Had difficulties today to make an international call, message says "your card has been suspended" Phoned up helpline...told by agent "that is because your plan runs out today 30th Sept. You need to r... See more
Company replied
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Review summary
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Connection is very poor at 330 Arrowhead Blvd Jonesboro 30236. I don't usually have signal with my apartment complex. Something has to be done or I drop your network.
Company replied
Customer support is not always available by phone - Customer support by email does NOT always resolve issues - ***** 5 Stars to enhanced high data plan for international calls - Should be av... See more
Company replied
I'll have a better review after I use the account personally.. I've had trouble in the past with limited, so I'm trying this out!!! My past experience was with the non- unlimited. Was very frustrating... See more
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Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
3.0
Average
12K reviews
Asks customers to review
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Not letting use the available credit to…
Not letting use the available credit to top up on data plan. Says insufficient balance even though there is enough balance
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the inconvenience you’ve experienced while trying to purchase a data plan using your available balance. Please share your Lyca Mobile number with us via private message, and we’ll be happy to look into the matter and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Show customer service
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We are glad you enjoyed our helpful assistance and thank you for the feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I tried to call to pay my bill.
I tried to call to pay my bill.. was on a promotion for 12.00 a month. The agent couldn’t understand me or didn’t want to help. She told me I can’t get that promotion even tho is was for 9 months. Only been on the promotion for 1 month.. I don’t know what is going on with this company. I have never heard of a promotion for 9 months and then it goes away after the first month. It would be nice if they could explain what happened but she couldn’t
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the confusion regarding your promotional plan and the disappointing experience you had with our customer service. We understand your frustration, especially when you were expecting to receive the $12 monthly promotional rate for nine months and were unable to get a clear explanation from our representative.
We’d like to review your plan details and clarify what happened. Please share your Lyca Mobile number and previous payment conformation mail via our private channel and this help us to check and assist.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
How easily I can recharge my account…
How easily I can recharge my account and dont lose my phone number.
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We're happy to hear that keeping your mobile digits active and topping up your balance is such a seamless process for you. Thank you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Dear Customer,
Thank you for your feedback! We are glad you enjoyed this great new option.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the disappointing experience you’ve had with our customer service. We understand how frustrating it can be when you don’t receive the assistance you expect, and we’re sorry we haven’t met your expectations. We value your feedback and would appreciate the opportunity to address your concerns.
Please brief about the issue along with the Lyca Mobile number with us via private message, and we’ll be happy to assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Dear Customer,
Thank you for your review. We're glad you enjoyed our helpful staff and swift online connection.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Extremely disappointing experience
Extremely disappointing experience — stay away from Lyca Mobile
I joined Lyca Mobile with a 6-month promotional price, but by the third month, they suddenly started charging me the full price instead of the advertised promotional rate.
I contacted customer support through multiple emails and several phone calls and spent a significant amount of time trying to get the issue resolved. Despite repeatedly explaining the situation and providing the necessary details, Lyca Mobile did not refund the incorrect charges even after a month. Eventually, I had no choice but to dispute the charge with my credit card company.
To make matters even worse, when I tried to port my number out, it appeared that Lyca Mobile was trying to block my port-out after I disputed the charge. The porting process was already a nightmare. The account number and PIN provided through their IVR were incorrect, and the information provided on their website was also incorrect. This made it extremely difficult to transfer my number to another carrier.
Their customer support is one of the biggest problems. Representatives seem to have very limited ability to actually resolve issues on the call. Almost every problem results in a new ticket being created, followed by a promised resolution timeframe that is never met. There are no timely updates, so you have to keep calling back, explaining the entire issue again, and spending hours with support—only for another ticket to be created and the issue to remain unresolved for several more days.
Overall, my experience has been extremely frustrating. Billing issues, failure to honor promotional pricing, incorrect porting information, apparent attempts to prevent my port-out after disputing a charge, poor customer support, and repeated delays made this one of the worst mobile service experiences I’ve had.
I strongly recommend avoiding Lyca Mobile. Stay far away from this company.
12 September 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the frustrating experience you’ve had with our promotional pricing, billing, number transfer process, and customer support. We understand how disappointing it must have been to spend so much time trying to resolve these issues without receiving a satisfactory outcome. We regret the inconvenience caused by the unexpected charges, delays in addressing your concerns, and difficulties with the port-out information.
We take your feedback seriously and would appreciate the opportunity to review your case. Please share your Lyca Mobile number with us via private message so our team can investigate these concerns and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Dear Joana Barrocas
We apologize for the disappointing experience you’ve had with our customer service. We understand how frustrating it can be when you don’t receive the support you expect, and we’re sorry we’ve fallen short of your expectations. We value your feedback and would appreciate the opportunity to look into your concerns and improve your experience.
Please brief about the issue along with the Lyca Mobile number with us via private message, and we’ll be happy to assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Thanks a Lot
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Not easy for customer
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the inconvenience you’ve experienced with our service. We understand that a smooth and hassle-free experience is important to our customers, and we’re sorry to hear that we haven’t met your expectations. We appreciate your feedback and would welcome the opportunity to address your concerns.
Please share your Lyca Mobile number with us via private message, and we’ll be happy to assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
It is difficult nearly impossible to…
It is difficult nearly impossible to pay with a card. Fix it.
7 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the difficulties you’ve experienced while trying to make a payment using your card. We understand how frustrating it can be when the payment process is complicated or unsuccessful, and we appreciate you bringing this issue to our attention. We aim to provide a smooth and convenient payment experience for our customers.
Please share your Lyca Mobile number with us via private message, and we’ll be happy to investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
My line is not working
My line is not working. I thought my plan has expired and had to top up but still having the same problem
8 October 2026
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the inconvenience caused by your line not working. We understand how frustrating it must be to top up your account expecting your service to resume. We will assist with this concern.
We have checked the details provided and can confirm that your plan has been successfully activated. Please dial *619# to check your bundle status. For further assistance, feel free to contact us via our private channel.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Dear Customer,
We apologize for the inconvenience caused by your experience with our service. We understand how important it is to have reliable connectivity for your everyday calls, and we’re sorry to hear that you’re experiencing issues with normal calls. Please share your Lyca Mobile number with us via private message, and we’ll be happy to investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Naveen urgently refund now fraud charge
Naveen - urgently refund now..
I saw a charge in my bank statement. See attached.. check my email..
What charge is this? I am not even like a customer. Which phone number was this charged to? Nothing I have authorized this transaction investigate and immediately refund ...
There is no auto pay on any phone numbers..
What is this for?
Delete all my stored credit card information.
Check my email from gmail which has screenshot .
-Jai Kalra
6 October 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Jai Kalra,
We apologize for the concern and inconvenience caused by this unexpected charge. We understand how frustrating it is to see a transaction you do not recognize, especially when you have not authorized the payment or set up automatic payments.
We have initiated a refund for your current month’s plan, which will be processed as soon as possible. Further details have been shared with you via private message.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile USA
Hi Mai Tran,
We are delighted to hear that you enjoyed such a quick and efficient experience with our service. Thank you for your wonderful feedback and for choosing to use us again in the future!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I purchased a SIM card from you
I purchased a SIM card from you, but I did not receive the activation code in my email.
8 October 2026
Reply from Lyca Mobile USA
Dear Ozod Juraboev,
We are sorry you haven’t received your activation code by email. Please check your spam or junk folder. We have also re-triggered the QR code, so kindly check your registered email address for the QR code and follow the instructions to activate your eSIM. We apologise for the inconvenience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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