speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... See more
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Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... See more
Company replied
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... See more
Company replied
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... See more
Company details
Written by the company
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Contact info
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, United Kingdom
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4.0
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great customer service when the items…
Great customer service when the items I'd ordered weren't exactly as I'd expected.
3 November 2022
Reply from Maddisons of Durham
Good morning,
Many thanks for your patience and for taking the time to leave us feedback. Please reach out if you need anything. :)
Have a lovely day!
Hannah
Good service.
Order arrived quickly, exactly as described. I made a mistake with my order and it was sorted out, via email, with no drama. Good service!
14 November 2022
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order!
Kindest regards,
Beth
Bead spinner
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin smoothly as can’t be bothered with the hassle of returning it, and it was supposed to be a gift, too late. Won’t use this company again
13 November 2022
Reply from Maddisons of Durham
Hi Lisa,
I am so sorry for the problem you experienced with this order. Unfortunately there have been a number of delays with Royal Mail recently due to their ongoing strikes, so I am very sorry that the item didn't reach you sooner.
I have checked but unfortunately can't locate any emails from yourself aside from you initial enquiry before ordering. I have now reached out to you about how we can help resolve this for you, and am again so sorry about your experience with this order.
Kindest regards,
Beth
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order!
Kindest regards,
Beth
Resolved the above mentioned issue without hesitation.
Product has arrived within specified timeframe. unfortunately, it got damaged in transit.
Was going to call through to notify but there is no number to call. Instead had to email over.....
Replacement product has been delivered two day later, this time packaged in a more protective manner.
24 October 2022
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a review. We are so pleased to hear you are happy with your order and that we were able to resolve the issue for you. Once again, I am so sorry that it did arrive damaged initially.
Kindest regards,
Beth
Very efficient turnaround.
20 October 2022
Reply from Maddisons of Durham
Hi David,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy your order reached you so soon.
Kindest regards,
Beth
Perfection!
Personal, friendly service. Super-efficient, very quick packing and dispatch. Excellent comms to keep me updated during processing and delivery process.
I requested discreet packing as the item was a present and it all happened seamlessly.
A1 experience - thank you!
2 November 2022
Reply from Maddisons of Durham
Hi Lann,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order and that you were able to stay updated through the whole process.
Kindest regards,
Beth
Quick Response and Good Quality Product.
First time using this company and was very pleased with the value and quality of the stainless steel tumbling media I purchased. Delivery was quick and the media is well packaged in a sturdy re-usable container.
Based on this experience, I would definitley recommend this company.
1 November 2022
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order and would recommend us!
Kindest regards,
Beth
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order!
Kindest regards,
Beth
Maddisons = Excellent
Easy to use website. Best prices. Fast secure delivery. I would recommend Maddisons highly to friends and colleagues.
27 October 2022
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order, that it was delivered quick and that you will be able to recommend us!
Kindest regards,
Beth
The first order was good, now frustrated and unchuffed.
The first order went through great with prompt delivery. I put a second order in but this arrived with a couple of missing items, not a great cause for concern as these things can be sorted out quickly.... That is until you try to find a phone number. Really frustrating as the messaging systems don't get a response. They are not in Durham but Hartlepool... HMmm, serves me right for dealing with Monkey Hangers I think.
24 October 2022
Unprompted review
Reply from Maddisons of Durham
Hi Marc,
I am so sorry that you were unable to get in contact with us, but unfortunately I haven't been able to find any emails from you about the missing items. Please can you let me know what these are and I will get this resolved as soon as possible for you?
I am sorry to hear that you are disappointed we are located in Hartlepool. We include Durham in our name as this is where the company was first formed, however our warehouse is indeed located in Hartlepool now.
Please let me know the missing items from your order and I will get these either sent out or refunded for you, and once again I am so sorry for the inconvenience.
Kindest regards,
Beth
Fast service
Fast service, products as described, good packaging. Will be using them again.
1 October 2022
Reply from Maddisons of Durham
Hi Jordan,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order and look forward to your next one!
Kindest regards,
Beth
Reply from Maddisons of Durham
Hi,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your order!
Kindest regards,
Beth
china store
ok, the store is ok. order cam, but I had to pay additional tax in Croatia because the order comes from China.
27 September 2022
Unprompted review
Reply from Maddisons of Durham
Dear Kresimir,
I have just taken a look at the message you sent us. Please understand that will not tolerate the sort of offensive language in that email, nor should we have to.
Regarding your order to Croatia. Unfortunately, when sent economically, it can take more than two weeks. You did not opt to pay for tracking.
I have sent you proof of posting in the form of the Royal Mail label. You are welcome to get in touch with them to confirm it is genuine.
I hope the glass reaches you soon but rest assured, if it does not, you will be offered a replacement or refund.
Kind regards,
Leighton
Very prompt service
20 September 2022
Item received next day as advertised…
Item received next day as advertised and the correct item.
1 October 2022
Carson MiniBrite Slide-Out LED 5x Magnifier
I ordered a Carson MiniBrite Slide-Out LED 5x Magnifier for someone who has very poor eyesight, to replace one that had been lost. The order process was very straightforward and the item arrived on time as promised. Would recommend both the product and the company.
7 October 2022
Excellent quality disk cutter
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend this product and will buy from Maddison’s again without hesitation.
8 October 2022
Second time i have used Maddisons grat…
Second time i have used Maddisons grat service.
28 September 2022
Excellent excellent product and service
Excellent product and very prompt in arriving. 😊
5 October 2022
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