If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
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See what reviewers are saying
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
There was a mistake I was trying to renew my plan or subscribe now I have no data non credit on my phone,
do NOT engage with this company at all, you MUST be a resident and have legal residency status in Italy in order to pass KYC verification, on top of that they don't give you a number until a day late... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Nothing works normally in this…
Nothing works normally in this company.No service..... No contact..... No answer my e mail.
Please,
STOP CHARGE MY CARD AUTOMATICALLY!!!
S. PETROV
21 June 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Snezhan,
We sincerely apologize for the inconvenience and frustration caused.
As per your request, we have disabled the auto-renewal on your bundle to prevent any further charges to your card. You will no longer be billed automatically going forward.
If you have any further concerns or require assistance, please don’t hesitate to reach out to us at trustpilotreview@lycamobile.com — we’re here to help.
Regards,
LycaMobile Operations
Ordered a sim never came they ported my…
Ordered a sim never came they ported my number over after 8 days as requested but as I had no sim I had no service rang to complain got knowhere after 3 days of calling from home so cancelled terrible avoid
21 June 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Gary,
We’re truly sorry to hear about your experience and the inconvenience caused due to the delayed SIM delivery and service disruption.
As we’ve checked, your contract has already been terminated. However, we would have appreciated the opportunity to resolve the issue for you before it reached that point.
If you're still open to assistance or would like to discuss this further, please let us know a feasible time for a callback, and we’ll ensure a dedicated agent gets in touch with you promptly.
You can also email us at trustpilotreview@lycamobile.com with your order details so we can follow up accordingly.
Regards,
LycaMobile Operations
No Internet access abroad
My mother travelled to Italy only to find that her internet connection would not work. I have called Lyca 5 times to get the issue resolved but to no avail. Despite requests for a technical person to call me, nobody has. Three separate tickets have been opened and each time they close the ticket claiming the ticket has been resolved when it has not. You end up having to repeat yourself over and over again. Appalling customer service.
13 June 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Daniela,
As per our recent telephone conversation, we truly regret the inconvenience caused and the repeated effort you’ve had to make to get this resolved.
Please be assured that we are currently investigating the issue and will get back to you as soon as possible with an update.
If you have any further details to share in the meantime, feel free to email us at trustpilotreview@lycamobile.com.
Regards,
LycaMobile Operations
if I can give 0 stars I would…
if I can give 0 stars I wouldn't hesitate. I absolutely don't recommend this service. I have requested a new SIM and was unable to scan the QR code after activation. As a foreign student, being left without a mobile line or internet for over 48 hours is absolutely unacceptable. I am now trying to buy a differnet sim from another company.
SUPER DISAPPOINTED
LACK OF PROFESSIONALISM
DONT REPLY TO EMAILS
RUDE LIVE AGENTS
ABSLOUTLEY WORST COMPANY TO EVER EXIST.
12 June 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Laian,
We’re truly sorry to hear about your experience — we understand how difficult it must have been, especially while being away from home and without a working mobile line.
To help us resolve this and assist you further in retrieving your number, please share your SIM order details, including the order confirmation email, by contacting us at trustpilotreview@lycamobile.com.
We’re here to support you and will do our best to turn this around.
Regards,
LycaMobile Operations
I had a problem with purchasing 2…
I had a problem with purchasing 2 bundles out of an error, but then I called the hotline where JOSE was very attendive and listening, and helping me out with the problem, so for solving the problem, had the best experience with JOSE! Very good customer service.
12 June 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Dumitru,
We're happy to hear that the hotline support resolved the purchase issue. We appreciate you sharing your positive experience with the customer service you received. Thank you for your feedback!
Regards,
Lyca Mobile Operations
I purchased esim through lycamobile…
I purchased esim through lycamobile app. They sent me a qr code thru email. I didn't scanned it yet before I submitted the registration process of my personal data. But almost 24hrs I've waited there's no confirmation for my registration. And till now I can't use my esim. It's so frustrating.
9 June 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your feedback, and we're sorry for the inconvenience caused.
To better assist you, kindly share the order confirmation email and your registration document with us at trustpilotreview@lycamobile.com. Once we receive the details, our team will review the issue and assist you further in fixing it.
We appreciate your patience and look forward to resolving this as soon as possible.
Regards,
LycaMobile Operations
A bitter and sweet experience
I chose to use Lycamobile whilst staying temporarily in Italy as I have had excellent experience using them whilst on holiday in the UK. Everything was straightforward until I tried to activate the sim. I phoned customer services several times on different days, with always the same results, I was either cut off, or after 30 minutes of waiting, I hung up. Eventually, on Saturday morning, I got through to JOSE, in the Philippines. He was great and had my problem sorted in no time. So, for now, I am happily using Lyca.
27 May 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you so much for taking the time to share your experience. We're sorry to hear about the difficulties you faced when trying to activate your SIM in Italy, and we completely understand how frustrating it must have been not to get through to support initially.
However, we're very happy to hear that JOSE was able to assist you efficiently and get everything up and running. We'll be sure to pass along your kind words to him; feedback like yours really motivates our team.
We're glad you're now enjoying the service and appreciate you giving us the chance to make things right. If you need any further assistance during your stay, don’t hesitate to reach out.
Regards,
Lyca Mobile operations
Do NOT trust.
Not a reliable company. Be very careful when purchasing a sim card for EU roaming. I purchased a 10gb sim card from a merchant, asking twice to verify it would work with roaming throughout the EU. When I put it in, it did not work. Customer support was not contactable. From my online research, this appears to be the modus operandi of this company (scam on EU roaming & have no customer support).
I briefly considered upgrading to a bundle and just soaking another 2x the cost I had already paid, but upon downloading the app and investigating, they make you top up before buying a bundle, but unless you enter a secret "saver" mode by texting saver to 2525, it costs 2x as much. Also, in the fine print, it says that all bundles must be activated in the Netherlands within 2 weeks... This means if you're traveling, you would need to return to the Netherlands to activate it, which means abandoning your trip. Not at all impressed with this company. I am planning to simply accept a while longer before I can get a different SIM card, I fully intend to dispute this card transaction when I can, and I fully intend to report this company to the Dutch Consumer Protection agency at consuwijzer.nl
29 May 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how important it is to have reliable service when traveling, and we regret that this was not your experience.
Please be assured that we take such feedback seriously. To investigate this matter further and assist you appropriately, we kindly ask you to reach out to us at trustpilotreview@lycamobile.com. One of our team members will look into your case and provide the necessary support or resolution.
Regards,
LycaMobile Operations
Not worthy of any stars
The many negative reviews reflect the reality of a company bordering on the fraudulent side.
1) False advertising: They say they offer 4G, but in actual fact they offer LTE, which is not 4G. It’s an older technology, slower and less reliable. They should be transparent about this.
2) Their plans are “cryptic” and there’s no clear and detailed information about pricing and options.
I have paid €19.99 for a 3-month prepaid plan and I got a message asking me to top up at least €5 to activate my plan. Is this an error or hidden charges?
3) I’ve tried to contact support via email several times: no response whatsoever, except an automated message saying we’ll respond ASAP.
4) Their App is a joke. It makes one go round in circles trying to find information. The credit card details are saved even though no specific authorisation to do so has been granted by me.
Trying to remove the card triggers a warning/threatening message saying the plan may be cancelled.
5) There’s no information anywhere about how to set up a hot spot on a phone. The default settings only provide for mobile data. Requests for information or clarification go unanswered.
My advice to anyone considering Lycamobile in Italy is stay away from it, look elsewhere. At this stage they’re not behaving as an honest, reliable and responsible company.
21 May 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Carlo,
We’re truly sorry to hear about your experience and the concerns you've raised regarding our services. We take all feedback seriously and are committed to improving where needed.
To assist you properly with the issues you’ve mentioned—including plan activation, app functionality, and support delays—please email us your Lycamobile number and contact email at trustpilotreview@lycamobile.com. Our team will look into your case and get back to you as soon as possible.
Regards,
LycaMobile Operations
Worthless than Garbage
They have one of the worst and slowest customer services I have ever experienced. Contacting them is only possible via email because their hotline is almost always unavailable. For legal issues like mine, there are no alternatives to email since they have no customer care branches around Milan, and they respond after a week to each email requesting a small and silly detail on each reply that could have been clearly mentioned in the first response to my issue. I've been trying to port my number to a new company for over a month and a half now. What a cancerous treatment. Avoid this garbage company at all costs.
24 May 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Ibrahim,
We are truly sorry to hear about the difficulties you’ve faced and the delay in resolving your number porting issue.
Please be assured that we take your feedback seriously and are here to help. To assist you further, we kindly ask you to email us at trustpilotreview@lycamobile.com with your full name, Lycamobile number, and any reference number related to your case so we can investigate and support you as a priority.
Regards,
LycaMobile Operations
Avoid this company. Look elsewhere.
The eSIM did not work. Customer support was impossible to reach via phone, email & their online chat.
4 May 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We understand that you are unable to use the eSIM. We understand how disappointing this must be. We apologize for the inconvenience caused.
Please send us a private message with your order number or phone number, or email us directly at trustpilotreview@lycamobile.com so we can look into this immediately and help get things back on track.
Regards,
Lyca Mobile operations
My esim didn’t work and I didn’t get a…
My esim didn’t work and I didn’t get a refund, they didn’t reply to my email.
17 April 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Ludovica B,
We are sorry to hear that your eSIM didn’t work and that you haven’t received a response to your refund request. That’s not the experience we want for any of our customers.
Please send us a direct message or email us at trustpilotreview@lycamobile.com with your order details so we can urgently look into this and make things right. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
I lost my mobile and SIM
I lost my mobile and requested the customer care team to help me out and they help me with compassion. Thanks for the service.
5 April 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Appu majumdar,
We're so glad to hear that our customer care team was able to assist you during a difficult time. We strive to provide compassionate and helpful service to all our customers. Thank you for sharing your positive experience.
Regards,
Lyca Mobile operations
Go with Iliad instead
Go with Iliad instead. I requested an eSim, QR code did not work, the email they sent me was even flagged as not safe and the only document I got was a picture of their logo in the email. I email them over 5 times to get support on the eSim, called them just to find out that I could not request a new QR code so I just lost my money.
1 April 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Sarah,
We apologize for the inconvenience caused. We understand your frustration and would like to assist you in resolving this issue. Please help us with your email address used for the eSIM order so we can check your request and provide further assistance. Kindly share these details with us at trustpilotreview@lycamobile.com.
Regards,
LycaMobile Operations
what a useless and lier
what a useless and lier. Don t waste your money with them. they said to be actve in 24h after 3 days still nothing happening and no reply from them. Waiting for my refund as never got back to me, while have taken already the payment. Scammers
24 March 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Maurizio,
We sincerely apologize for the delay and any frustration caused. Our aim is to activate services within 24 hours, but in some cases, it may take longer due to technical or verification processes.
To better assist you, please provide your Lycamobile number and relevant details at trustpilotreview@lycamobile.com, and we will prioritize your case to ensure a swift resolution.
We truly appreciate your patience and look forward to resolving this for you.
Regards,
Lycamobile Operations
Absolutely hopeless
Absolutely hopeless, they sold me an ESim that wouldn't process. It took over a week speaking to them. Then they gave up and told me to speak to customer services for a refund. Which I did, then when I asked for the refund they ignored me and wouldn't reply. Terrible service
Re: Your response. I never got as far as getting the QR code
21 March 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are sorry to hear about your experience with our service. We understand that you could not activate the eSIM, and because of that, you want a refund. We can assist with this concern.
Please share the error message while scanning the QR code, and this will help us check and assist. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Number of texts and minutes of calls not clarified and slow answers from Customer service
In their offers they declare "Unlimited" texts and calls, but I sent more than 100 texts and my SIM has been blocked. I called Customer Service, and that didn t answer for 2 days, with no possibilities of calling anyone!
13 March 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Marco,
We apologize for the inconvenience you've experienced.
We would like to clarify that Lycamobile SIM cards are intended for domestic use, and our unlimited bundle plans are subject to the fair usage policy, as stated in our terms and conditions. This policy aligns with the guidelines of telecom regulatory bodies.
It is important to adhere to the fair usage policy to prevent any future disruptions. Please allow us some time to investigate your case and get back to you with a resolution.
Should you have any additional information to share, please reach out to us at trustpilotreview@lycamobile.com.
Thank you for your understanding.
Regards,
Lycamobile Operations
Bought an esim from LycaMobile Italy…
Bought an esim from LycaMobile Italy and didn't receive the QR code in the registered e-mail. The value of the plan was deducted.
9 March 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Maria,
We sincerely apologize for the inconvenience caused. We understand how important it is to get your e-SIM activated quickly.
We request that you kindly reach out to us at trustpilotreview@lycamobile.com with your registered email address and order details so we can assist you further.
We appreciate your patience and will work to resolve this as soon as possible.
Regards,
Lycamobile Operations
Was perfectly OK.Oz helped me to…
Was perfectly OK.Oz helped me to resolve the problem with my lyca mobile sim with issue of "Emergency call only".
26 February 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Abu,
We appreciate your kind words and are glad to hear that Oz was able to assist you with your Lyca Mobile sim issue. We strive to provide our customers with the best possible service, and we're happy to know that we were able to meet your expectations.
Regards,
Lycamobile Operations
DO NOT PURCHASE LYCAMOBILE IT
DO NOT PURCHASE LYCAMOBILE IT
WORST TELECOM MOBILE THEY MAKE MISTAKES AND TAKE MONEY AND BLOCK YOU TO MOVE MY NUMBER TO OTHER CARRIER
THEY DO NOT RESPOND TO MY CONTINUES EMAILS AND NEVER ABLE TO GET THROUGH TO THEIR PHONE LINES
ABSOLUTE LADRI!!!!!!
26 February 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Marco,
We sincerely apologize for the difficulties you've faced. Please allow me some time to investigate further to resolve this issue for you. For any additional assistance, kindly reach us at trustpilotreview@lycamobile.com, and we will do our best to assist you as soon as possible.
Updated response:
Please send us a copy of your fiscal code document and ID document to trustpilotreview@lycamobile.com for verification.
Regards,
Lycamobile Operations
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