect
Great Experience All Round
Great experience from ordering to delivery. I love the fact I can order one magazine without a subscription which makes the service very flexible. Easy to use and fast delivery.
15 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Helen,
It is very much appreciated and we are really pleased to hear you are happy with our service and that your magazine arrived quickly.
Thank you for your support, and we hope to see you again soon!
Best Wishes,
MagsDirect
Extra customs charge
Took 2.5 weeks to be delivered ! Have sent multiple email requests to customer service no reply ! To top it off on top of paying shipping I got a customs bill of €9 sent this to customer service and zero reply ! Won’t be ordering again !
10 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your feedback, Gar.
We’re sorry to hear about your experience and understand your frustration regarding the delivery time and the customs charge.
To clarify, we have checked our records and we have not received any contact from you via our customer service channels or contact form regarding this order. Had we been contacted, we would have been happy to assist and look into this for you.
As stated in our shipping FAQs and policies, international orders may be subject to import fees, taxes, or customs duties depending on local regulations, which are outside of our control and remain the customer’s responsibility.
That said, we do want to help resolve any outstanding concerns for you. Please contact us using the link below so our team can review your order and assist you directly: https://magsdirect.co.uk/contact/
Best Wishes,
MagsDirect
Great mag promptly supplied with 241…
Great mag promptly supplied with 241 voucher. Thank you
14 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, Roy!
We’re really pleased to hear you’re happy with the magazine and that it arrived promptly with your 2 for 1 voucher included. It’s great to know everything reached you as expected.
We appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Great magazine and fast delivery even…
Great magazine and fast delivery even though it was a bank holiday weekend.
14 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, Sam!
We’re really pleased to hear you’re happy with the magazine and that it arrived quickly, even over a bank holiday weekend. That’s great to know, and we appreciate your understanding during busy delivery periods.
Thank you for your support, and we hope to see you again soon!
Best Wishes,
MagsDirect
Reasonably priced postage and very…
Reasonably priced postage and very quick delivery.
6 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, Martin!
We’re really pleased to hear you found the postage reasonably priced and that your delivery was very quick. Providing great value and fast service is exactly what we aim for.
We appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Fantastic site and order process very…
Fantastic site and order process very smooth. So many title options
16 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, Liza!
We’re delighted to hear you found the site fantastic and the ordering process smooth. It’s also great to know you’re enjoying the wide range of titles we offer.
We really appreciate your support and hope to see you again soon!
Best Wishes,
MagsDirect
thank you for sorting it out
thank you for sorting it out, thought it had gone to my old address from 4 years ago,
3 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, June!
We’re really glad we were able to sort things out for you and that the issue with the address was resolved. It’s great to hear everything worked out in the end.
We appreciate your patience and your support, and we hope to serve you again soon!
Best Wishes,
MagsDirect
My May edition of Gardeners World came…
My May edition of Gardeners World came on time as I wanted to make sure I got the 2 for 1 card.
1 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, Karen!
We’re so pleased to hear your May edition of Gardeners’ World arrived on time and that you were able to get the 2 for 1 card — we know how important those offers can be!
Thank you for your support, and we hope you enjoy your magazine.
Best Wishes,
MagsDirect
No complaints at all
No complaints at all, received my magazine on time in excellent condition, very pleased.
11 April 2026
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review, Heather!
We’re delighted to hear you have no complaints at all and that your magazine arrived on time and in excellent condition. It’s great to know you’re very pleased with your experience.
We really appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Reply from Mags Direct
Hi Mark,
Thank you for your 5-star review! We're really pleased to hear you were happy with our quick service.
We truly appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Reply from Mags Direct
Hi Ju Ju Ed,
Thank you for your 5-star review! We're really pleased to hear you were happy with our quick service.
We appreciate your support and hope to serve you again soon!
Best Wishes,
MagsDirect
Reply from Mags Direct
Hi Holly,
Thank you for your 5-star review! We're really pleased to hear that you had a good experience with us.
We appreciate your support and hope to serve you again soon.
Best Wishes,
MagsDirect
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