Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Company replied
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See what reviewers are saying
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
Company replied
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... See more
Company replied
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... See more
Company replied
Company details
About Macfarlane Packaging
Written by the company
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contact info
Whitehall Avenue, MK10 0BU, Milton Keynes, United Kingdom
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
service was top notch and speedy del
9 October 2024
Reply from Macfarlane Packaging
Hi Graham,
Thanks for leaving us a 5-star review. We really appreciate it.
It's amazing to hear you think our service top notch and that we're providing rapid delivery.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes.
The Macfarlane Packaging Team
Easy order system good prices good…
Easy order system good prices good quality cartons fast delivery.
All excellent
7 October 2024
Reply from Macfarlane Packaging
Hi Iain,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to know you think we offer quality cartons, good prices and an overall excellent experience.
Don't hesitate to choose Macfarlane for packaging in the future.
Best wishes
The Macfarlane Packaging Team
Absolutely outstanding assistance from…
Absolutely outstanding assistance from Samantha.. the customer service was exceptional and the respect and care and effort she put in to dealing with my issue was professional and superb
10 October 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Idris,
Great to hear about the level of service you received from Samantha, thanks so much for taking the time to let us know!
Best Regards,
The Macfarlane Packaging Team
Samantha is five stars
Samantha has always gone above and beyond for me. Efficient, prompt and super helpful. Always an amazing customer service experience when dealing with her.
The deliveries are super fast and price can’t be beaten.
8 October 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Esme,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear Samantha has provided exemplary service. We'll pass on your feedback.
Don't hesitate to use Macfarlane for your packaging again in the future.
Best wishes
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Thanks for taking the time to leave us a 5 star review, it's fantastic to hear that we're providing excellent service.
Many thanks,
The Macfarlane Packaging Team
Good price and delivered when expected
Good price and delivered when expected. Product performed as advertised
23 September 2024
Reply from Macfarlane Packaging
Hi Rob,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic that you think our prices are great and that your delivery was timely.
Don't hesitate to use Macfarlane for packaging in the future.
Best Wishes,
The Macfarlane Packaging Team
Glen
Excellent customer service provided by Sam. Fast, efficient and professional. Wish I could give the dispatch team the same review
24 September 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Glen,
Thanks for leaving us a 5-star review, we really appreciate it.
It's amazing that you received top-notch, professional service from our customer care team.
Don't hesitate to choose Macfarlane for your future packaging needs.
Best Wishes,
The Macfarlane Packaging Team
Samantha, customer service
Samantha, from customer service , offered an excellent service, keeping me updated regarding my order,sorting it out for me right away !
24 September 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Muhammad,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's great to hear you had an excellent customer service experience with our team.
Don't hesitate to choose Macfarlane Packaging for your packaging supply needs in the future.
Best wishes,
The Macfarlane Packaging team
Reply from Macfarlane Packaging
Hi Daniel,
Thanks for leaving us a 5-star review.
It's fantastic to hear you think we offer quick delivery and good prices.
Don't hesitate to use Macfarlane Packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Peter,
Thanks for leaving us a 5-star review, we really appreciate it!
It's fantastic to hear you think our service is great and our packaging products are good quality.
Don't hesitate to use Macfarlane again in the future.
Best Wishes,
The Macfarlane packaging Team
Reply from Macfarlane Packaging
Dear Geoff,
Thanks so much for taking the time to leave a 5 star review, it's very much appreciated.
Thanks,
The Macfarlane Packaging Team
Just what I needed
Just what I needed, these are actually being used as head guards for low over head rafters in a roof space, well made and a good size.
21 August 2024
Reply from Macfarlane Packaging
Hi Richard,
Many thanks for taking the time to leave us a five star review, it's very much appreciated.
Thanks,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Nicholas,
Many thanks for taking the time to leave a five star review, it's great to receive such amazing feedback.
Thanks,
The Macfarlane Packaging Team
quick delivery and excellent boxes.
15 August 2024
Reply from Macfarlane Packaging
Hi Brian,
Many thanks for taking the time to leave such a great review, we really appreciate you taking the time to feed back.
Thanks,
The Macfarlane Packaging Team
The best delivery from abroad I've experienced
The delivery was incredibly quick and efficient
19 August 2024
Reply from Macfarlane Packaging
Hi Thomas,
Thanks for taking the time to leave us a 5 star review, it's very much appreciated!
Thanks,
The Macfarlane Packaging Team
Samantha went over and above to help me…
Samantha went over and above to help me out today. Excellent service as always.
20 August 2024
Unprompted review
Reply from Macfarlane Packaging
Dear Sarah,
Thanks for taking the time to leave such a lovely review. We look forward to working with you again in the future.
Thanks,
The Macfarlane Packaging Team
Samantha O'Sullivan
I had recently placed an order with Macfarlane and unfortunately had to cancel but Samantha O'Sullivan from the CS team reached out and sorted it out for me right away - she was extremely helpful and lovely to deal with.
14 August 2024
Unprompted review
Reply from Macfarlane Packaging
Hi Ciara,
Thanks for taking the time to leave us a 5-star review. It's fantastic to hear that you had such a positive interaction with Samantha in our customer service team.
We hope you'll consider Macfarlane when you need packaging again in the future.
Thanks
Charlotte
Very quick and efficient service
2 August 2024
Reply from Macfarlane Packaging
Dear Fiona,
Many thanks for taking the time to leave us a five star review, it's very much appreciated!
Please don't hesitate to use Macfarlane Packaging again in the future.
Best regards,
The Macfarlane Packaging Team
ordering online is simple + order…
ordering online is simple + order arrived on time as usual. Thank you for your excellent service.
31 July 2024
Reply from Macfarlane Packaging
Hi Wendy,
Thanks for taking the time to leave us a review. We really appreciate it!
It's fantastic to hear you think our ordering process is simple, our service is excellent and our deliveries are timely.
Don't hesitate to use Macfarlane Packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Excellent service and fast delivery
31 July 2024
Reply from Macfarlane Packaging
Hi Mike,
Thanks for leaving us a 5-star review.
It's great to hear you think we provide excellent service and fast delivery.
Don't hesitate to choose Macfarlane again when you need packaging in the future.
Best wishes
The Macfarlane Packaging Team
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