Mac Replacement Keys Reviews 469

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and excellent service, noting that orders arrive promptly and the support team is very responsive. Many people are happy with the quality of the replacement keys, finding them to be a perfect match for their original parts and easy to install. However, some customers also noted issues with the product itself, mentioning that a few keys didn't fit correctly or arrived with minor defects. There were also occasional reports of delivery delays or receiving the wrong key, though the company often resolved these issues by sending replacements quickly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good quality,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Order

People report positive experiences with their orders. Customers found the ordering process quick and easy,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the product's quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a replacement A key for my macbook air 2024 and it was initially delayed by royal mail. I reached out to macreplacementkeys and they issued a second key for free and refunded the shippin... See more

Rated 5 out of 5 stars

I found Mac replacement keys via a google search. The communication was outstanding.I emailed and asked a question prior to the order they responded immediately. I then received the key the next days,... See more

Rated 5 out of 5 stars

What can I say other than brilliant! Arrived quickly and I followed their online video instructions to replace my MacBook Pro command key (“,) I would strongly recommend this company for replac... See more

Rated 5 out of 5 stars

I broke a single up arrow keyboard button from my MacBook Pro M1. I visited few local repair shops who all quoted me £250+ to replace entire keyboard. I ordered the single required key from MRK, it... See more


Company details

  1. Computer Repair Service

Written by the company

Mac Replacement Keys provides replacement keycaps and clips for Apple MacBooks, MacBook Airs, MacBook Pros as well as other Apple keyboards.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to update my review

I want to update my review. The product did not arrive, and for this reason, I expressed my disappointment. However, I must say that the guyys has been truly professional and kind. Despite it not being their responsibility but rather that of the postal service, they have resent the product to me free of charge. Thank you very much.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

best quality mac keys

This is the best website to buy mac replacement keys. These guys ship worldwide and I have ordered a key to India and these guys have really delivered but the packing must be more precise and should be strong thats what i suggest to these guys. thanks a lot and this is Pavan from India.

25 September 2023
Rated 5 out of 5 stars

I had broken my work keyboard's key and…

I had broken my work keyboard's key and found macreplacementkeys on the internet. Unfortunately, I didn't order with a tracking number and my item got lost in the shipment process. Thankfully, they offered a new replacement with a tracking number to help me out without any payment!

I looked at their testimonials and knew they had good customer service but didn't know that they were this serious! Such a great customer experience. I'd suggest anyone who is doubting to work with them to see the service they provide.

I am more than satisfied with my purchase.

18 September 2023
Rated 3 out of 5 stars

missing removal tool

I've ordered two keys and a removal tool. The keys were what I've ordered. But the removal tool wasn't included in the package. And since I had to pay an additional 10€ customs fee it made no sense to try to get the cheap tool I've already payed for. So I've used a guitar pick instead.

25 September 2023
Mac Replacement Keys logo

Reply from Mac Replacement Keys

Hello,

Thank you for your order.

Sorry to see the key remover tool was missed in your order. Please get in touch so we can resolve this for you.

Kind regards,
Thomas

Rated 5 out of 5 stars

Super fast, even for overseas customers.

Our pet's mission in life is to destroy my keyboard. I try to outsmart her, but I am a very frequent customer at Mac Replacement Keys! The service is outstanding and fast, even for overseas customers, and unlike some places, their website helps you select the specific keys for your specific model and year of issue for your Mac. We're grateful for this excellent company and hope they stay in business, although we can't help hoping we won't continue to be frequent customers. :) Don't worry, Mac Replacement Keys. She's smart and determined. Sigh.

18 September 2023
Rated 5 out of 5 stars

Ordered replacement macbook pro keys

Ordered replacement macbook pro keys - items were delivered quickly (less than 5 working days), the order items were very good quality.

I had a few questions on how to fit the items and they were happy to send me links to the videos which were very informative.

Would recommend and will use again in the future.

19 September 2023
Rated 5 out of 5 stars

Excellent Service

Excellent Service!

One of the arrow keys on my mac was stiff and I damaged the clasp trying to fix it - I also lost the tiny silicone cap under the key with all my cleaning. Mac Replacement Keys were fantastic. I emailed them and told them about my problem and they very kindly put in the little silicone cap with my order. I'm intending to sell my laptop and this will have saved me a TON of money. I'm absolutely delighted that the key is working again - who knew that one would use the down arrow so often. Thanks again mac replacement keys! 10/10

21 September 2023
Unprompted review
Rated 5 out of 5 stars

I was quoted over 600 pounds by the Mac…

I was quoted over 600 pounds by the Mac store to replace my keyboard on my macbook pro. All I needed was one replacement shift key. Luckily I found this website and got the job done for about 10 pounds all in.

31 August 2023
Rated 5 out of 5 stars

Perfect company

Fast delivery, as advertised. Keys don’t come with the little support bars but when I contacted them they sent me one out because they had some laying around. And then when that one got lost in the post they happily sent me another. If that’s not service I don’t know what is. Thanks, highly recommended!!

26 July 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look