LWRepairs Reviews 

1,148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and efficiency in resolving issues quickly. Many appreciate the fair pricing and the professional, knowledgeable approach of the team, often noting their patience and willingness to explain things thoroughly. The company is frequently recommended for its reliable repairs, quick turnaround times, and outstanding customer service, including convenient doorstep options. However, some customers experienced issues with product repairs, specifically a camera that stopped working and a refusal to repair it under warranty, leading to dissatisfaction with the resolution and cost.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,148)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Popped in for some help on an issue I…

Popped in for some help on an issue I had with a new phone only to be told it was a fake, they explained & showed me, i was very grateful for their advice, they were very approachable & friendly, I ended up buying a phone from them as they had been so helpful & obviously it wasn't a fake! They are local to me which is great knowing I can pop in anytime if needed, I would definitely recommend.

10 November 2025
Unprompted review
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Reply from LWRepairs

Wow thank you Caroline :) I'm glad we could help

Rated 5 out of 5 stars

Took my phone in for a replacement…

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in an hour and a half and before I left Southampton to go home via Hythe, I received an e-mail to say the repair was complete. Superbly efficient service!

7 November 2025
Unprompted review
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Reply from LWRepairs

Thank you Robert :)

Rated 5 out of 5 stars

Great Customer Service

I took my phone in at 3pm after dropping it and the screen cracking to the point that the screen turned off completely. The phone was fixed and i was able to pick it up at 4.45pm on the same day. Great customer service and its nice to know that it has a 12 month warranty.

10 November 2025
Unprompted review
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Reply from LWRepairs

Thank you Rachel :)

Rated 5 out of 5 stars

MacBook battery replacement

Lewis and his team were efficient as ever,the service is always friendly and courteous. Replacing my MacBook battery very quickly and now works like a new machine. Thanks as always.

24 October 2025
Unprompted review
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Reply from LWRepairs

Thank you John :)

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual, arrived on time, very professional would certainly use them again. Would recommend them as a very good company to sort out your problems.

28 October 2025
Unprompted review
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Reply from LWRepairs

Thank you BJ :)

Rated 5 out of 5 stars

Really excellent service.

Really excellent service from a knowledgeable friendly team. Thanks for all your help Dylan. 😊

22 October 2025
Unprompted review
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Reply from LWRepairs

Thank you Tarrant :)

Rated 5 out of 5 stars

Amazing iPhone battery change service

I popped in around 11:30 and said I was thinking about a new battery for an IPhone 13 Pro Max that had a battery warning up , it was either that or a new phone tbh. But they said a new battery could be completed within a few hours and was £89 for generic and £109 for Apple. I went for Apple and they then loaded new IOS to calibrate the new battery and I picked it up just before 15:00 and it has been a dream ever since .

Don’t replace your iPhone until you have had at least one new battery!

26 September 2025
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Honest, quick help.

These guys sorted out my phone again. And quickly!
I’ve been using them for a while now and won’t be going anywhere else! They’re honest, fairly priced and go out of their way to get your mobile back working again as soon as possible.
Thank you.

24 September 2025
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Brilliant service - great local business

Brilliant service. Competitively priced. Great to see a local business which is excellent doing so well. Had repairs done before in Southampton and in London. Always a poor experience with no guarantee. LW repairs offer a 12 month warranty which reassures

22 September 2025
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Fantastic service

I took my mobile into LW repairs as it had stopped working. they were not sure what was the problem .
I left it with them and in a couple of hours they had fixed it for me.
They were so friendly and helpful ,I will always go to them if I have a problem and will recommend them to my friends

20 September 2025
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Fantastic friendly service

I needed to buy a better phone but had a tight budget. Dylan was super helpful with which model would be best and had lots of helpful advice. Thank you so much for navigating me through an expensive but necessary purchase!

9 September 2025
Unprompted review
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Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

LW will come to you!

Have used LW before for my previous iPhone and my current one needed a battery replacement.
I didn't realise they offered a mobile service - how handy that is!
Lewis arrived on time, went back to his van with my phone and about 45 minutes later it was fixed. And all I had to do was answer the front door. Plus, the price was the same as if I had taken it into the shop.
Great service!

12 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

LWRepairs the best around

LWRepairs are the most helpful and genuine people I have ever had the privilege to deal with
They are always happy to help with any mobile or iPad issues you may have
They are so friendly, polite and honest

8 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

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