LWRepairs Reviews 

1,148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and efficiency in resolving issues quickly. Many appreciate the fair pricing and the professional, knowledgeable approach of the team, often noting their patience and willingness to explain things thoroughly. The company is frequently recommended for its reliable repairs, quick turnaround times, and outstanding customer service, including convenient doorstep options. However, some customers experienced issues with product repairs, specifically a camera that stopped working and a refusal to repair it under warranty, leading to dissatisfaction with the resolution and cost.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,148)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No nonsense advice and quick repairs

Have been using Lewis for many years .
Excellent repair structure, sensible prices and professional advice .
Always my go to guy and recommended loads of friends .

10 September 2025
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Always very helpful

Always very helpful . I’ve been in a few times with minor problems. Always very quick helpful and sort my problems very quickly.

21 August 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Great to have Xbox repaired in time for…

Great to have Xbox repaired in time for granddaughter’s visit for holidays,
It’s fantastic to get a company to do door to door service without the extortionate prices
Great work thanks to Lewis and the crew at LWRepairs

8 August 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Phone has moisture warning in charging port and sets an alarm everytime i plugged charger in, and wouldn't charge!

When i booked this i was told id be without my phone anything from 90-120 minute which was fine. When Lewis arrived, he was 15 mins early which was great... he was polite and courteous, After 5 mins he knocked the door again saying he had the wrong part for my phone, and went all the way back to his shop and returned again, and the whole thing including him having to return to the shop all within the hour, so I was very happy. He took my payment and then asked if the video he took, he was allowed to put on the company's Tiktok account, which I agreed, I have Tiktok so will keep and eye out for it, and will comment on that also.

Thank you again for your service, and I will deffo tell my friends and family about LWRepairs!
Trish x 😀😀

7 August 2025
Unprompted review
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Reply from LWRepairs

Thank you so much Trish and for understanding :)

Rated 5 out of 5 stars

Dropped my Mobile - lost screen !

This Company was recommended by a friend, though found that my Husband had used their service before.
I had dropped my Mobile and had lost the screen. Took into Shop, spoke with Waz, who was very helpful. Assured me that it could be repaired, they fitted a new screen, it cost less than original quote. All sorted within a 2 hour window ! What a great service ! Thank you WAZ

31 July 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :) I will pass this onto Waz

Rated 5 out of 5 stars

Thoroughly recommend LW Repairs

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man who served us resolved the issue within minutes much to my wife’s delight and did not even charge us for his service. To show her appreciation she did purchase an accessory for her phone prior to leaving. Excellent service once again from LW Repairs.

4 August 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :) I'm glad we could help ans for purchasing somehting

Rated 5 out of 5 stars

Excellent service

Excellent service, they found me another perfect iPad Pro quickly, as the one I wanted was sold and was all sorted in a few days . Well done the team

24 July 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Fabulous phone shop!

These guys are never too busy to help and answer the most basic questions/queries with their amazing patience! They are very friendly and professional and nothing is too much trouble! 🙂

23 July 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Great Service

Great service, speedy repair to cracked screen (Apple approved) and done at place of work, easy, whats not to like !

Thank you.

8 July 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Friendly knowledgeable staff. Good quality items sold and set up for you. Lucky to have this local shop/service.

30 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Great service

Great service - will use again next time the kids drop my iPad!

14 July 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Excellent and friendly service!

The guys were happy to help, happy to answer questions with no purchase obligations and gave me a cheap option in addition to the quote to fix the phone screen!

Appreciate the after care (stupid WhatsApp is super stressful to transfer chats)

26 June 2025
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

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