Machine Fitness® Reviews 212

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

One of the worst returns experiences I’ve ever had. Took well over a month of repeated chasing to get my money back. Two stars as clothing is typically of decent quality but unless you are confide... See more

Company replied

Rated 3 out of 5 stars

Quality of the product for the price is exceptional and well fitting, I have purchased several items. As with many prior reviews exchanging the product can be a little troublesome but once you know yo... See more

Rated 5 out of 5 stars

I've used machine fitness for years and never had an issue with quality or price. Brilliant contender for the larger companies though still competitive pricing and good quality gear. I remember years... See more

Rated 1 out of 5 stars

Order was of poor quality and didn't fit well. Sent back order, which wasn't refunded but they gave me a gift voucher to use. Nothing good came up in stock, so decided to use it recently on one of the... See more

Company replied

Company details

  1. Activewear Store
  2. Clothing Store

Written by the company

Machine Fitness create performance led activewear. We are committed to creating technically innovative products, designed with a focus on versatility and durability. Built for the modern athlete. Each piece is developed to be functional for all types of training, indoor and outdoor.


Contact info

2.8

Average

TrustScore 3 out of 5

212 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Size Medium fit well

Size Medium fit well (5'7", 165lb, 40-41" chest) - if I grow I'd need size large. Soft material has good drape. No Canada customs taxes charged by via mail.

9 May 2021
Machine Fitness® logo

Reply from Machine Fitness®

Hi Ron. Thanks for taking the time to review us here on! Happy to hear that you were satisfied with the quality of the shirt :) Have a lovely day!

Rated 5 out of 5 stars

Excellent, a reference for other brands

Experience with the brand during the past three years with 3 different orders has been just great. Fast shipment, quality products, great designs and unique pieces that are worth the value.

Never had any issue with shipments, living in a remote area in the Balearic Islands is something I was afraid of but it was fast and smooth.

The customer service team has been super nice as well answering every question and doubt in just a day from me sending it.

Overall great store!

17 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing…

My boyfriend has worn machine fitness for years and loves them, but I never even thought of them for women’s clothing - until he bought me a pair of their leggings. I can honestly say they’re the most comfortable leggings I’ve ever worn in the gym since I started 4 years ago. They also have a phone pocket which is amazing! So soft, no digging in the wrong places and soo comfortable to squat, with no underwear in sight! Please add some more women’s clothes to your collection!! Only thing I would suggest is to size up, I’m a size 12 and wear a large, the medium did fit but squashed the peach!

15 April 2021
Unprompted review
Rated 1 out of 5 stars

Never got the package delivered

Never got the package delivered. It was returned by the post service to MF and received by MF as per Royal Mail tracking system.

MF never replied any of my emails and the order was 83 GBP.
UPDATE: I understand the address may have been incomplete, but the complete lack of response from MF on how to solve the issue is what is disappointing. And up to this day no solution. Even if I have to pay the new shipment. For an address where many other clothing brands deliver without any issues by the way

22 March 2021
Machine Fitness® logo

Reply from Machine Fitness®

Update : Customer has not followed up and got in touch with us as of 19/4/21

Hi Carlos

Hope you are well.

Our team has investigated this review and the tracking shows you provided an incorrect/incomplete address at the time of order, which is why the order was not received and returned back to us. Unfortunately, we cannot be responsible for items not received due to the customer providing incorrect details at the time of ordering.

If you could please contact us with your order number. A reference to this review via contactus@machine-fitness.com and we will get this resolved for you.

Kind Regards
Customer Service Team
Machine Fitness

Rated 5 out of 5 stars

Ordered multiple times from Machine…

Ordered multiple times from Machine Fitness over the years, only leaving this review after seeing some negative reviews which in my opinion are unjustified as I must have ordered more than 15 items over the years and have not had an issue once. I'm based in the UK so if you're looking to buy and you're based in the UK I wouldn't have any concerns. Always top service from the company!

7 March 2021
Unprompted review
Rated 1 out of 5 stars
Machine Fitness® logo

Reply from Machine Fitness®

Hi Zeeshan

Hope you are well, We are disappointed to see you have left a review. We received your email on 24/2/21 with your inquiry. Our team responded to you within 10 minutes with all the details for your tracking.

"Your order should be with you very soon, it has been passed over to our international partners and currently going through customs and sorting. " Unfortunately there are delays due to customs procedures put in place with covid-19 causing delays which are out of our control.

If you have still have issues with your order, please reach out to us via contactus@machine-fitness.com prior to leaving a negative review so we are still aware and can resolve it for you.

In the meantime, we would appreciate it if you deleted the review, while we resolve this for you in a prompt manner as we have been previously with you via email.

Kind Regards
Customer Service Team
Machine Fitness
www.machine-fitness.com
Instagram - @machinefitness
Twitter - @machinefitness
Facebook - @machinefitness

Rated 4 out of 5 stars

Leggings were fab quality

Leggings were fab quality, feel nice and are a lovely shape, legs are a little narrow, but I always find this, manufacturers assume people (ladies) have skinny legs..True to size, would buy again

12 February 2021
Rated 3 out of 5 stars

Good and bad

Clothing always good quality, but size is mostly out of stock, which is a disappointment. Always prompt delivery.Sent an email asking when an item would be restocked, to be told it was an end of line product. Informed they would check shelves in warehouse to double check and would get back never did.

11 February 2021
Rated 2 out of 5 stars

I posted you a returned item awhile …

I posted you a returned item awhile ago and still no one has come back to me regarding a refund.
I have provided a proof return signature and tracking. I found your customer service operation pretty poor.
I will let you know regarding the quality of the clothes once I used it.

5 February 2021
Machine Fitness® logo

Reply from Machine Fitness®

Hi EA

Thanks for your review and I am disappointed to hear you have had a problem with your return. If you could please contact us at contactus@machine-fitness.com with your order number, tracking for return, and the items that were returned and we can investigate this for you.

Have a great weekend
Kind Regards
Customer Retention Team
Machine Fitness

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