Madrabbittattoo Reviews 

784
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic product quality, explaining how the specialized balms and refreshing gels effectively keep their tattoos looking vibrant, moisturized, and well-protected over time. Buyers often emphasize that these items provide a noticeable improvement compared to other skincare alternatives they have previously tried. Many consumers also express deep appreciation for the exceptional staff, noting that the support team is always responsive, friendly, and eager to assist with any questions or account changes. Some reviewers were not happy with the recurring subscription service, mentioning that shipments occurred unexpectedly without advance notice and that managing or canceling memberships became a frustrating experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the range of balms, lotions, and soothing gels... See more

Customer service

People report positive experiences with customer service, frequently highlighting the prompt, professional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items keep ink looking... See more

Staff

Users describe positive interactions with staff, noting that team members are incredibly kind, friendly, and... See more

Order

Customers had positive experiences with order processes, frequently highlighting how easy it was to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more

Rated 5 out of 5 stars

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their... See more

Rated 5 out of 5 stars

The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappoi... See more

Rated 5 out of 5 stars

Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into an... See more


4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(784)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

waited 8 weeks for products no tracking…

waited 8 weeks for products no tracking no responses from CS after complaining for weeks they said new shipment was being sent as other one was lost.
Original package showed up with product exploded all over inside of box because it froze and bottles exploded then got told no replacement was being sent.

absolute worst Im out 187 bucks and got a box full of mixed lotions I cant use thanks

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, kept informed, fast shipping and product does exactly what it says. Fan and customer for life!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

I recently placed an order with Mad…

I recently placed an order with Mad Rabbit Tattoo and realized I entered the wrong shipping address and Rebecca from customer service responded and resolved my issue almost immediately..Rebecca is extremely kind and provided quality customer care.

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Great products

The products are amazing on my new tattoo and brings my older tattoos back to their original brightness. I will definitely be doing much more business with Mad Rabbit!

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support

This company offered one of the greatest customer service experiences I have ever seen in years! I had a slight issue with one of my purchases and Jessica resolved this issue swiftly by offering a free replacement!

2 January 2024
Unprompted review
Rated 5 out of 5 stars

BEST Tattoo Products Around!!!

They have great products, I especially love the aftercare balm for my older tattoos, it makes them look new again. The soothing gel is great for new tattoos. Prices are very reasonable and the customer service is unmatched. You get a personalized acknowledgment of any order and they stand by their products. I am a Mad Rabbit customer for life

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Mad Rabbit Tattoo Balms

I absolutely love the tattoo balms that I purchased from Mad Rabbit Tattoo. Not only do they smell good, but they brighten your tattoo and make your skin feel incredibly soft and smooth. I would highly recommend this product to anyone who wants to preserve their ink.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Mad rabbit customer care id outstanding

Mad rabbit customer care is outstanding! I’ve never had an experience like this!! I ordered product for my brother but unfortunately ordered with my own address. When I asked if they could re-route, they sent a free order to my brother !! Leah in particular / thank you so much!!

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service. The site is easy to navigate and the products I received are great and made an immediate difference in my tattoo quality! Loved them so much I ordered more products for myself and my daughter!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Easy to order off the web-site and after I received a confirmation email, customer service reached out to let me know the order was being fulfilled and again after we received the product to make sure we were happy. The tattoo balm works great - definitely will be ordering again. Thanks for the great service!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Mad Rabbit cares!

The communication from order to delivery is pretty unique. The products themselves are really great! The soothing gel feels so good on new tattoos and takes the guesswork out of what I’m supposed to do to care for a new tattoo. The balm makes my ink just pop!

24 September 2023
Unprompted review
Rated 4 out of 5 stars

The items I purchased were awesome

The items I purchased were awesome! I used the Soothing gel on my new tattoo which healed quickly. I also used the tattoo sunscreen since I was in the sun a lot, my daughter also used both items on her new tattoo and it helped. Will recommend to my friends

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Spread The Word!

Mad Rabbit is a product I have recommended to family members and friends who have tattoos. Every time I apply the balm, it not only makes my tattoos more vibrant (I have highly pigmented color tattoos) but it also hydrates my skin, leaving it soft and smooth. I lost love the vanilla scent - not so much the lavender, but that’s not their fault - it smells like high quality lavender. That just isn’t my favorite scent. I’d love to see some other sweet scents be formulated or brought back. Overall, though, this is a really high quality product that delivers.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

I am so happy with the Mad Rabbit…

I am so happy with the Mad Rabbit Tattoo products! The colors in my sleeve are beautiful and vibrant! The skin looks healthy, and the soothing gel during the healing was a breeze, with minimal peeling. If you are considering purchasing Mad Rabbit Tattoo for your tattoo, do yourself a favor and DO IT! You will NOT regret it!!! I LOVE THIS product, and so will you!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Happy Tattoos

I have been nothing but pleased with the products that I have purchased from this company. From the Relieve numbing cream to the Mad Rabbit Tattoo Balm, everything has been exactly what I expected! The balm brings tattoos to life! The products are reasonably priced and arrive fast also! Great job Mad Rabbit! I highly recommend and thank you!

18 July 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look