Madrabbittattoo Reviews 

784
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the items, noting how wonderfully these natural formulas keep body ink looking vibrant, hydrated, and fresh. People also highlight the exceptional customer service, repeatedly describing the staff as deeply responsive, incredibly kind, and extremely helpful when resolving any ordering concerns. Some reviewers were not happy with the automatic subscription system, mentioning unexpected difficulties with managing or canceling recurring monthly shipments. Some people also noted occasional problems with order fulfillment delays, tracking updates, or receiving products that ultimately required extra customer service assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the range of balms, lotions, and soothing gels... See more

Customer service

People report positive experiences with customer service, frequently highlighting the prompt, professional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items keep ink looking... See more

Staff

Users describe positive interactions with staff, noting that team members are incredibly kind, friendly, and... See more

Order

Customers had positive experiences with order processes, frequently highlighting how easy it was to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more

Rated 5 out of 5 stars

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their... See more

Rated 5 out of 5 stars

The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappoi... See more

Rated 5 out of 5 stars

Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into an... See more


4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(784)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Buyer Beware

Two Problems:
1) I wrote an honest review about the numbing cream stating that it does not help. After typing it I was curious to see if they would post it. It was very suspicious there were over 300 positive reviews and not one under 4 stars. For numbing cream on a tattoo? That’s not possible. At least for a decent size one. I went back to look a few days later and I was right. They are not posting honest reviews.
2) The site states it will take returns within 30 days of purchase. I have been in contact with them for a return and they offer 30% and I pay for shipping. Basically they don’t want to take your return and will do what they can so they don’t have to. I expect this from an international site when the shipping cost is so high it isn’t worth it to send back and process on their end. But not from an American company!

I gave it two stars because the balm product does work well. As for the other products (lotion, repair gel, spf) don’t bother.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Love all the Mad Rabbit products

Love all the Mad Rabbit products! The Repair helps my tats heal super quick, the Tattoo Aid keeps them looking awesome, and I always apply the Defend SPF 30 when headed out into the sun.
Thank you so much for your awesome products!! Liz

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Numb me please

I have used numbing ceam before but this will be the last I ever need. It is so amazing and works wonders. The texture is amazing and worked on a rib tattoo. I felt nothing.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Love this product

Love this product! Used the balm first and it's amazing, finally used the lotion & I love it even more. Keeps my skin soft & my tatts looking fresh & new. ❤️

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product! I have no issues with the pain associated with getting tattooed but with larger pieces I would break the sessions up to make it more tolerable. With the numbing cream I was able to do all line work, shading and color in one sitting. This will come in so handy when guest artists come to town or I travel to one.

Follow the directions and you’re golden!

22 May 2023
Unprompted review
Rated 5 out of 5 stars

First time using the numbing cream….

I used the numbing cream for the first time on the back of my neck. It worked fantastic and honestly I don’t think I’ll be getting another tattoo without using it. Such a smooth finish and I’m allergic to everything under the sun….no allergic reaction like other products have given me.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Awesome tattoo skincare

Absolutely love these products. They smell amazing and make my skin so soft and my ink really pops. Their customer service is great! Sarah is very attentive and friendly. If you’re looking for really good quality tattoo skincare I highly recommend checking them out.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Recently receiving a tattoo

Recently receiving a tattoo, I was looking for the best products to protect my “art” investment. I ran across Mad Rabbit products, did some research and read reviews. I decided to give them a try and really enjoy their products. Their staff is quite friendly and quick to respond to your inquiries. I highly recommend them and their products for your new or older tattoo needs.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

These products are amazing

These products are amazing! I use the Soothing Gel after I get a new tattoo to help the healing process. The Tattoo Balm helps revitalize an old tattoo and keeps them all in wonderful condition. Last but not lease the Sunscreen is wonderful, it takes very little to cover and does not allow the sun to fade out my ink.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

This is worth the money

This is worth the money. I experienced an allergic reaction to my go-to tattoo healing lotion this time and gave it a shot out of desperation. My tattoo is healed and I noticed when I apply it to my older tattoos, they look even better. 10/10

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Great for new tattoo’s!

I’ve used this for 2 new tattoos and it’s the greatest! Customer service is also good. Highly recommend the soothing gel for a new tattoo.

1 May 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look