Mad Kicks Reviews 294

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The staff are super friendly, and very accomidating, super helpful. They assisted me when I tried on 17 different sizes because i was not sure which one I wanted, or which size. Thank you Mad Ki... See more

Rated 5 out of 5 stars

We had a great time at mad kicks bluewaters-Dubai, but first we went to Al wasl branch, where the Sales Guy was very polite and helpful , he did not have the size of Yeezy my husband needed so he conf... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with the impeccable customer service and extraordinary array of ultra-rare kicks and collectibles at MadKicks! Each visit to the blue waters branch feels like coming home, and my s... See more

Company replied

Rated 1 out of 5 stars

Horrible experience, first they don't accept debit or credit cards. There whole business is built off money laundering. The sales people feel like they just want to fight you. They promise you stuff t... See more

Company details

  1. Shoe Store

Written by the company

Satisfy all of your premium streetwear and sneaker needs with Mad Kicks. Whether you’re looking for the freshest and most hyped new release or an elusive classic, we’ve got you covered. All of our sneakers are genuine, brand new and unworn, ready for you to snap up and enjoy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

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Rated 5 out of 5 stars

BIG THANKS to Mr. Asim

BIG THANKS to Mr. Asim for the assist. This is by far the best buying from any online shoe experience.

28 May 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hello Michael,
We are delighted to hear that you are satisfied with our online shopping experience.
We appreciate the feedback and hope to serve you perfectly again soon!

Rated 5 out of 5 stars

Great store with great staff

13 May 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Aref!
Thank you for you valuable feedback. We are thrilled to hear that the store experience was great!
We look forward to serving you again soon.

Rated 5 out of 5 stars

Great

Great, Delivery time is awesome customer support is really good, highly recommended

18 May 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Junor!
Thanks for the glowing feedback! We strive to make sure our customers receive their orders promptly and are supported every step of the way. We appreciate your recommendation!

Rated 5 out of 5 stars

Fast and secure

Fast delivery, 💯 legit.

1 May 2024
Mad Kicks logo

Reply from Mad Kicks

Hello Daniel!
We're thrilled to hear that you received your order quickly and that it met your expectations. If you need anything else, feel free to let us know!

Rated 5 out of 5 stars

Excellent…

Next day delivery of legit Omega/Swatch watch. Twice. And happy to order again.

1 May 2024
Mad Kicks logo

Reply from Mad Kicks

Hi Alison!
We are happier to know that you are satisfied with the service.
We are looking forward to serving you again soon!

Rated 5 out of 5 stars

the best place to buy shoes in Dubai…

the best place to buy shoes in Dubai for sure

29 April 2024
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Reply from Mad Kicks

Hi Tommy!
It's fantastic to hear that you found the best spot for shoe shopping in Dubai! With our wide range of options and styles, we definitely offers a unique shopping experience.
Thank you for your feedback and we hope to see you very soon!

Rated 5 out of 5 stars

Fantastic end to end service

Fantastic end to end service. My kicks got delivered exactly as per schedule.

24 April 2024
Mad Kicks logo

Reply from Mad Kicks

Hi Vijay,
That's wonderful to hear! Getting your kicks delivered right on schedule must have been a relief. It's always great when things go smoothly from start to finish. Enjoy your new shoes!

Rated 4 out of 5 stars

Item I was looking for was in stock

Item I was looking for was in stock, otherwise experience was average. The item didn’t have the original receipt and packaging was ok - nothing special.

17 April 2024
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Reply from Mad Kicks

Hi Sama!

We are saddened to hear that the experience was not up to your expectations.
It sounds like you had a fairly standard shopping experience. It's great that the item you were looking for was in stock, but it's understandable if the lack of original receipt and packaging was a bit underwhelming. Hopefully, the item itself meets your expectations despite that!

We promise you to take this valuable feedback into consideration.
Thank you

Rated 1 out of 5 stars

the items i searched not showing as…

the items i searched not showing as link i click second the tabby now worked i went to shop in al wasl first second i go to bluewaters imagine how much time left

6 April 2024
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Reply from Mad Kicks

Hello Mehrad,
We are sorry for the trouble you went through. We have the option to check which store has the item by clicking on "View store information" under the size chart.
Please don't hesitate to contact us on our various channels (website live chat, Instagram and WhatsApp) if you ever need anything else.
We hope that your next experience with us will be much better and we apologies for the inconvenience caused.

Rated 4 out of 5 stars

Thanks!

I received the blossom nike shoes, thanks for the great quality :)

12 April 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Noora!
We are delighted to hear that you are happy with the quality of our items. We hope to see you again very soon!

Rated 5 out of 5 stars

The team is always helpful and honesty…

The team is always helpful and honesty that gives you the confidence to buy the best products, strongly recommended.

31 March 2024
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Reply from Mad Kicks

Thank you for your kind words! We're thrilled to hear that our team's helpfulness and honesty have instilled confidence in your purchases. Your recommendation means a lot to us.

Rated 5 out of 5 stars

The product is authentic

The product is authentic. Fast transaction. Highly recommended.

27 March 2024
Mad Kicks logo

Reply from Mad Kicks

Thank you for your feedback! We're glad to hear that you found our product authentic and that the transaction was swift. Your recommendation means a lot to us.

Rated 5 out of 5 stars

the quick delivery made the whole…

the quick delivery made the whole experience better!!

19 March 2024
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Reply from Mad Kicks

We're thrilled to hear that the fast delivery enhanced your experience! Timeliness is a top priority for us, and we're glad we could meet your expectations.

Rated 5 out of 5 stars

Very good service

Very good service

19 March 2024
Mad Kicks logo

Reply from Mad Kicks

Thank you! We're delighted to hear that you're satisfied with our service. If there's anything else we can assist you with or if you have any feedback to share, please feel free to let us know. We're here to help!

Rated 5 out of 5 stars

On time and quality is really good

31 March 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Mariella!
We are thrilled to hear that your liked our quality and punctuality.
It is fantastic to know that we have met your expectations and we look forward to serving you again soon!

Rated 5 out of 5 stars

They have almost the full range of…

They have almost the full range of dunks.

23 March 2024
Mad Kicks logo

Reply from Mad Kicks

Thank you for choosing Mad Kicks Rowan!
Having a wide selection is key for sneaker enthusiasts. If you ever need assistance finding a specific pair or have any questions about our offerings, feel free to reach out. We're here to help you find the perfect kicks!

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