speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... See more
Company replied
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See what reviewers are saying
Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... See more
Company replied
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... See more
Company replied
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... See more
Company details
Written by the company
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Contact info
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, United Kingdom
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4.0
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Very quick
Place an order delivery within three days, what more can you want oh and goods are as described / shown in photos.
7 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Quick and efficient service that I can…
Quick and efficient service that I can always rely on!
5 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Great experience easy to order
Great experience easy to order, arrived quickly and quality product.
4 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Quick delivery good quality, fair price
I have been buying from them for a while now and they don’t disappoint!!!
Will buy again.
30 December 2022
Reply from Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Great for assisting in the restoration of platinum and gold jewellery
Items arrived in a timely manner.
As described.
The polishing compounds helped me restore a platinum diamond ring back to its original condition.
2 December 2022
Fretz fluting stakes
Nice items at a decent price, delivered quickly with very good customer service
8 December 2022
Great service, great products!
Fast, efficient service and great range of high quality products.
15 December 2022
Efficient and speedy service.
12 December 2022
Order has never arrived.
Ordered the watch glass in June and even after contacting Maddison’s several times the product has still not arrived - it’s now mid December.
Does the company actually exist or is it just a scam?
13 December 2022
The order has not arrived and its…
The order has not arrived and its impossible to speak with anyone.
12 December 2022
Reply from Maddisons of Durham
Good morning Sarbjit,
I am very sorry that this hasn't arrived.
Regarding now being able to speak to anyone, you did only email around 30 minutes ago at 11:10 PM. Unfortunately, we do only 8-4 PM.
I am looking into your order and will get back to you as soon as possible via email.
Best wishes,
Hannah
Poor customer service
Did not send order out and customer service was ignorant and did not respond to messages and no apology for inconvenience
25 November 2022
Reply from Maddisons of Durham
Good morning Darryn,
I'm sorry you felt the need to leave us such a negative review and that your experience with us has not been a positive one.
We did in fact apologise via email (the delay was no doubt caused by the Royal Mail strikes). I can see by the tracking number the item arrived a day later than we would have liked and you were asked to get back in touch when it did arrive - which you didn't. At that point, we would have been happy to offer you a discount on your next order.
Please get in touch if I'm missing anything or if you need any further support. Have a lovely weekend.
Warm wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for the lovely review. Please reach out if you need anything else.
Warm wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything. :)
Have a lovely day!
Hannah
Great service and email from them… will…
Great service and email from them… will definitely recommend this company
They have a human touch
30 November 2022
Reply from Maddisons of Durham
Good morning,
That's very kind! Please reach out if you need anything else and have a lovely day!
Warm wishes,
Hannah
Great quality tripod and gauze
Great quality tripod and gauze, well packaged, great service
3 December 2022
Reply from Maddisons of Durham
Good morning,
Happy to hear you're satisfied with your products! Reach out if you need anything else.
Have a great day.
Kind regards,
Hannah
speedy despatch
speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There is a live chat facility though but not quite as useful as a helpline. Seller recommended and would use again.
24 November 2022
Reply from Maddisons of Durham
Good morning,
Many thanks for leaving lovely feedback! As a small company, it'd be difficult to manage a phone line right now. However, we're working on it!
Have a great day!
Kind regards,
Hannah
Reply from Maddisons of Durham
Good morning,
Glad to hear everything is okay with your order. Please let us know if you need anything else.
Have a lovely day!
Kind regards,
Hannah
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