Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Company replied
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See what reviewers are saying
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
Company replied
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... See more
Company replied
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... See more
Company replied
Company details
About Macfarlane Packaging
Written by the company
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contact info
Whitehall Avenue, MK10 0BU, Milton Keynes, United Kingdom
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good packaging material
Good packaging material. I only made a small order which was delivered quickly though I did the shipping costs was a bit high but otherwise all good.
23 July 2024
Reply from Macfarlane Packaging
Hi Gino,
Thanks for leaving us a 5-star review. We really appreciate it!
It's great to hear you think our packaging products are good and that delivery was speeding. We'll share your feedback about shipping costs with our logistics team.
Don't hesitate to use Macfarlane Packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Trevor,
Thanks so much for leaving us a 5-star review! We really appreciate it.
We're glad you think our website is easy to use and our product information is very good.
Don't hesitate to think of Macfarlane when you need packaging supplies in the future.
Best wishes,
The Macfarlane Packaging Team
Everything that was ordered was sent as…
Everything that was ordered was sent as per instruction and on time the next working day
18 July 2024
Reply from Macfarlane Packaging
Hi Nigel,
Thanks for leaving us a 5-star review, we really appreciate it.
We're glad to hear you thought our delivery service was speedy and your order was complete.
Don't hesitate to think of Macfarlane Packaging when you need packaging supplies in the future.
Best wishes,
The Macfarlane Packaging Team
fast delivery
16 July 2024
Reply from Macfarlane Packaging
Dear Paul!
Thanks for the five star review! Much appreciated.
Many thanks,
The Macfarlane Packaging Team
Macfarlane has been an excellent…
Macfarlane has been an excellent supplier for us. I recently contacted Customer Service, and Samantha responded swiftly, resolving my issue within minutes. She even offered me a better discount. I’m very pleased with both the service and the quality of the products.
19 July 2024
Unprompted review
Reply from Macfarlane Packaging
Dear Agita,
Many thanks for taking the time to leave us a review, we're glad to here that you've had a great experience with our team.
We look forward to working with you again in the future!
Many thanks,
The Macfarlane Packaging Team
I just wanted to give a big thank you…
I just wanted to give a big thank you to the team at Macfarlane Packaging for getting an important shipment out to us next day, with only half an hour of the working day left.
We are a charity that needed to deliver laptops to a local community event, to enable people on a low income get access to the internet.
After speaking to Kayleigh, she somehow managed to get it to the very next day, despite it being 4:30pm!
Absolutely outstanding service, a business is only as good as it's people, and Kayleigh is one of the best out there, thank you!
29 June 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Chris,
Thanks for leaving us a 5-star review. We really appreciate you taking the time to write it!
It's fantastic to hear how responsive our customer care team was in arranging your important shipment. We have passed your feedback on to Kayleigh and wholeheartedly agree that our people are critical to our business!
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Reliable
Reliable, but communication could be improved.
We've been ordering from MacFarlane Packaging for a few years now. The only thing that needs improving from our perspective is that when items are out of stock and there's going to be a delay in dispatch - let the customer know.
Apart from that - all good!
9 July 2024
Reply from Macfarlane Packaging
Hi Louise,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great to hear you think our service is good.
We have passed your feedback about notifications on to our customer care team, so they can improve future communication about stock and delays.
Don't hesitate to consider Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Quick service good prices on product
Quick service good prices on product. Postage expensive.
5 July 2024
Reply from Macfarlane Packaging
Hi Dickon,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great that you think we provide quick services and competitive product prices. We'll share your feedback about postage costs with our logistics and warehousing team for consideration.
Best wishes,
The Macfarlane Packaging Team
I have not bought directly but I use an…
I have not bought directly but I use an online company on a regular basis - for years. I would not hesitate to recommend this company to you. Best sturdy boxes every time. I have been impressed at the quality of their products and felt I should add a review. I have put the date Friday, 5th July as no other choice (which is fine),
5 July 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Patricia,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think our cardboard boxes are good quality and that you'd recommend Macfarlane Packaging to others.
Don't hesitate to think of Macfarlane when you next need packaging.
Best wishes,
The Macfarlane Packaging Team
Excellent service
Excellent service from Samantha O'Sullivan, very fast response time.
8 July 2024
Unprompted review
Reply from Macfarlane Packaging
Hi VL,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's great to hear you think our service is excellent and speedy. Your feedback will be passed on to Samantha.
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
MacFarlane is a great company to deal…
MacFarlane is a great company to deal with. Always efficient, reliable & friendly, especially their customer service person, Samantha, who is always ready to help with any queries. I would highly recommend doing business here.
3 July 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Fiona,
Thanks for leaving us a 5-star review. We really appreciate it!
It's great to hear that you think our service is efficient, reliable and friendly.
Don't hesitate to think of Macfarlane in the future when you need packaging again.
Best wishes,
The Macfarlane Packaging Team
Great price & fast delivery
27 June 2024
Reply from Macfarlane Packaging
Hi John,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think our prices are great and our delivery is rapid.
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Delivery
Delivery was damaged and not complete. Need a different carrier to prevent in future.
25 June 2024
Reply from Macfarlane Packaging
Hi Ray,
Thanks for taking the time to leave us a review. We really appreciate it.
We’re sorry to hear that you had a poor experience with our courier. We understand that our customer services team has contacted you to discuss this and apologise.
Your feedback will be shared with our courier partner to help improve deliveries in the future.
Don’t hesitate to consider Macfarlane for packaging in the future and give us another shot.
Best wishes,
The Macfarlane Packaging Team
Great quality boxes that look good too.
25 June 2024
Reply from Macfarlane Packaging
Hi Steve,
Thanks for taking the time to leave us a review. We really appreciate it.
It's fantastic to hear you think our cardboard boxes are good quality and have aesthetic appeal!
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Fantastic serrvice
Fantastic serrvice and always very clear in communication if there's any issues
26 June 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Colm,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great to hear you think our service is fantastic and communication is clear.
Don't hesitate to consider Macfarlane when you need packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Responded immediately to a 'picking'…
Responded immediately to a 'picking' mistake with a personal phone call. A sincere apology was made and discount offered. Very courteous member of staff (Gabrielle), which has been my experience with all staff.
21 June 2024
Reply from Macfarlane Packaging
Hi Carole,
Thanks for taking the time to leave us a review. We really appreciate it.
It's fantastic to hear that Gabrielle solved this issue for you promptly and efficiently.
Don't hesitate to think of Macfarlane for your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
We've been buying from Macfarlane…
We've been buying from Macfarlane Packaging for many years, their customer service and support is beyond reproach.
20 June 2024
Reply from Macfarlane Packaging
Hi Malcolm,
Thanks for taking the time to leave us a review. We really appreciate it!
It's great to hear that you think the service our team is providing is beyond reproach. We've passed your feedback to your customer support representative, as we're sure it will make their day.
Don't hesitate to think of Macfarlane when you need any packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Theresa,
Thanks for taking the time to leave us a review. We really appreciate it!
Don't hesitate to think of Macfarlane again when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Excellent prompt service.
5 June 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Derek,
Thanks for taking the time to leave us a review. Your feedback is appreciated.
Don't hesitate to think of Macfarlane when you need packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Simply the best It's not the first time I've used…
It's not the first time I've used Macfarlane of my packaging
This time a very nice young lady on the telephone helped me guide me with the online ordering easy all done in no time
Fantastic first delivery will definitely order again
Thank you
Andrew
Stained glass gifts
20 May 2024
Reply from Macfarlane Packaging
Hi Andrew,
Many thanks for taking the time to leave us a positive review, it's always great to hear that our team, and service levels, are meeting your expectations.
We look forward to working with you again on future packaging projects.
Thanks,
Caroline
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