Mad Kicks Reviews 294

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff are super friendly, and very accomidating, super helpful. They assisted me when I tried on 17 different sizes because i was not sure which one I wanted, or which size. Thank you Mad Ki... See more

Rated 5 out of 5 stars

We had a great time at mad kicks bluewaters-Dubai, but first we went to Al wasl branch, where the Sales Guy was very polite and helpful , he did not have the size of Yeezy my husband needed so he conf... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with the impeccable customer service and extraordinary array of ultra-rare kicks and collectibles at MadKicks! Each visit to the blue waters branch feels like coming home, and my s... See more

Company replied

Rated 1 out of 5 stars

Horrible experience, first they don't accept debit or credit cards. There whole business is built off money laundering. The sales people feel like they just want to fight you. They promise you stuff t... See more

Company details

  1. Shoe Store

Written by the company

Satisfy all of your premium streetwear and sneaker needs with Mad Kicks. Whether you’re looking for the freshest and most hyped new release or an elusive classic, we’ve got you covered. All of our sneakers are genuine, brand new and unworn, ready for you to snap up and enjoy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% AMAZING

The staff are super friendly, and very accomidating, super helpful.

They assisted me when I tried on 17 different sizes because i was not sure which one I wanted, or which size.

Thank you Mad Kicks Team for the great service.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience, first they don't accept debit or credit cards. There whole business is built off money laundering. The sales people feel like they just want to fight you. They promise you stuff they never fulfill.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Cheating and stealing money

I had a terrible experience. I went to the store and I was interested in Hermes slippers, I knew how much they should cost but I was not sure I was ready to give so much for them, but I was told that they cost 5 and something hundred dirhams, me and my boyfriend clearly heard that it was hundreds. We thought it was probably a good fake and started asking for sizes and trying on, but there were leftovers, there were not the right sizes and colors. But since the price was sweet, we decided to take at least something. When we paid by card, they did not give us a physical receipt and said it would come to the post office. When we left the store and checked the mail we were horrified, the check was almost 6000 dirhams. We went back to the store to make a refund, there was already another salesman and he told us that they can not return the money, only to make a voucher for this amount, which will be valid for a year, which did not suit us. At the request to check on the cameras that the seller made a mistake by telling us the amount of 5 hundred, not thousands - we laughed in the face and said that it is impossible and the seller could not say so and that they do not have access to the cameras. How is it possible that they don't refund money when we returned after 5 minutes ? This is the worst experience and customer attitude we have had in UAE

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrific/horrendous experience

I went to the Mad Kicks store in boxpark, willing to buy medium olive SP Travis Scott shoe which was way above retail price (i.e 2850 aed whereas retail price is 550 aed) and I was greeted with a rude, nasty, and condescending staff member that treated me like garbage. It’s as if he didn’t want me to buy the shoes, his tone was very aggressive, high. I talked to him about it and voiced my view on his attitude with me and he apologized however continued to maintain that extremely disresptful tone. I URGE YOU NOT TO BUY FROM THIS STORE AS THE KNOWN RULE “customer is king” IS NOT APPLIED ELOQUENTLY HERE. I feel that he treated me like this as he judged and discriminated against me on the basis of my age (i.e 17) coming into the store without my parents.

13 October 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Kloz

Thank you for sharing your experience with us, and we’re sorry to hear that you felt unwelcome during your visit to our store. At Mad Kicks, we aim to treat all our customers with respect and ensure a positive experience for everyone, regardless of age.

We take customer feedback seriously and will address this with our team to ensure our standards of service are met consistently. We also want to clarify that our prices reflect market demand, which can differ from the original retail price due to the rarity of certain models.

Thank you again for your feedback, and please feel free to reach out if there’s anything further we can do to assist.

Rated 5 out of 5 stars

Great Service!

Great service, timely delivery and fantastic products.

27 September 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Sara!
Thank you for your wonderful feedback! We're so happy to hear you enjoyed our service, timely delivery, and fantastic products. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, cool vibe, and nice merchandise. I like how rare some pieces are and the availability in store is unexpectedly good, and the staff are very helpful and nice and always smiling with a nice vibe!!!

9 September 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Aljohara!
Thank you so much for your kind review! We're thrilled to hear that you enjoyed the vibe and our selection of merchandise. It's great to know that you appreciate the unique pieces we offer and found our staff helpful and friendly. We always strive to create a welcoming atmosphere, and we're glad that it shines through. We look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Nice store for clothes with good…

Nice store for clothes with good brands. I recommend to visit it

1 September 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hello!
Thank you for your great review! We're glad you enjoyed our store and selection of brands. We appreciate the recommendation and look forward to welcoming you back soon!

Rated 5 out of 5 stars

First of all,Thank you mad kicks for…

First of all,Thank you mad kicks for the gift.
The seller was really good he was one of the reasons I bought the shoes,I am really happy.

23 August 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Dalal,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your purchase and that our team made a positive impression on you. Enjoy your new shoes, and we hope to see you again soon! 😊👟

Rated 5 out of 5 stars

GREAT CONCEPT STORE FOR CLOTHING

Our favourite place to shop hype clothing in Riyadh. Very accomodating and helpful staff. Hopefully one day Madkicks will sell clothing for kids too.

9 August 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Thank you so much for your kind words! We're thrilled to be your go-to spot for hype clothing in Riyadh, and we're glad to hear that our staff has been helpful. Expanding to kids' clothing is a fantastic idea, and we’ll definitely keep it in mind for the future. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

quality sneakers and understand the…

quality sneakers and understand the sneaker culture

24 June 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Thank you for your review! It's great to see an appreciation for quality sneakers and the rich sneaker culture.
We hope to see you again soon!

Rated 2 out of 5 stars

DISAPPOINTED

Received my voodoo shoe yesterday in a good condition, however the box is not well handled with crumpled edges and some scratches which is not meet my expectation for its price, it was a bit disappointed that shows lack of professionalism and negligence from your side. As a collector, shoe boxes is very important also.

28 June 2024
Unprompted review
Rated 4 out of 5 stars

Quality over quantity.

Good service!

7 June 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hello Faris!
Thank you for your feedback. We are delighted to hear that you were satisfied with the quality of the items we have to offer.
Quality over quantity ALWAYS!
See you again soon 🙏

Rated 5 out of 5 stars

Recently shopped from MadKicks and it’s…

Recently shopped from MadKicks and it’s super easy to browse and buy - delivered within couple of hours - highly recommend to shop from here

9 June 2024
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hello Charn,
Thank you for the positive feedback. Your remarks on packaging has been shared with the team.
We hope to see you again soon!

Rated 5 out of 5 stars

100% Authentic

100% Authentic and original

9 March 2024
Mad Kicks logo

Reply from Mad Kicks

Hi Pasang!
We are delighted to hear that you are satisfied with the quality of our products. We are known for providing authentic items only!
We hope to see you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look