Lynton Reviews 

142
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

From start to finish Lynton have been nothing but professional and helpful. I have trained through them and also purchased a machine. Emma conducted my training and was incredible. Very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

My red touch training was clear, thorough, and easy to follow. Becky took the time to answer all of our questions and demonstrate the best application techniques, making the session both informative a... See more

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Rated 5 out of 5 stars

I completed my training with Emma at Lynton, and I couldn’t recommend her highly enough. She is incredibly professional, knowledgeable, and passionate about what she does. Emma explains everythin... See more

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Rated 1 out of 5 stars

Very disappointed with both the machine and the customer service. From day one, the cooling system has never worked properly, and despite many calls, no one has provided a solution. Now, after only... See more

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Company details

  1. Medical Equipment Manufacturer

Written by the company

Award-Winning Energy-Based Technology. Trusted Globally. For more than 30 years, clinics, healthcare providers and conservation specialists have trusted Lynton for world-class aesthetic, surgical and conservation technology, backed by award-winning training and support. Born in the Physics Department at The University of Manchester, our technologies are designed to define, renew, revive and sculpt. Whether in clinic, in theatre or even preserving historic artefacts, Lynton delivers results you'll love, created by scientists you trust. Our reputation is built on a foundation of scientific research and innovation. Since our beginnings in 1994, our close connection with The University of Manchester has shaped the quality, integrity and reliability of every technology we develop. Today, that heritage has helped establish Lynton as the UK's leading manufacturer and supplier of aesthetic technology, and we are proud to be a preferred supplier on the NHS Supply Chain. Our scientific roots and results-driven technologies have earned industry recognition, NHS supplier status and multiple awards for British engineering, clinical excellence and customer support. But our commitment extends far beyond installation. Customers gain access to a dedicated support network, including a comprehensive customer portal packed with clinical guidance, marketing resources and ready-to-use social content to help maximise the success of their investment. Training is at the heart of what we do. As the only aesthetic technology supplier to deliver training co-designed with The University of Manchester, we provide education that combines academic rigour with real-world clinical expertise. Our clinical training team brings together extensive industry experience, advanced qualifications, published research, lecturing backgrounds and countless hours of hands-on practice, giving you the confidence to deliver treatments safely and effectively. At Lynton, everything we do is powered by passionate people. We're committed to making your journey with us feel straightforward, intuitive and fully supported from day one. From start-up clinics taking their first steps to established practices looking to grow, we've helped hundreds of businesses succeed and we're excited to support many more in the years ahead.


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4.4

Excellent

TrustScore 4.5 out of 5

142 reviews

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4.4

All reviews

(142)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent equipment and supportive

Excellent equipment and supportive, knowledgeable staff. Great aftercare support and education

1 November 2023
Unprompted review
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Reply from Lynton

Thank you so much for your kind words, Robert, we really appreciate you taking the time to write this review. We are absolutely delighted to know that you are happy with your Lynton journey and your comments will be passed to the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

OUTSTANDING

Lynton, without a single doubt, are the absolute leaders in their field. I cannot rate this company high enough! The knowledge of ALL the staff involved is exceptional and the level of customer service is faultless. I will be a Lynton customer forever and I urge anyone who’s thinking of getting into the business, or is thinking about treatments they offer, to get in touch with Lynton. You will be in the most professional and hands!

1 November 2023
Unprompted review
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Reply from Lynton

Thank you so much for your incredible feedback, Zara, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our award winning customer service to you and your comments will be passed across to the team. Here's to many more years of working together and thank you for your ongoing support!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Highly recommend Lynton

Highly recommend Lynton, I had the pleasure of working with Dr Sam Hills, who trained me in Deka SmarXide Laser. Sam is exceptional, supportive and knowledgeable. She also went out of her way to support me with integrating my new device into my business/marketing and revenue generation. I can’t thank her enough! I am very grateful to her and the rest of the team.

18 September 2023
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Sarah, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Dr Sam and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Outstanding Customer Support

I recently had the pleasure of working with Lynton Company, and I can't express enough how delighted I am with their services. From the moment we decided to invest in the Focus Dual HiFU radiofrequency microneedling equipment, Lynton Company has been a true partner in every sense.

First and foremost, their commitment to customer service is exceptional. Their team went above and beyond to ensure that I received all the information needed about the product, its benefits, and its operation. They patiently answered all my questions and provided guidance at every step, making me feel confident in my purchase.
Not only did they help clinic acquire the equipment, but they also played a crucial role in organizing our VIP event. Their expertise and support were invaluable in making the event a resounding success.

Overall, I can't recommend Lynton Company enough. Their commitment to customer satisfaction, their flexibility in payment options, and their dedication to helping me succeed ,made all experience truly outstanding. I look forward to more successful collaborations with them in the future. Thank you, Jamie @ Lynton Company, for the amazing support!

Warm regards,
Elena
Irresistible Skin Clinic

26 October 2023
Unprompted review
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Reply from Lynton

Thank you so much for your incredible feedback, Elena, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Jamie and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Incredible experience with Lynton…

Incredible experience with Lynton Lasers from the moment of initial contact to months after receiving our machine. I can’t thank them enough. As a director of an Aesthetics Clinic, I was debating whether to get the Focus Dual as many of our patients were asking for a non-surgical lift and we could tell it would fit in well with our clinic. However we had just recently purchased a laser hair removal machine so wasn’t sure whether to get this so soon after. I spoke to Jamie who till this date has been incredibly helpful. He came out to the clinic and bought the machine with him for me to try it on myself! I was sold from the minute I saw the machine and tried the treatment. No pain, no downtime and the before and afters looked amazing. We decided to purchase the machine outright even though there were great payment plans available. I signed up to Lyntons business coaching which was so good and it helped me set up a marketing campaign for the launch! We had an amazing launch due to all the sneak peeks, and waiting list I created through the help of lyntons amazing marketing portal. We had a soft zoom launch with material provided by Lynton and then in clinic launch weekend, we are so proud and happy to say we paid off the machine in one month and have continued to make a huge profit in less than 4 months! Our patients absolutely adore the treatments, especially HIFU and we have some great before & afters. They love the no downtime and no pain aspect but instant results! The team from Lynton have been so supported not just before the sale as I have experienced with candela but during and even now months later. I have had follow up calls to see how we’re doing and if we ever have a question they are so easy to contact! Jamie has also been great in following up weeks and months down the line. I am very pleased and will continue to use Lynton for our next machine purchases! Thank you to the whole team.
Escape Aesthetics

19 October 2023
Unprompted review
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Reply from Lynton

Thank you so much for your incredible feedback, Escape Aesthetics and we really appreciate you taking the time to write this. We are delighted that we are able to evidence our unrivalled support to you and your comment will be passed back to Jamie and the team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Outstanding Customer Service, Excellent Laser & IPL

I recently had the pleasure of experiencing the exceptional service provided by Michael, our dedicated account manager at this amazing laser company. From the moment we reached out to inquire about their products, Michael went above and beyond to assist us in finding the perfect laser solution for our needs.

The lasers themselves are nothing short of extraordinary. The results we have achieved using these lasers are truly unparalleled. The precision and effectiveness of these machines are simply outstanding. Our clients have been amazed by the remarkable outcomes, and we have seen a significant boost in customer satisfaction and loyalty as a result.

What really sets this company apart is their outstanding customer service. Michael was attentive, knowledgeable, and always available to answer any questions or concerns we had. His expertise in the field of lasers was evident, and he took the time to understand our specific requirements in order to provide tailored solutions that perfectly met our needs.

Throughout the entire sales process, Michael guided us with professionalism and patience. He took the time to explain all the features and benefits of each laser model, ensuring we made an informed decision. His recommendations were spot-on, and we couldn't be happier with our purchase.

Furthermore, the after-sales support provided by Michael and the team was second to none. They made sure we were fully trained in operating the lasers and even offered ongoing assistance whenever we needed it. This level of dedication and commitment to customer satisfaction is truly commendable.

In conclusion, I cannot recommend this laser company enough. The lasers themselves are of the highest quality, delivering unparalleled results. The customer service provided by Michael was outstanding, ensuring a smooth and personalized sales experience. If you are in need of top-notch lasers and exceptional customer service, look no further. This company and Michael as our account manager have exceeded all expectations. They have earned every bit of this five-star review.

25 September 2023
Unprompted review
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Reply from Lynton

Thank you for your fantastic feedback Roxy, and we love working with you! We appreciate your continued support and are delighted that your experience has been such a positive one. Your comments have been passed across to Michael and the team and we hope you are with us for many years to come. Best Wishes from the all of the Lynton Team

Rated 5 out of 5 stars

Exceptional Service!

We have worked with Lynton Lasers for over 16 years now and have 3 Lynton machines - the Lumina laser, the Promax Lipo and the Focus Dual. The training we have received over the years has been exceptional but Lynton's service doesn't stop there; the sales, marketing and technical support teams are always on hand to support you with any queries that you may have.

The delivery of products is always quick. We have been nothing but happy with the service we have received from Lynton from day one!

9 June 2023
Unprompted review
Lynton logo

Reply from Lynton

Thank you for your fantastic feedback, Elaine and we love working with you! It is so lovely to have seen you grow over the years to the incredible clinic that you have today and I hope that we remain your preferred supplier for many more years to come.
Best wishes from The Lynton Team

Rated 5 out of 5 stars

Fantastic

lynton...... what can i say!!?? awesome. awesome from day one. sales team were superb and worked with us to get entry then again to upgrade as we grew the business. after sales is superb from a tech aspect with the machine and services and any fault recovery to clinical support for tricky clients or conditions you get a response from highly trained professionals the same days often within minutes.
they were unbelievable with us during covid with support, training, and assistance and just keeping us going.
cant rate them highly enough
thinking of IPL or Laser look no further

8 June 2023
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for this feedback, we really appreciate you taking the time to write this. We are so pleased that after many years with Lynton, we are still able to evidence our unrivalled support to you. Here's to many more years.
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Where do I start

Where do I start. I made a massive mistake with another company many years ago. Then i spoke with Kim at Lynton lasers, and from that day 6 years ago I haven’t looked back my business is growing and growing, with the training and support from Lynton lasers I have built a great business and any questions I have ever had the clinical team have always been there. Not only is the machine amazing and clients delighted with the results, the training is second to none and engineers that know what they are doing when it comes to time of servicing. I have always said to anyone looking at different machines please feel feee to contact me as I will happily share my experiences. I will never go anywhere else. I would highly highly recommend this company a thousand times over. Very friendly, helpful and knowledgeable staff throughout the whole company. A massive thanks to everyone at Lynton who have helped me grow my successful award winning business. Forever grateful 😇

2 June 2023
Unprompted review
Lynton logo

Reply from Lynton

Hi Becki, Thank you so much for such lovely feedback. It has been so wonderful to watch you grow over the years, and we look forward to many more years working with you .
Best wishes from The Lynton Team

Rated 5 out of 5 stars

Was first trained by Lynton laser Ltd.

Was first trained by Lynton laser Ltd.. absolutely brill day from classroom to hands on just what I needed to calm my nerves.... then bought a Luminette Q for tattoo removal..... the after sales is second to none .... from serving equipment to the ongoing clinical help first class .... ive now increased services provided by buying a Luminette advanced....if you are wanting the best Lynton Laser are No. 1

10 May 2023
Unprompted review
Lynton logo

Reply from Lynton

Thankyou so much for your lovely feedback Ray, and it is lovely working with you. I shall pass your Kind comments on.
Best wishes from the Lynton Team

Rated 1 out of 5 stars

Disappointing Luck of Service and Aftercare Support I would never Use Lynton!!!

We worked with Lynton since 2019 started training and Level 3 in beauty course to use beauty skin laser machine. They are very supportive until the machine warranty finishes then no one care about you or your business.
The Initia Diode we bought in 2019 from day 1 it had fault, we asked them to replace it with a machine that doesn't have fault, as we all know brand new machine once faulty always going to cause fault and we were right. Now we serviced the machine which basically diagnose check and the charge is unbelievably expensive £700 not a problem. But since the machine used for few days and hasn't been working since.
We called Lynton on the over 3 weeks ago for repair however they have been messing us about with excuses that parts ordered and still waiting to arrive from Spain.
Imagine you have regular clients who has been on holiday in August and in September you fully booked all your clients but you had to cancel them due to Lynton can not fix the machine they sold for over £30K and they do not have part to fix it.
We now lost all our clients and business!
We will never trust or use Lynton ever again !

7 October 2022
Unprompted review
Lynton logo

Reply from Lynton

Thank you very much for your time to bring this to our attention. We encourage you to please get in touch so we can investigate this further and obtain as much information as possible to treat this with the care and attention it deserves. At Lynton, we pride ourselves on our unrivalled reputation for quality, integrity and reliability, as we celebrate over 29 years delivering best-in-class innovation and technology prioritising customer and patient satisfaction. We look forward to hearing from you at your earliest convenience and resolving this. info@Lynton.co.uk

Rated 5 out of 5 stars

Lynton Lasers deserve their 5*s!

I have worked with Lynton for two years now and I love them! I have a Luminette-Q system and an Excelight IPL and I am very happy with both of them. Their level of support and customer service is phenomenal and your accessibility to high levels of management is impressive (I speak with the clinical director semi-regularly). If you own or run a laser clinic, I can’t recommend this company enough.

14 May 2022
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your feedback! We appreciate your continued support and I am so glad that your experience has been such a positive one. We hope you are with us for many years to come. Best Wishes from the Lynton Team.

Rated 1 out of 5 stars

Onda causes damage that is not disclosed

I purchased the Onda machine which caused two terrible, undisclosed contraindications that forced us to refer to a Plastic Surgeon.
After months of correspondence the management simply stopped replying to us.
Don’t buy it.

5 January 2022
Unprompted review
Lynton logo

Reply from Lynton

Thank you very much for your time to bring this to our attention. We encourage you to please get in touch so we can investigate this further and obtain as much information as possible to treat this with the care and attention it deserves. At Lynton, we pride ourselves on our unrivalled reputation for quality, integrity and reliability, as we celebrate over 29 years delivering best-in-class innovation and technology prioritising customer and patient satisfaction. We look forward to hearing from you at your earliest convenience and resolving this. info@Lynton.co.uk

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