Motorhome and Caravan Services (UK) Ltd Reviews 146

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional expertise and helpfulness, noting their ability to provide detailed advice without upselling. Many people highlight the high quality of service and workmanship, particularly for upgrades and installations, which often exceed expectations and are described as looking better than factory-fitted. Consumers frequently mention the excellent quality of the products and the thoroughness of the work, ensuring safety and optimal performance. Reviewers appreciate the team's dedication, even working late to accommodate schedules, and their willingness to go above and beyond to ensure satisfaction. The company's ability to provide courtesy cars and offer practical solutions also stands out as a significant positive.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Product

Users describe positive interactions with the product. Customers are highly satisfied with various... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional workmanship and attention... See more

Upgrade

People report positive experiences with upgrades. Customers consistently praise the professional standards... See more

Based on these reviews

Rated 5 out of 5 stars

We have just had extra solar panels, lithium batteries, air con unit , stabilises, inverters all done by Jonathan and Steve , they were fantastic . Plus the handover was informative. The whole job loo... See more

Company replied

Rated 5 out of 5 stars

Jonathan at motorhome and caravan services along with Steve are absolutely amazing. They have carried out all our work on our camper van Valerie from nothing inside to now fully completed and 100% s... See more

Company replied

Rated 5 out of 5 stars

I travelled over to the UK after a few discussions on the phone with Jonathan and getting great advice. Also having read reviews of others who had him upgrade or fix their Motorhomes I knew it was a n... See more

Company replied

Rated 5 out of 5 stars

Jonathan could not have done more to give us our beautiful motorhome. He went above and beyond for both his customer selling and for us, buying. His knowledge of all electrics, systems, layouts and pa... See more

Company replied


Company details

  1. RV Repair Shop
  2. RV Supply Store

Written by the company

"Based in North Essex, Motorhomes and Caravans UK are a family run business dedicated to helping you look after and maintain your home away from home. If you have a Motorhome or Caravan in need of a servicing, repair or enhancement, please do get in touch and we'll talk through all the options we have available to you."


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Had a Victron system installed along with a dual rear-view camera and solar panel upgrade, and I can honestly say this is not a DIY job — it should only be done by a professional. That’s exactly why I chose Jonathan. His knowledge is on another level compared to others in the trade, and his workmanship is absolutely top class.

When you pick up your motorhome, it’s not just a case of “here are your keys, see you later.” Jonathan takes the time to walk you through the entire system, shows you how everything works, and even pairs it all to your phone. On top of that, if you ever have an issue, he can dial in remotely and see what’s going on — which is a huge reassurance.

It’s also worth mentioning that this kind of setup involves a lot of equipment, so I expected to lose some storage space. But thanks to the custom work carried out, there’s been no noticeable loss at all — another 5-star aspect of the job.

We’ll definitely be going back after our tour next month. Now we know we can comfortably live off-grid thanks to this incredible upgrade, we’re planning to have our lights upgraded and a full graphics makeover done too.

Thanks again, Jonathan — fantastic service from start to finish.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Gliderite semi air suspension fitted by Macsuk

Gliderite semi air suspension. Wow… just picked up my Adamo from MACSUK (macsuk.org) based near Colchester who are an authorised distributer and fitter of the product. And what a difference it makes to the handling and the motorhome.
Jonathan, the owner of Macs, is very proud of his company and his customer service is fantastic. Picking the motorhome up a little earlier, he took the time to explain the fitting process and show it working. Oh, and Jonathan fitted a 300ah(yes300) lithium battery for good measure plus associated gubbins. The fitment of both products looks better than original!

Thanks Jonathan, for looking after Bobbi and doing such an amazing job for me.

I couldn’t recommend mascuk any more highly. If you’re based in Essex, East Anglia or the Southeast, and are looking for upgrades, give Jonathan a call, you won’t be disappointed.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough habitation service…

Very thorough habitation service carried out on my Autotrail Deleware, offering advice on future repairs along with a couple of more urgent ones, happy to spend time explaining what he had done and what he recommended.
Will definitely use again and will recommend to my leisure vehicle owning friends and family.

27 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Thank you, Garry for taking the time to upload your review. Maintenance of our Motorhomes is such an important thing that many people overlook and whilst what we found in your van on the latest habitation check is not what we would call super urgent, rectifying those faults will certainly prevent any future issues for you. I look forward to seeing you back in the unit soon to get the small jobs done so that you can continue using your Moho confidence and journey without any worry of things getting worse. See you soon And once again, we appreciate your positive comments. Thank you.

Rated 5 out of 5 stars

Brilliant service and workmanship.

I found out about Jonathan and his team while looking for motor home upgrades on YouTube, the reviews I found were overwhelmingly positive about their work, so I booked in for the upgrades I needed.
I had a 300ah Fogstar lithium installed with the required B2B charger, a Max air fan and always on reversing and rear view cameras. While the van was in the workshop, Jonathan suggested that I had space on the roof to add loads more solar, so I went for it! This has now given us so much more scope to get off grid. The workmanship and service are absolutely brilliant. Thank you Jonathan and team, now working on my next upgrades!!

22 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Terry, it was such a pleasure to work on your Van. I really well looked after example and certainly one that we could see you took a great deal of pride in! It was gratifying to get such a decent solar roof on top and to see the system that we installed working so well for you. The camera is indeed or a game changer and I’m sure that you will now not only be able to travel with more confidence but once you arrive off grid, utilise your new systems to the full! We look forward to assisting you with the future work that you have planned so that we can transform your Van into one that meets all of your expectations if not exceeds them! Many thanks again for your positive review

Rated 5 out of 5 stars

I wouldn’t go anywhere else with my pride and joy.

I travelled over to the UK after a few discussions on the phone with Jonathan and getting great advice. Also having read reviews of others who had him upgrade or fix their Motorhomes I knew it was a no brainer. Jonathan Baldwin Macsuk and Steve did a great job upgrading my K-y 80. Levellers installed, 300ah Lithium batteries and all the Victron accessories to make it all work smartly, replaced front DRL, rear high brake light, added spare wheel carrier and braced the chassis where it usually cracks (mine was ok). Better be safe than sorry. Also fitted new roof extractor in the toilet. The workmanship and neatness was top class. They really know the Mobilvetta Make of Motorhome inside out. As my works needed 5 days he was so good to give me a courtesy car. I’ll be back again to have a few more items added. Top class. 👏👏👏🤛

28 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Pat. It was so good to meet you after having had a number of conversations on the phone planning your Build and arranging the sequence of upgrades in line with your requests. The HPC LEVELLING system really will add a significant amount of value to your travelling style as well as all of the electrical upgrades, I’m sure. Thank you so much for trusting us with your lovely Motor Home and for making the journey from so far away to us here in essex. We really value that confidence and your appreciation for our work is so meaningful to us and makes it all worthwhile. Will look forward to seeing you again in the autumn or winter and taking your van to even greater Heights. Glad you got back safe. Safe travels in the meantime and keep in touch! Best wishes, Jonathan and Steve.

Rated 5 out of 5 stars

Job well done

We have just had extra solar panels, lithium batteries, air con unit , stabilises, inverters all done by Jonathan and Steve , they were fantastic . Plus the handover was informative. The whole job looked fantastic, it looked better than factory fitted . I can’t recommend this company highly enough. Big thanks to both of you . 👍👍👍

11 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Thank you both for taking the time to put up such a positive review. To work on your van was a pleasure… And being trusted with a new van straight out of the blocks was very humbling for us. I’m glad things are setting as your familiarity with the system is increasing. These things do take time, but as you can see, once everything is familiar, it really is a simple system to use and one that will deliver everything whether on great or off grid. We look forward to keeping in touch with you as you live in your Van and start a new chapter of your life. If there is anything we can do for you in the future, you know that we will always be pleased to see you. Safe travels, duck😉😂

Rated 5 out of 5 stars

Fitted Glide-Rite semi air suspension…

Fitted Glide-Rite semi air suspension to my motorhome.
Very happy with the end result. Jonathan and the MACSUK team put in a lot of time and effort when things didn't quite go as planned making sure that there was no way I was going to be disappointed - and I wasn't. Top team with great service and customer focus.

2 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

The glide rite rear air system really as a Quality piece of kit! Thank you for being patient with us as we chased that little gremlin all over the place Chris. I’m so glad we managed to sort it in the end.😉. We really appreciate your positive review and thank you for your Custom. We look forward to supporting you with your ongoing Moho needs in the future. Lovely Van by the way! Take care

Rated 5 out of 5 stars

What a wonderful experience with MACSUK!

What a wonderful experience with MACSUK! For our second visit for our motorhome upgrades. Friendly, professional advice, with great attention to detail and quality workmanship. On time and to budget!
Nothing was ever too much trouble, even when we were indecisive! Definitely going the extra mile to achieve total customer service satisfaction.
Innovative re configuration and use of existing cubby and void spaces to fit all of the kit in, unobtrusively.
Our upgrades included:
720w of solar panels.
620 ah Fogstar lithium battery.
3000w Multiplis III Inverter, with all of the Victron controllers giving full real life off grid capability.
Truma Gen 2 air con
Dometic 3 way 12v fridge freezer
HPC self levelling system
Bi Xenon headlights
Lazer Elite Drive Assist light bar
Lazer 6 reversing lights
LED side marker / indicators
LED high rear position and indicators
Full service
New front and rear discs and pads
Fuel filler and adblue hose modification
Increased tank capacity
Spare wheel carrier

I can not recommend MACSUK sufficiently, we are booked in for November 2026 for further upgrades.

Paul and Susan Watson.
Northumberland.

20 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Paul. What a fantastic that review. Thank you so much for taking the time to comment on the services that you received from us here at MACSUK. I’m so glad that you are delighted with all the upgrades and the van is now performing at its optimum capability. I have to say that your Build was quite possibly the biggest Build we’ve ever done… With all of the extras and the add-ons and all of those quirky little additions that you requested… It really is a home from home and will deliver you the absolute pinnacle of Motorhome experience, both off grid and on grid. We are delighted that you love the HPC LEVELLING. It is without doubt one of the market leaders available today. In addition the flexibility that you allowed us to manipulate your van to give you the best possible outcome without losing space was a true test of your trust and our confidence. Thank you for that opportunity. We look forward to serving you in the future with maintenance and the occasional additional changes that you might wish to bring about in your beautiful Motorhome. Thank you for your belief in MACSUK. It is truly appreciated.

Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND! We have a 25‑year‑old motorhome that hadn’t had a habitation check in over 10 years. We’d built up a list of issues — the gas/water heater had stopped working, the fan light hinge had broken, and a handful of other things needed attention. We love our little motorhome, and with the engine still running beautifully, we decided it was time to invest in getting her properly sorted.

After calling around for quotes, we found that many people weren’t interested in taking on all the work, and some even said the issues couldn’t be fixed. Then we came across Jonathon — and we honestly cannot recommend him highly enough.

He looked over everything, explained clearly what needed doing, sourced parts that had to be sent away for refurbishment because replacements were no longer available, and fixed every single issue. Jonathon and his team were extremely friendly, professional, and clearly very knowledgeable.

If you need help with your motorhome or caravan and want excellent service and a job done properly, don’t bother calling anyone else — just call Jonathon. Absolutely outstanding. We completely trust him and will continue to use him going forward.

Katie and John
Chelmsford

26 January 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Wow. What a beautiful narrative! Thank you so so much, We really appreciate the personal engagement that we have with customers and above all else we recognise that your Motorhome is an extension of of your lifestyle. This was truly the case with you and your Van. We loved working on her and bringing her back back to life in those areas that had become a little tired with age. I’m so pleased that you will continue using her to her full potential and more than anything else you celebrate the life that you have in the motorhome away from the bricks and mortar that we have talked about so often. Long may it continue! And thank you again for such a wonderful review. It truly is appreciated.

Rated 5 out of 5 stars

Excellent service

Jonathan installed the Outsmart the Thief system on our campervan which was no mean feat as he had to firstly uninstall three previous systems. It was a challenge but he was very thorough and got the job done all the while being very polite and helpful explaining everything to us oldies! Would definitely recommend and will not hesitate to go to him again, A*.

6 March 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Thank you Lesley for your kind review. It was (as you know) a lengthy process trying to get to all the wires but we got there in the end! I think I dreamt in wiring diagrams that night! Thank you for your patience and understanding too…and I look forward to supporting you with the future additions you have planned. See you soon for those - I don’t think they’ll be such an ordeal (famous last words!!) 😄

Rated 5 out of 5 stars

MACSUK exceptional work

MACSUK are the place to go for Motorhomes, just had a Lithium battery installion and Solar boost plus other electrical works. Jonathan certainly knows his stuff and the quality of the work is exceptional. Highly recommended, be going back soon for a Starlink installation 👍👍

22 February 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Thank you so much for providing such a positive review of the works were carried out on your motorhome. It was a really kind layout to work with And certainly that roof space was like a football field! We really enjoyed taking your van to the next level and trust that you will have many happy adventures in the future. We look forward to hearing all about them! See you soon for the next phase of works

Rated 5 out of 5 stars

Very satisfied

Jonathan installed additional three function high level rear lights, side marker lights connected to indicator function and 400W solar panels and controller. All work completed to a high standard at a very competitive price.

21 January 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Thank you, John for taking the time to give us such a positive review. I’m glad that you were satisfied with the work that we carried out and the price that was charged. I could only apologise that I wasn’t there on the day to handover the motorhome to you following my unfortunate medical emergency! I look forward to hearing of your future travels in the motorhome and hope that we can serve you in the future when you require. Best wishes, Jonathan.

Rated 5 out of 5 stars

Thorough, helpful, well priced

Jonathan was immensely helpful in regard to our Campervan water system. He was thorough, and kept us informed.
Will definitely be using Jonathan again.

20 January 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Thank you, Peter, for your review. I’m so pleased that we are able to resolve your water issues and the rather interesting challenges associated with the water system in your van. Hopefully you can relax and use it without any fear of having to deal with dripping taps or leaking sinks in the future! I appreciate that we didn’t exactly carry out a huge amount of work on your van but macsuk is always willing to carry out the work that matters and in this case no job was too small. Wishing you the very best in your Motorhome adventures.

Rated 5 out of 5 stars

Revival of flooded Motorhome.

Johnathan used his skill, knowledge and experience to renovate our motorhome which had suffered a serious water leak resulting in new insulation and ceiling. His work is meticulous paying attention to each stage of installation.
I highly recommend his company.

3 February 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

David is always a pleasure to see you at the unit and although on this occasion it was in rather unfortunate circumstances with the water ingress in your van. I’m glad that we were able to return your baby in a condition that as you said, was better than it was in when you bought it! Hoping you can now take her back out on the road and enjoy her to the full… I look forward to seeing you again and keeping her in tiptop condition for your travels. Best wishes to you both Jonathan.

Rated 5 out of 5 stars

Jonathan at motorhome and caravan…

Jonathan at motorhome and caravan services along with Steve are absolutely amazing. They have carried out all our work on our camper van Valerie from nothing inside to now fully completed and 100% safe to start our new adventures. James I want to say a big Thankyou for all your hard work.
Best wishes James and Elizabeth walker
Frating essex

6 February 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

You guys are amazing! We love working on your van! To have such enthusiastic owners come across our path is always a joy and it is our pleasure to see your beautiful love love bus be transformed into the Van of your dreams. Thank you for trusting us with your passion wagon and we look forward to seeing your smiley faces in the future! Many thanks for your review. Jonathan.

Rated 5 out of 5 stars

Jonathon and the team provide a clear explanation of the work to be completed and options.

Jonathon and the team, provided a knowledgeable and great service - installing the Glide-rite rear air suspension system, plus a few other upgrades on the Motorhome. Including full service, MOT and hab check (which revealed a roof vent that required re-sealing) which was addressed before picking up the Motorhome.

30 January 2026
Unprompted review
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Reply from Motorhome and Caravan Services (UK) Ltd

Thank you for taking the time to review Motorhome and Caravan services UK Doug. Put the glide right system to your van was a joy and I’m so pleased that you are happy with the results. Hopefully the decision to deal with the preventative measures will prove invaluable in the future. We are always here to support you in your ongoing maintenance and Travelling style. We look forward to hearing of your adventures and offering our services to you in the future. Thank you again. Jonathan.

Rated 5 out of 5 stars

Excellent Quality Service

Excellent quality service from Jonathan and the team. Great to finally find a professional one stop shop for our Burstner motorhome requirements.
Service, MOT, Habitation check, and upgrades carried out, plus decals replaced and bodywork repair, all carried out to excellent professional standards.
After collecting our motorhome from all the completed work I happened to mention a possible additional problem with water distribution from the roof /Thule awning. Jonathan duly advised that he had a solution and the part to resolve without a revisit and took the time to source a seal and fit while we waited!
Where else would you find this superb customer service.
I fully recommended MACSUK for all your motorhome requirements.

21 January 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Glen, it is a privilege to welcome you to the unit to work on your lovely Van. I’m glad that we were able to go above and beyond for you on this occasion and meet your expectations in terms of both the upgrades and the maintenance that we offered. We are proud to be a one stop shop for all your Motorhome needs and certainly can count you amongst one of our regulars when it comes to maintaining and servicing your motorhome. Thank you for taking the time to give us such a positive review and we look forward to seeing you again in the future. Jonathan.

Rated 5 out of 5 stars

Once again great service

I have been using MACSUK for nearly four years and have consistently found Johnathan to be extremely thorough when carrying out maintenance or upgrades. He also provides excellent advice on the most suitable types and makes of hardware when upgrading. Whenever I leave my van with him, I look forward to getting it back with complete confidence that all work has been completed to a very high standard.

I would also like to add that on the rare occasions I’ve had an issue and left Johnathan a message, he has always called me back—often even video calling to talk through what the issue might be. This level of support is priceless and has helped me on several occasions.

28 January 2026
Unprompted review
Motorhome and Caravan Services (UK) Ltd logo

Reply from Motorhome and Caravan Services (UK) Ltd

Joe. You were one of my first ever customers and I have always valued the opportunity to serve you and your Motorhome needs. Thank you for your loyalty and for your commitment to MACSUK. I appreciate the unwavering dedication that you have to our company and to the service that we provide. We will always go above and beyond to support you and to reflect our commitment to you. Thank you for sharing your ongoing Motorhome journey with us and you know that we will always be on hand to support you whatever your needs are. We really appreciate you and your family. Very best wishes. Jonathan.

Rated 5 out of 5 stars

I was recommended by a previous…

I was recommended by a previous customer of MACSUK to install a full off grid installation. What can I say it’s been superb, Jonathan has explained everything in layman’s terms to an ageing dinosaur and I’ve taken everything on board. It’s been a fantastic experience, and l have no hesitation in recommending MACSUK to anyone

11 January 2026
Unprompted review
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Reply from Motorhome and Caravan Services (UK) Ltd

John. You have taken your van from basic to epic! By trusting us with that transformation we have been proud to see you take your van from a travel vehicle to a fully off grid capable unit with all the bells and whistles to boot. I know that we have still some steps to go to deliver the ultimate in power saving equipment and we look forward very much to welcome you back at the unit in the next few months before your next trip abroad. Thank you for trusting us with your Van. As with every other customer we really appreciatw your willingness to engage with us so that we can deliver to you your van that meets your every need. See you soon and you know that we are only a phone call away if you ever need us. Best wishes and thanks again. Jonathan.

Rated 5 out of 5 stars

Quality of work and installation was…

Quality of work and installation was excellent. Jonathan explained everything in detail and you can see he takes great pride in his work. He is an also a very nice chap to deal with.

Rory

9 January 2026
Unprompted review
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Reply from Motorhome and Caravan Services (UK) Ltd

Thank you Rory for such a personally supportive review. You know from your experience with us that we just love working on Motorhomes and seeing people happy with the results. It’s a two-way process where working with customers such as yourself gives us the opportunity to take pride in our work and to share your Moho experience and travelling style to a point where we learn as much as you gain. Thank you for taking the time to present such a simple but impactive review. Many thanks and safe travels. Jonathan.

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