If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
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Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
There was a mistake I was trying to renew my plan or subscribe now I have no data non credit on my phone,
do NOT engage with this company at all, you MUST be a resident and have legal residency status in Italy in order to pass KYC verification, on top of that they don't give you a number until a day late... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
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Awful and useless
18 April 2026
Reply from Lyca Mobile IT
We’re sorry to hear that you feel this way about your experience with us. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to understand what went wrong and assist you further.
UPDATE-Could you please share more details about the issue you faced. We’ll do our best to look into it and help resolve it as quickly as possible to our email
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Please don't use lyca buy Vodafone tim or 3tre
They think the customer are just idiots if git any issue there is no complaint almost 2 months i am stuck with small issue but they don't care and hang off the call
14 April 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Salim,
Thank you for sharing your feedback with us. Based on the reference number provided, we understand that you are facing issues with outgoing calls. We apologise for the inconvenience caused.
We kindly request you to try making a call now. If the issue still persists, please share the recent date and time of the call attempt, along with the destination number and any error message received, so that we can investigate further and get back to you at the earliest.
For further assistance, please feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
Fast and reliable as always
8 April 2026
Reply from Lyca Mobile IT
Dear Maria,
We're glad you find our service fast and reliable! Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
Stay away
If you only can, choose another provider because Lycamobile fails on so many levels I don't even know where to start. The interface is as user unfriendly as it possibly can be. They also go to great lenghts to make the customer experience really suck. My pet peeve - autotop up is switched on by default, to make sure that you keep getting charged if you forget to cancel your plan. If you DO remember to switch it off - it couldn't just be a simple toggle in settings could it? The toggle is there but when you set it to "off" it initiates a request process that takes anywhere from 2-5 days. Charges keep coming in the meantime. Since I only use this card sparringly when visiting Italy, I ended up having the recharge runnning for several months because the toggle apparently does not work over roaming even if the card is connected to the network and roaming data enabled. Customer service is uattainable in case you tried an actual human to help you solve for Catch 22.
2 April 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.
Unfortunately, we are currently unable to locate your account with the details provided. Kindly share your complete details with us via private message or email so we can investigate your concern and assist you further.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
AWFUL SCAM !
AWFUL SCAM !
It is impossible to activate the eSIM despite no conditions written on the package (the payment went through very rapidly though). No contact via email, phone or chat bot! Please avoid !
30 March 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Matteo,
Thank you for sharing your feedback with us. We are sorry to hear about the eSIM QR not delivered and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
Our team is currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
LycaMobile Trust Pilot Team
Great helpline
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they told me that it was a temporary phone number given before the porting.
100% satisfied with the support. Let's see if also the plan will be as great
27 March 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are happy to hear that our support team quickly clarified the temporary number assigned during your porting process. We appreciate your positive feedback and hope you enjoy your plan! Thanks for sharing your experience.
Best Regards,
Lyca Mobile Trust Pilot Team
DISASTRO TOTALE
DISASTRO TOTALE – Incompetenza tecnica e pratiche commerciali ingannevoli
"Sconsiglio vivamente chiunque dal regalare soldi a questa compagnia: un mix letale di inefficienza tecnica e totale mancanza di rispetto per il cliente.
Durante il mio viaggio, sono rimasto completamente isolato nonostante avessi pagato due volte per il roaming. Ho perso ore in chat con un’assistenza imbarazzante, incapace di risolvere un banale problema di configurazione APN. Dopo promesse vacue di verifiche tecniche e 'richiami' mai avvenuti, il servizio non ha mai funzionato. Pura vendita di aria fritta.
La cosa più grave? La riattivazione sistematica e abusiva dei rinnovi automatici senza alcun consenso. È una pratica recidiva: già ad agosto ero dovuto intervenire per fermare questi addebiti forzati. Si tratta di vere e proprie 'strategie' predatorie volte a spillare soldi in modo subdolo.
Il culmine del ridicolo è stato il tentativo di ottenere il rimborso dei 20€ sottratti per offerte mai usate. Mi è stato spacciato un operatore 'umano' quando era palese l'uso di un chatbot programmato per dare risposte patetiche e preimpostate. L'apice dell'insulto all'intelligenza del cliente? L'agente ha osato attribuire il malfunzionamento a una mia 'scarsa connessione', mentre scrivevo da un PC con fibra ottica stabilissima.
Oltre al danno economico, vi faranno perdere ore di tempo prezioso e vi prenderanno in giro con scuse puerili. Statene alla larga: è una compagnia che sopravvive grazie a prelievi forzati e a un supporto clienti che definire scadente è un complimento."
English version:
A TOTAL DISASTER – Incompetence and Predatory Business Practices
I strongly advise everyone against giving a single cent to this company. It is a lethal combination of technical incompetence and a total lack of respect for the customer.
During my trip, I was left completely stranded despite having paid twice for roaming. I wasted hours in chat with an embarrassing support team that was unable to resolve a simple APN configuration issue. After empty promises of 'technical checks' and 'callbacks' that never happened, the service remained non-existent. They are literally selling air.
Even more serious is the systematic and unauthorized reactivation of auto-renewals without any consent. This is a recurring issue: I already had to intervene back in August to stop these forced charges. These are clearly predatory 'strategies' designed to siphone money from customers in a deceitful way.
The peak of the absurdity was my attempt to get a refund for the €20 stolen for services never used. I was told I was speaking to a 'live agent' when it was glaringly obvious I was dealing with a chatbot programmed to give pathetic, canned responses. The ultimate insult to my intelligence? The agent dared to blame my 'poor connection' for the issues, while I was typing from a PC on a rock-solid fiber optic network.
Beyond the financial loss, they will waste hours of your time and mock you with childish excuses. Stay far away: this is a company that survives on forced withdrawals and a support system that 'substandard' would be a compliment to.
13 March 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Vincenzo,
Thank you for taking the time to share your feedback. We are sorry to hear you faces multiple issue with our services.
Based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile mobile number in the subject line so that we can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Terrible customer service.
I’m extremely disappointed in Lyca. Their help support is terrible. I have a simple request to transfer my eSIM to my new phone and the process is horrendous. No one seems to care to help. I keep getting the same call support agent and he only seems to try and get rid of me with no actual help. Always has the audacity to tell me to wait for 24 hrs and resend email to Lyca. WHY THE HELL SHOULD I SEND THE SAME EMAIL AGAIN AND AGAIN WHEN I HAVE ALREADY ATTACHED THE REQUIRED DOCUMENTS?? If you don’t care to read or check the email then how and why does the content in it matters? I have been waiting for 5 days now and this process hasn’t moved a millimeter. Not just that, I had a network issue a month ago for which I wrote an email to Lyca and guess what? They replied a month later lol when I had already fixed the issue myself. TERRIBLE DISGRACEFUL SUPPORT!
16 March 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Abeer,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with Customer support of Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Update: Hi Abeer, your esim swap request has been completed successfully. Enjoy our services ! Thank you for choosing Lyca Mobile.
Best Regards,
Lyca Mobile Trust Pilot Team
AND PROBLEM WITH LYCA SUPPORT IS…
AND PROBLEM WITH LYCA SUPPORT IS APPEARING AGAIN
I leaved my first negative review month ago, and what do you all think? They didn’t fixed anything at all! Same mistake while I’m trying to renew my plan with MY money! I gust receive errors while trying to do payment. App balance is enough for it. So, previous time operator from lyca helped me to pay for my plan, but this time they refused!! Conversation then and today was very similar, they asked me my name and birthdate (it didn’t match with one in my app because father if my boyfriend bought me sim, I’m not italian and didn’t have all the documents to just buy sim by myself) So, previous time customer service helped me, but now WHEN IT’S SAME PROBLEM they refused to help because I’m not an owner of card? So if there is this rules, why previous time operator didn’t said anything to me? What the hell going on? EVERYONE WHO THINK TO BUY SOME SIM IN ITALY JUST DON’T CHOOSE LYCA MOBILE! FOR SIMPLY SAVING YOUR NERVES AND MONEY (and now I think they are some SCAM service just to rob their clients and receive millions calls on their customer service line) THE MOST AWFUL EXPERIENCE WITH SIM-CARD AT ALL MY LIFE
10 March 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about your experience and the difficulties you faced while trying to renew your plan. We understand how frustrating it must be to encounter payment errors, especially when you have sufficient balance available.
Please note that for security reasons, our support team may only assist with certain requests after verifying the registered account holder’s details. However, we would like to review your case and the payment issue you mentioned.
Thank you for sharing your details with us. We will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
The user experience is terrible
The user experience is terrible, i bought esim and i could not activate it. I wasted 2 days trying to resolve it with customer service without success
7 March 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Dushan,
We’re sorry to hear about your experience and the difficulties you faced while trying to activate your eSIM. We understand how frustrating this must have been, especially after spending time contacting customer service.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I topped up for a friend visiting the…
I topped up for a friend visiting the UK. It was for 30days. Did not sign up for a contract. A one-off top up. Lyca charged my card for the following month as well. Truly a scam company.
4 March 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Salman
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Lycamobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lycamobile account.
Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
Best Regards,
LycaMobile Trust Pilot Team
Excellent telephone support service
I contacted customer service and spoke with Diana No. 005. She quickly resolved the issue and also provided me with further instructions for using my Lycamobile SIM card better. Thanks to Diana, and congratulations on the excellent service you provided.
26 February 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Franco,
We are happy to hear that the support you received resolved your issue and improved your experience. We appreciate your positive feedback and thank you for taking the time to share.
Regards,
Lyca Mobile Trustpilot Team
Slow service response got me charged yet I could not use service(Solved!)
I bought a Esim but got trouble activating and I would use for 2 days in Italy. Since they took 24 hours to answer and would be more 24 for me to have it reviewed again it I did not have any chance of using it and lost my money. In Portugal it was really fast and great service but Italy is bad.
Edit: Sailendran Balasubramanian got in touch really fast and solved the problema right away. I've received a full refund! Thank you!
15 February 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Atila,
We are sorry to hear about your experience with the delayed eSIM activation and the inconvenience of losing money. We completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
The worse customer service i've had
The worse customer service i've had, waited half an hour in the call for customer assistant, was requested to grab some documentation, i asked for them to give me a minute, couldn't even wait half an minute before hanging up. Professionalism of this company is awful. just straight up awful.
20 February 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Yolo,
I’m sorry that we have missed the mark here.
I want to look into this for you immediately, but I will need a bit more information to find your account.
Could you please sharer us your Lyca number, Email Address, or any Reference number from Lyca Mobile along with a quick note on what went wrong?
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
DONT PASS TO LYCA
The onboarding process is painful and requires 30-60 minutes.
After, the portability of the number happened two days later so that I paid this mont to two operators.
Now they deactivated my old SIM but on the new one I can't make or receive phone calls.
Call center says that the system is down and they can't help
Email support never replied
18 February 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Paolo,
We are truly sorry for the inconvenience caused to you, and we understand the delay you are experiencing in the portability process. To help us investigate this further, could you please provide your Lyca Mobile number, registered email address, and any reference number related to the request. Kindly share these details with us at trustpilotreview@lycamobile.com, and once we receive them, we will check and get back to you promptly. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Scam tactics
Make it impossible to cancel. No customer service and have had to manually dispute with my bank every month. DO NOT BUY A SIM CARD WITH THEM
26 December 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Amy,
We’re very sorry to hear about your experience and understand your frustration regarding the cancellation process and billing concerns.
This is not the level of service we aim to provide. We would like the opportunity to review your account and assist you with the cancellation and any billing issues as quickly as possible.
We understand that you were not aware of the auto-renewal, however, we have now initiated a refund for the current bundle.
Regards,
Lyca Mobile Trustpilot Team
Paid my money and never heard from them again
Paid my money. Went through all of the registration process. Said they'd activate my sim in 24 hours. Never heard from them again. Contacted help line, they said they couldn't help (lol) and told me to send an email to some random address. Guess what? Never heard back.
16 January 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Simon,
We understand how inconvenient this situation has been and appreciate you bringing it to our attention. This is not the experience we aim to provide our customers.
To review the registration status and assist further, please share the Lyca Mobile number or reference number. You can send these details to trustpilotreview@lycamobile.com, and the team will check the issue and get back to you.
Regards,
Lyca Mobile Trustpilot Team
I need help,My plan showed "no automatic renewal" in the lycamobile app, however it automatically renewed
I need help,My plan showed "no automatic renewal"( authorization token invalid) in the lycamobile app, however it automatically renewed.
2 January 2026
Unprompted review
Reply from Lyca Mobile IT
Hi Adaugo,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Superb
Thanks a lot to Dragos for helping me and my wife for details related to the phone. I recommend him and his working skills a lot. With respect Valeriu.
30 December 2025
Unprompted review
Reply from Lyca Mobile IT
Hi valera ,
We're happy to hear that you and your wife received excellent assistance. We appreciate your recommendation and are grateful for your positive feedback regarding the service.
Regards,
Lyca Mobile Trustpilot Team
WORST OPERATOR EVER
I moved my Italian number from a different operator to Lyca eSIM. Then I changed my phone and I deleted the eSIM from the old phone to install on the new but then I learned once you delete it you cannot install it again and need to order a new eSIM. But the thing is you cannot just pay and get a new eSIM for your number. You need to buy a new number now, then ask for them to sim swap, so they will recover your old number back into the new eSIM you purchased. I live in a small Italian city, where there is no official Lyca mobile store, and the small partner shop do not help me with that. I emailed to Lyca support, after 1 month of conversation (every message gets reply after 2 days) they said they forwarded to the related department, yet it's been ~1-2 months I'm still waiting for my old number to be recovered. It's frustrating and they never answer my emails nor help me with that. STAY AWAY FROM LYCA MOBILE FOR ALL COST
27 December 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Omer,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
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