MacKinnon Watches Reviews 

861
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the timepieces and the stunning, unique tartan bands that make wonderful gifts. Shoppers often mention that the team is extremely helpful, making the custom ordering process smooth and straightforward. Buyers are deeply impressed by the exquisite packaging and the beautiful attention to detail in every single order. Though some customers experienced delivery delays due to international shipping or postal service issues. A few buyers also noted that the watch bands or faces occasionally felt a bit large or required adjustments for a proper fit.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design and high-quality craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautifully... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting surprisingly fast shipping... See more

Order

Consumers find order to be positive, highlighting how easy the website is to navigate and how simple it is to... See more

Customer service

People report positive experiences with customer service, noting that the team is super friendly, quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw McKinnon's ad on Facebook.normally a bit sceptical about FB ads.Hey ho, I'm a Paisley Buddie. So went for it. I am a small time watch collector. £4 figure to 10 bob Swatches. This watch (Maxwell... See more

Rated 5 out of 5 stars

I made a mistake when I ordered the wrong size but was absolutely no problem contacted MacKinnon Watches and they sorted it for me in jig time! The watch has arrived and to use the vernacular it's bra... See more

Rated 5 out of 5 stars

Beautiful watch delivered within their time frame. Embossed strap and back of dial are just perfect. Makes the watch s fabulous birthday gift for 90 year old Scot living in America. Absolutely reco... See more

Rated 5 out of 5 stars

Such a fabulous company with exemplary customer service. I ordered a custom tartan (Lockhart-Douglas) Apple Watch band for my wife. This tartan was not readily available but they were able to access... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Manufacturer

Written by the company

From the heart of the Highlands, we bring to you MacKinnon Watches. Our heritage and clan surname inspired the design of these watches and allows us to bring to the world a timepiece enriched in hundreds of years of Scottish history.


Contact info

4.9

Excellent

TrustScore 5 out of 5

861 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(861)

201 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great watch

Great watch. Would order an other one

Shipping to Canada took a long time. But it was worth the wait

22 December 2025
Rated 5 out of 5 stars

Hi got my husband a beautiful 10th year…

Hi got my husband a beautiful 10th year wedding anniversary watch special made,it arrived and he was delighted with it especially as it was the same kilt material he wore on our wedding day and loved the inscription on it highly recommend them again kind regards Jan xx

22 December 2025
Rated 5 out of 5 stars

McMillan Clan Apple Watch Band

Just received my McMillan Clan Apple Watch band. I asked for it for Christmas and I could not be happier with it! Proud to wear my tartan everyday to remind me of my heritage. Both my father and I had kilts of this tartan at one point. Me for Highland Dance and he for playing snare drum in a pipe band. My husband couldn't have chosen a more meaningful gift! Beautifully made and quick shipping even with customs to the USA. Thank you to the MacKinnon Clan.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful watch and very good customer service

I ordered a custom tartan watch for my new husband as a Christmas present. I ordered in mid-November and had concerns about it being delivered in time for Christmas as I had not had any updates after 5 weeks.
I emailed customer services who replied very quickly and kept me updated on when my order was being dispatched. It was finally dispatched on Monday 22nd with guaranteed next day delivery ensuring it arrived in time for Christmas. My husband loves his watch.

22 December 2025
Rated 5 out of 5 stars

A great time piece

Received my MacKinnon Skye Emerald Gold watch as a Christmas gift. A great watch and a very nice leather band. Like the large watch size. Proudly wearing on Scotland Time. and Matt Y’all are looking great in your kilt

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I ordered two watches from MacKinnon. I had a couple of questions that were answered promptly. I received my watches quickly after being handmade. They are exactly as advertised. I had a nice engraving on the back of the watches and the leather embossed with my surname. I’m very happy with the quality of the watches.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a fabulous company with exemplary…

Such a fabulous company with exemplary customer service. I ordered a custom tartan (Lockhart-Douglas) Apple Watch band for my wife. This tartan was not readily available but they were able to access the pattern and made my wife a beautiful custom made watchband. She was overjoyed and feels as if she is wearing a piece of her heritage on her wrist. Ces, who was my customer support representative was amazing. She communicated with me every step of the way and was able to have the perfect gift for my wife created. Now my wife wants a Shaw band to represent her mother’s side of the family!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Tartan watchband

I received a Dress Gordon watchband for my smartwatch for Christmas and I absolutely love it!! The craftsmanship is beautiful! I’ll be back for more!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful luxury made by hand

My shipment was to the US and over the Thanksgiving and Christmas period and exactly 5 weeks it made it on time and beautifully wrapped with an info page inside.
My friend loves her watch band!
It is beautifully made and has a luxurious and personal feel with the tartan of her family name. A really wonderful gift and worth every penny.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Stunning gift!

I just opened my beautiful watch on Christmas morning. It is stunning! So well made and beautifully presented.
I will cherish it always!

25 December 2025
Unprompted review

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