If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
There was a mistake I was trying to renew my plan or subscribe now I have no data non credit on my phone,
do NOT engage with this company at all, you MUST be a resident and have legal residency status in Italy in order to pass KYC verification, on top of that they don't give you a number until a day late... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought an esim from LycaMobile Italy
Bought an esim from LycaMobile Italy, I have used lycamobile without issues in France and Portugal previously. spent a long time going through the registration process, got it done, the esim registers on the network but it's not working phone or Internet still after 24 hours, tried everything. I have to call support but of course there's only an option to call by phone not by other means like WhatsApp and since i don't have another local number it's useless. I'm not supposed to spend hours figuring this out, it should just work like most other operators.
18 February 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Abu Galambo,
We are sorry to hear about your experience with our eSIM in Italy. While we strive to provide a seamless activation process. We understand that you are facing issues in scanning the eSIM. We will assist with this concern. Please share the screenshot of the error message along with an alternate contact number so that we can call back and assist.
Regards,
Lycamobile operations
Lycamobile scam & fraud money from my bank account
I bought a 84-day package (28 x 3) on Lycamobile app value 24 euros. They saved my bank card information.
When the package expired, I continued to buy the 168-day package ((28 x 6) value 45 euros.
But at the same time, I'm supprise discovered that Lycamobile automatically withdrew 9.99 euros from my account WITHOUT MY PERMISSION. This amount completely did not match any of the packages I had paid.
When I complained to Lycamobile's customer service department, they answered evasively and did not resolve the issue, nor did they refund me.
After much nagging and many times complaining by mail and phone, they absolutely did not refund me at all!
How can I resolve that and recupere my money? Do they do this with their millions of customers or just newbies like me?
5 February 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are sorry to know that without your knowledge, the bundle was activated. We will assist with this concern. Please provide the Lycamobile number, and this will help us to check and get back to you. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lycamobile operations
Zero stars
Zero stars. This company is a scam. You pay for the Italy SIM ... and then ... it doesn't work! Their customer service phone number only picks up one out of 5 times and then, after running the phone tree gauntlet, connects you to a call center in the Philippines, where the agents have no idea how to fix anything (they are nice, though). Don't deal with this scam company. Or if you must, use your credit card, so you can dispute the charges ...
11 February 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about the difficulties you’ve faced with your Lycamobile Italy SIM. This is not the experience we want our customers to have. We’d like to resolve this issue as quickly as possible for you.
Please email us at trustpilotreview@lycamobile.com with your SIM number and details of the issue, and we’ll ensure that your concerns are addressed promptly.
We appreciate your patience and look forward to assisting you.
Regards,
Lycamobile Operations
SIM doesn’t work
I purchased an eSIM and the QR code sent to me is not working so I cannot activate the SIM.
I can’t call and access my profile cause I don’t have my lyca number active. The chat is not working. I also sent an email and nobody answered. I can’t activate the SIM.
6 February 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Angie,
We understand you are experiencing issues with your eSIM activation. We apologize for the inconvenience caused. We are committed to resolving these issues and providing you with the assistance you need. Please share the screenshot of the error message and an alternate contact number to call back and resolve the issues.
For any additional support, feel free to reach out at trustpilotreview@lycamobile.com
Regards,
Lycamobile operations
I will not sign up with Lyca. I want a refund NOW. RIMBORSO!!
Italiano:
Ho acquistato una e-sim l'8 gennaio 2025. Dopo aver provato a registrarmi 5-6 volte, mi è stato detto che il mio documento di identità non è accettato perché è cartaceo. Mi è stato consigliato di inviarlo via email (non sicuro!!) ma non ho intenzione di farlo. Aggiungo inoltre che Lyca mi ha consigliato di ripetere il processo di registrazione per la settima volta, ma non avevo accesso al mio account.
È mio diritto cambiare idea, visto che non mi fido di questa azienda. Voglio un rimborso immediato.
English:
So I have purchased an e-sim on the 8th Jan 25. After trying to register 5-6 times, I was told my ID is not accepted as it's a paper one. I was advised to send it via email (not secure!!) which I am not doing. It is my right to change my mind as I feel I can't trust this company. I want a refund asap.
I should add Lyca advised me to repeat the registration process for the 7th time but I had not access to my account.
8 January 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Luisella,
We are sorry to know that you are unable to register the SIM. We apologize for the inconvenience this has caused. We will assist with this concern.
We have emailed you, requesting more details via our private channel to assist in registering the SIM. For further assistance, please reply to trustpilotreview@lycamobile.com
Updated response:
As per the request, we have initiated the refund, and the same will be completed as soon as possible.
Regards,
Lycamobile operations
Lyca Mobile Scam With E Sim Online
iBuy Lyca ESim with plan Itlay Pink €6.99 Online . My payment already processed.and I receive email with e sim scan barcode But when I scan barcode show me barcode no longer valid.this is scam for lyca mobile it .. Refund My €6.99 and don't need your Sim card its totally Scam.
18 January 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Pardeep,
We’re really sorry for the inconvenience you’re experiencing. We’ve re-triggered a new QR code for your eSIM activation. Please give the updated QR code a try and let us know how it goes.
If the issue continues, don’t hesitate to reach out to us at trustpilotreview@lycamobile.com, and we’ll be happy to assist you further.
Regards,
Lycamobile Operations
Can't use it as a mobile hotspot
I purchased a Lyca SIM card that I need to use as a mobile hotspot. According to the internet it can be used in this way. This was not true: I was unable to share my internet connection unlike with other operators. I rang the customer service and they said "you cannot use a Lyca Sim as a hotspot all of the time"??? It is only designed to be used in the mobile phone. I will have to buy a new SIM from another operator. Very misleading operator
15 January 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Nicholas,
We’re really sorry for the confusion and any inconvenience this has caused.
We’ve already sent you an email with all the details to help sort things out. Please take a look in your inbox, and don’t hesitate to reach out at trustpilotreview@lycamobile.com if you have any further questions or need additional help.
Thanks so much for your patience—we’re here to assist you every step of the way!
Regards,
Lycamobile Operations
I bought an eSIM, or a hand off nothing
I bought an eSIM, lost my money and didn’t get any email with the confirmation or the steps to activate my service.
That’s, as we all know, not right.
When you but a service at least you should have access to it.
11 January 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Bernardo,
We’re really sorry to hear about the trouble you’ve had with your e-SIM purchase.
To help us get this sorted for you quickly, could you please share your eSIM order details along with the email address linked to the purchase? This will help us investigate and make sure your service gets activated ASAP.
We truly appreciate your patience, and we’re committed to resolving this as soon as possible. Feel free to reach out at trustpilotreview@lycamobile.com for further help.
Updated response:
Thank you for providing the details; we have re-triggered the QR code to the email address that was used for the SIM order. Please activate the eSIM and *132# to check the Lycamobile number.
Regards,
Lycamobile Operations
Lycamobile has no responsibility
I bring my number to lycamobile.i order an esim.as a results I lost my own number.how many times I contact but results not zero it's minus.it so easy QR code not working don't worry buy new ones not working buy another one.buy and buy results zero. customer service good but can't do anything for you.only one advice buy new ones. I lost my number and money but they told me to buy new number 😭
13 October 2024
Unprompted review
Reply from Lyca Mobile IT
Hi kanak,
Losing access to your number is understandably upsetting, and we want to assure you that we’re here to help.
We’ve sent you an email with detailed steps and further information to address this issue. Kindly review it and reply to us at trustpilotreview@lycamobile.com with the necessary details so we can expedite the resolution.
Thank you for your patience, and we’re committed to resolving this matter for you as quickly as possible.
Regards,
Lycamobile Operations
This company is a joke
This company is a joke.
I bought an eSIM. Couldn’t register it despite many attempts. Eventually contacted CS who informed me that the registration from mobile is buggy and recommended to use my laptop. I finally managed to complete registration on my laptop but accidentally deleted my eSIM from my phone in the process so I had to request a new one. I spoke with an agent who told me they would open a request and that I would receive a new QR code in 24 hr. I waited but nothing happened, so I called back to find out that my request was not even in the system! The agent opened a new one. 48 hours later still no sign of my eSIM….
19 December 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Valerio,
Thank you for sharing your concerns. Regarding your issue, we’re here to assist you and will work to reinstate your number. We’ve sent you an email with all the details. Please check your inbox and respond to us at trustpilotreview@lycamobile.com, and we’ll resolve this for you. Thank you for your patience, and we look forward to assisting you further.
Regards,
Lycamobile Operations
The consultant.Malo
The consultant Malo I spoke to on their English speakers option, quicky grasped the problem I had with purchasing a Silver Lycamobil package and talked me through the process.
He was very helpful and polite and spoke english fluently. I was impressef with this service.
20 November 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Vanessa,
We're delighted to hear about your positive experience with our English-speaking consultant. It sounds like they provided excellent support and helped you navigate the process smoothly. We strive to offer exceptional customer service, and we're pleased to know that our consultant met your expectations.
Regards,
Lycamobile Operations
Julie was really helpful in the US
Julie was really helpful in the US. She is the best. Others don't know a bit.
20 October 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Shubh,
We appreciate your kind words about Julie. We're glad you had a positive experience with her. We strive to provide excellent customer service and will share your feedback with our team.
Regards,
Lycamobile operations
Do not give this company your money!
Do not give this company your money!
They failed to provide a eSIM and after contested them they advised a refund would be processed after a month I contact them again and then was told I would not be given a refund. After a lot of back and forth I was advise a refund would be processed. A month later nothing and they refuse to respond to emails.
Extremely poor customer care and daylight robbery.
22 August 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Roberto,
We sincerely apologize for the frustration you've experienced regarding your e-SIM and refund process. We understand how important this matter is to you.
Please allow us some time to investigate your situation thoroughly. We will work to resolve this as quickly as possible and get back to you with an update. Your satisfaction is important to us, and we appreciate your patience during this process.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Regards,
Lycamobile Operations
if you can survive without sim card you…
if you can survive without sim card you should chose that one rather then go to lycamobile.
they have worst customer service with false information and lack professional approach to provide services its been 1 week and i made 15 calls to customer service and send 4 emails in a week with no trace and every time we go in loop and back to start after a call.
the worst customer experience i ever had with any company not limit to telecom company but as whole.
The service is not restored yet even after a call and the time mentioned before that they will restore.
Just to mentioned that service is no available since last Saturday and even after all these emails and calls still no luck .
10 October 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Naved,
Thank you for sharing your feedback, and we sincerely apologize for the difficulties you’ve experienced. Further to our telephonic conversation, we are coordinating the relevant team and getting back to you as soon as possible.
Regards,
Albert
Lycamobile team
Very Poor Customer Service and Unresolved Refund Issue
I had a terrible experience with this company’s customer service regarding an ESIM purchase. Two months ago, I ordered an ESIM that wasn’t registered. When I called customer service, they told me the purchase had failed due to a system error, and I needed to place a new order, with the assurance that I’d be refunded for the first one.
However, the next day, both ESIMs were activated! I’ve been in touch with customer service multiple times, and they promised to refund the purchase and monthly fees, but to date, nothing has been refunded. Instead, they continue to deduct fees.
This is completely unacceptable, and I feel like I’ve been ignored despite multiple emails and calls. I’m very disappointed in how this issue was handled, and I strongly advise others to be cautious when dealing with this company.
4 August 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Amirarsham,
We sincerely apologize for the issues you've faced regarding your eSIM purchase and the frustration caused by the lack of resolution.
I understand how disappointing it must be to have both eSIMs activated and still face ongoing charges despite being promised a refund. This is certainly not the standard of service we aim to provide, and I regret that you've had to go through this.
Please allow me some time to investigate the matter and communicate the urgency of your situation to the relevant departments.
Once the issue is fixed, I will inform you as soon as possible. Thank you for your patience and for bringing this matter to my attention. I'm committed to working towards a solution for you.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Horrible experience and customer…
Horrible experience and customer service that doesn’t answer messages/calls nor solve problems. I bought an eSIM to travel in Italy and it simply doesn’t work despite registration and confirmation of activation via SMS. There are better options in the market. STAY AWAY
27 September 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We deeply regret the inconvenience you’ve faced with your eSIM and understand how frustrating this must have been, especially during your travels.
I kindly ask if you could check whether the eSIM is still active on your device. Upon reviewing your account, it appears that the eSIM was not fully activated. To resolve this, I request that you try activating your eSIM again using a strong and stable Wi-Fi connection.
Should you continue to experience issues, please do not hesitate to contact us directly. We are here to assist you and ensure your service is up and running as soon as possible.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
My fevret sim lycamobile
16 January 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We appreciate you taking the time to share your feedback. We're glad to hear you enjoy our service.
Regards,
Albert
Lycamobile team
I called support
I called support. The guy who answered said he didn't understand what I was saying. I gave him the sim card ID, phone number. He said that the phone numbers were invalid and that he did not understand my English. I speak very good English with an accent. I probably don't speak Indian English and that's why he didn't understand.
Very disappointed with their services.
6 August 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Laurentiu,
We are sorry to hear about your recent experience with our services. We will assist with this concern. We have made a call on the Lycamobile number, however, it is not connected. Please brief us about the issue via our email address at trustpilotreview@lycamobile.com so that we can investigate and get back with a resolution.
Regards,
Albert
Lycamobile team
I used the On-line chat
I used the On-line chat, with a human customer service and I was helped by Kim,"30180" she helped me with my enquiries at the first attempt..very helpful and nowlegeble
24 July 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We're so glad to hear that you had a positive experience with our customer service team. It's wonderful to know that you were able to get the help you needed quickly and efficiently. We appreciate your kind words about Kim and her knowledge. We'll be sure to share your feedback with her.
Naveen
Lycamobile Team
I was in trouble with my recycled lyca…
I was in trouble with my recycled lyca sim. Lyca sim agent mr. kim support me his best way. I'm appreciated with this agent. the agent id- 30180. i have respect to you mr. kim. thanks a lot
23 July 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We're so glad to hear that you had a positive experience with our agent. We appreciate your kind words and will share your feedback with the team.
Naveen
Lycamobile Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.