Called Luxpower just before closing time to speak to a someone about installing a new Hinaess max battery . I did install and all was good and so the next morning i received a call from Ayoub at Lu... See more
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Kudos to Luxpower team, especially Ayoub and Andy, for top-tier customer service. I had a unique situation. My SA-bought, Zim-based inverter malfunctioned. With no Zim repair centre, Ayoub was very pa... See more
Contacted Lux regarding dongle not working/connecting to wifi- initially they told me they would send another dongle. I then got a call from a guy promising to fix the issue- the fix worked for a coup... See more
Company replied
I've been using the Luxpower 7kW inverter for a few weeks and it seems pretty good. It's affordable, lets you choose your own batteries, and has lots of features for managing your solar energy. Like O... See more
Company replied
Company details
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Solar Energy Company
- Solar Energy Equipment Supplier
- Solar Photovoltaic Power Plant
Written by the company
In today's world, an increasing number of people recognize distributed energy storage systems as the ultimate solution for achieving energy independence. These cutting-edge systems empower users with energy freedom and help alleviate imbalanced energy transmission for power grids. Luxpower excels in intelligence, affordability, ease of installation, safety, and adaptability to diverse scenarios, making it one of the best choices available.
Contact info
Bao'an District, 518100, Shenzhen, China
- +86 755 8520 9056
- info@luxpowertek.com
- luxpowertek.com
3.6
Average
39 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Kudos to Luxpower team (Ayoub, Andy & Co
Kudos to Luxpower team, especially Ayoub and Andy, for top-tier customer service. I had a unique situation. My SA-bought, Zim-based inverter malfunctioned. With no Zim repair centre, Ayoub was very patient and creative, arranging a Zim 3rd party to assess the hardware. Eventually, Luxpower sent me a new inverter, of which they had no obligation, as the original dealer/supplier was unhelpful. Thanks team and all technicians from SA, California, China who assisted
15 March 2026
Unprompted review
Hinaess Powergem Max install and update
Called Luxpower just before closing time to speak to a someone about installing a new Hinaess max battery . I did install and all was good and so the next morning i received a call from Ayoub at Luxpower and i gave him the info and he said we need to do Software update on inverter and new Battery . So thank you Luxpower an Ayoub for the great Service !!!
25 March 2026
Unprompted review
Lux Dongle and customer service…
Contacted Lux regarding dongle not working/connecting to wifi- initially they told me they would send another dongle. I then got a call from a guy promising to fix the issue- the fix worked for a couple of weeks and he promised that if I needed more help to contact him- he was not so friendly from this point! I was told when I first called that the dongle had a 5 yr warranty - now they are telling me it only has a 2 yr warranty and that i will have to pay for a new dongle when they get them in stock. I am not confident with anything they are telling me. AVOID, AVOID, AVOID we are stuck with they system, unless we want to pay £££ more to move to a different inverter- Utterly disgusted with this service/product
3 March 2026
Unprompted review
Reply from LuxpowerTek
Hi Andrew,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We have checked internally and located the service record related to your case. Our colleague will contact you directly to follow up and assist you further.
Thank you for your patience.
Best regards,
LuxpowerTek Team
I have a DIY Lux sna5000 inverter with…
I have a DIY Lux sna5000 inverter with 2 batteries system running for over 2 years now without any issues, and very happy with it, and have plans to parallel it with another sna5000 in future.
20 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Abel,
Thank you for choosing LuxpowerTek products and trusting our services for 2 years.
We promise that we will be more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
LuxPower SNA5000
As a DIY installation the inverter was easy to install and commission. The dongle was a bit iffy to install and connect, took a few tries to get it right. The WhatsApp support groups are efficient and the support team very helpful and professional. Updates over WiFi run great. Mobile app and web login offer convenience and flexibility to change settings, and the data is useful to monitor system efficiency.
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Kevinl,
Thank you so much for your support and kind feedback on LuxpowerTek! Your satisfaction means a lot to us.
We also appreciate you sharing your experience with the dongle connection. We’ve taken note of your comments and are actively working to improve the more user-friendly going forward.
Please rest assured that we remain committed to delivering high-quality products and exceptional service to all of our customers.
Best Regards
LuxpowerTek Team
Great inverter for the price
Great inverter for the price, I can recommend this inverter especially when you are on a budget, great functions, never had any issues installing them
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Eugene,
Thank you so much for your support and kind feedback on LuxpowerTek! Your satisfaction means a lot to us.
Best Regards
LuxpowerTek Team
The most cost effective brand and their…
The most cost effective brand and their support is amazing hence I only use Luxpower for all my installs
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Ugen,
Thank you so much for your support and kind feedback on LuxpowerTek! LuxpowerTek will never let its customers down.
Best Regards
LuxpowerTek Team
Qualified prompt support for DIY…
Qualified prompt support for DIY installers.
18 August 2025
Unprompted review
Reply from LuxpowerTek
Hi Johann,
Thank you so much for your support on LuxpowerTek! Customer experience and security are always our top priorities. We value every user's feedback and will incorporate it into our improved products and services.
Best Regards
LuxpowerTek Team
Satisfied 3yr customer
I’ve had 2 x SNA500 installed and working perfectly for the past 3 years. Very happy with my purchase and the after sales support in the WhatsApp group. After my experience I recommended to my brother who got the same setup as mine. One of his inverters failed after 6 months and it was repaired and replaced without any issues.
19 January 2025
Unprompted review
Reply from LuxpowerTek
Hi Mac,
Thank you so much for being with LuxpowerTek for 3 years, we will be even more committed to providing our customers with better products and services In the future.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Luxpower have a very good system that…
Luxpower have a very good system that works and the best value for your money
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Electrical,
Thank you so much for your support on LuxpowerTek! We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
I’m a very proud installer for…
I’m a very proud installer for LuxpowerTek inverter in Zimbabwe & Botswana since May 2023
I have put up more than 50+inverters
Good after services support.
Have only had issues with only 1 inverter out the rest I have installed which was then replaced for a new one.
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Prospect,
Thank you so much for your support and feedback on LuxpowerTek! We are also honored to collaborate with someone as exceptional as you. We will continue to be committed to providing better products and services to our customers and end users.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
I have a Lux system for 4 years now and…
I have a Lux system for 4 years now and am very happy with it. Also the support I have received as a untechnical person has been flipping awesome
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Timothy,
Thank you for choosing LuxpowerTek products and trusting the services for four years.
We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
Reply from LuxpowerTek
Hi Keyur,
Lux truly thanks for your continued trust and heartfelt feedback. We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
Good price and quality
Good price and quality. My unit runs with no issues for almost 2 years
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Herman,
Thank you so much for being with LuxpowerTek for 2 years, Lux is always committed to elevating both its products and services to the next level.
Best Regards
LuxpowerTek Team
Excellent service on the WhatsApp…
Excellent service on the WhatsApp groups, have been using luxpower for about 4 years now and happy.
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi John,
Thank you for choosing LuxpowerTek products and trusting our services for 4 years.
We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
Inverters are simple to install and…
Inverters are simple to install and commision, the app is easy to link to the wifi and easy to read and very user friendly. Great after sales technical support.
8 September 2025
Unprompted review
Reply from LuxpowerTek
Hi Brendan,
Thank you so much for your support and feedback on LuxpowerTek! We're thrilled to hear that you're satisfied with our products and services. In fact, we are currently upgrading our app and products, and we believe Lux customers will soon be in for more surprises.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Best decision ever
I am an installer and have been installing Luxpower since 2018.
Growing with Luxpower over the last 7 years has been the best experience. With Luxpower, you get family. In South Africa, the support community is one of the best i have experienced.
I just wish they would launch bigger 3 phase inverters!
19 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Andy,
Thank you for trusting, supporting, and partnering with LuxpowerTek for 7 years. We will continue to dedicate ourselves to providing our partners and users with more and better products and services.
In fact, Lux is also actively developing the better three-phase inverters, and we believe they will be launched on the market in the near future!
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Stay away from their inverter
Update with more info after your reply:
---------
Serial No is 2181006176
The person dealing at your end is Kabyo｜小开
My Installer who is trying to get a replacement St John Gilbert from Kew Solar.
Support ticket number is 5170
Thanks.
--------
Stay away from their inverter. I'm waiting for my fourth replacement after three have stopped working in just two years.
The worst part is that they are replacing with a REPAIRED one instead of a new one.
They replaced one in October and it stopped working after couple of weeks.
Stay away from this company.
14 November 2025
Unprompted review
Reply from LuxpowerTek
We've escalated your concerns to our technical team for immediate review, To get started, could you please provide the serial number (SN) of your unit? This will allow us to investigate and support you directly.
You can reach us at:
UK Technical Support: supportuk@luxpowertek.com
Headquarters Phone: +86 755 8520 9056
Headquarters Sales: sales@luxpowertek.com
Headquarters Technical Support: info@luxpowertek.com
Great products with good support in…
Great products with good support in South Africa.
6 November 2025
Unprompted review
Reply from LuxpowerTek
Hi Richard,
Lux truly thanks for your continued trust and heartfelt feedback. We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
I bought it and I didn't open the…
I bought it and I didn't open the package open it after a month and two weeks later it broke I can't use it
9 September 2025
Unprompted review
Reply from LuxpowerTek
We're truly sorry to hear about your experience with the LuxpowerTek product not working after opening the package, we understand how frustrating that must be.
To help us investigate and resolve this quickly, please email a detailed description of the issue along with the serial number (SN) of your unit to zicong.huang@luxpowertek.com. A dedicated specialist will follow up with you as soon as possible to guide you through troubleshooting or next steps.
For better service in the future, could you let us know where you purchased it?
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