Luxfords Reviews 104

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that nothing was too much trouble. Many people highlighted the excellent service, describing it as stress-free and smooth from start to finish, with teams working hard and going the extra mile. Reviewers frequently mentioned the staff's politeness, friendliness, and ability to handle belongings with care, making the moving process easy and pleasant. However, some customers also noted issues with driver conduct and parking practices.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism, efficiency,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more

Company replied

Rated 5 out of 5 stars

We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and ever... See more

Company replied

Rated 5 out of 5 stars

Luxfords had been recommended. An excellent service. Packers were so friendly and incredibly efficient. Very very professional. Moving into the new house was excellent, boxes all labeled and placed in... See more

Company replied

Rated 5 out of 5 stars

The removal was led by an excellent team leader support by two others. The packing was done with great care and also very welcome humour. We loved the fact that the roll of sellotape was carefully w... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The Luxfords’ Team took care of it!

The Luxfords team shouldered much of the stress of removing items from one property and then storing until another property was ready for removal.

10 March 2026
Unprompted review
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Reply from Luxfords

Thanks for the 5 star review. I’m pleased to hear that you were impressed! Kind Regards. Colin Craib. General Manager.

Rated 5 out of 5 stars

All round good service

Quick to respond and a very fair quote. Attentive before the move, which was then carried out efficiently. Used Luxfords 25 years ago and happy to return to them again.

6 March 2026
Unprompted review
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Reply from Luxfords

Thanks Jill for using our services again and for the positive 5 star rating. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

Excellent service

We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and everything arrived safely and without damage.

From the initial quote from Chris onwards everything was professional and efficient. I can highly recommend Luxford's.

26 February 2026
Unprompted review
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Reply from Luxfords

Thanks Paul for the fantastic 5 star feedback. I’m delighted to hear that the team impressed all the way through the process and your recommendation is greatly appreciated. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

The quotation for the move was very…

The quotation for the move was very competitive. The response was very fast .
The assigned team was perfect on timing and did the job without any damage .

6 February 2026
Unprompted review
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Reply from Luxfords

Thanks for the 5 Star rating and I’m delighted to hear that you were pleased with all aspects of the service. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

AMAZING SERVICE

Terrific guys came on the day before my move to pack up all my stuff and furniture and load it onto the vans. The following day, moving day, they drove 120 miles to my new home and unloaded the van. Delightful chaps, hard working but full of good humour.

17 February 2026
Unprompted review
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Reply from Luxfords

Thanks for the fantastic 5 Star feedback which I will share with the team. Best wishes in your new home. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

5 Star Service!

From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic.

They were all professional, friendly, supportive and nothing was too much trouble, especially if something needed to be moved from where it was initially meant to go!

Thank you all for your help in getting us moved!

We highly recommend Luxfords!

5 January 2026
Unprompted review
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Reply from Luxfords

Thanks Emma for the fantastic 5 star feedback which I have shared with the team. Your recommendation is greatly appreciated. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

Excellent - staff friendly and efficient

The friendly and efficient staff were excellent. I really cannot fault the service and would happily use Luxfords again.

19 December 2025
Unprompted review
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Reply from Luxfords

Thanks Charles for your excellent feedback and the 5 stars awarded. Kind regards. Colin Craib. General Manager.

Rated 5 out of 5 stars

Small office move

Small office move. Planned in advance, arrived on time. Took the usual extra problmes in their side. Courteus, good humoured, professional and competent

2 January 2026
Unprompted review
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Reply from Luxfords

Thanks Charles for the 5 star rating. I’m pleased that all went well with your office move. Kind Regards. Colin Craib. General Manager. Luxfords

Rated 5 out of 5 stars

Completely stress free !

We recently used Luxfords to move us from Surrey to Dorset , and I cannot fault their service .They were accommodating and professional from start to finish , and their flexibility around our ever changing completion date was extremely helpful .If you are looking to move in todays challenging climate I can honestly say you need to remove as much stress as possible , so I would highly recommend using Luxfords .

5 November 2025
Unprompted review
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Reply from Luxfords

Thanks Martin for your fantastic 5 Star Review. I’m delighted to hear how impressed that you have been with the service provided by the team. Your recommendation is greatly appreciated. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

Outstanding service

The professionalism of all the Luxfords staff was exceptional. The removal men were all very polite, considerate and worked really, really hard both packing and moving. They went the extra mile and truly made a move that was particularly emotional as easy as it could have been. I really cannot fault the service I received. Thank you.

31 October 2025
Unprompted review
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Reply from Luxfords

Thanks for your excellent 5 Star review. I’m delighted to read that the team alleviated some of the stress at a difficult time. Best wishes in your new home. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

Great experience

We have done many times house move and Luxfords by far is the best. Sam the operation manager has been very polite and helpful in accommodating our requests. On the day of move, the crews are extremely professional and efficient, from loading our items to dismantling our furniture. You don't feel stressed or worried using this company.

17 October 2025
Unprompted review
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Reply from Luxfords

Thanks Henry for your fantastic 5 Star feedback. I’m pleased that Sam and the Move team helped alleviate the stress. Kind Regards. Colin Craib. General Manager

Rated 1 out of 5 stars

Really bad experience

Really bad experience. Aggressive and abusive driver. No consideration for pedestrians. Almost tried to run me over as I dared to challenge him.

29 October 2025
Unprompted review
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Reply from Luxfords

Can you please send an email to colin@luxfords.co.uk with more information so that I can investigate. Kind Regards. Colin Craib. General Manager

Rated 1 out of 5 stars

Aggressive driver

Aggressive driver, happy to park illegally, block pavements for pedestrians and then verbally abuse people.

29 October 2025
Unprompted review
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Reply from Luxfords

Can you please send me an email to colin@luxfords.co.uk with more information so that I can investigate. Kind Regards. Colin Craib. General Manager

Rated 5 out of 5 stars

These guys and girls are just…

These guys and girls are just brilliant. They were so helpful when I was moving home, twice, nothing was too much trouble and I could call them up and pop in and collect stuff with fair notice. They helped me access my stuff and packed it all back up again for me! You get what you pay for and Luxfords is worth every penny.

1 September 2025
Unprompted review
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Reply from Luxfords

Thaks Adrian for your fantastic 5 Star Review which I have shared with the team. Best wishes. Colin Craib. General Manager Luxfords

Rated 5 out of 5 stars

An excellent company

Luxfords had been recommended. An excellent service. Packers were so friendly and incredibly efficient. Very very professional. Moving into the new house was excellent, boxes all labeled and placed in the correct rooms. They managed to dismantle the desk and put it together again. Nothing was too much trouble. No damage to anything. Highly recommend this company.

25 July 2025
Unprompted review
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Reply from Luxfords

Thanks Hilary for your excellent feedback which I have passed onto the team. Kind Regards. Colin Craib

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Competitive price as well.

I have no hesitation in recommending them as they were recommended to us.

26 August 2025
Unprompted review
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Reply from Luxfords

Thanks Nicholas for the 5 Star Rating and the recommendation. Kind Regards. Colin Craib

Rated 5 out of 5 stars

I am a repeat customer - this says everything

This is the second time I have used Luxfords. They were great the first time and they provided the same excellent service this second time. I don't intend to move again but have no hesitation in recommending them to others.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Luxfords

Excellent service from Luxfords, who supported our recent office move. It was a short notice booking, but the team both pre-event and the on-site team were fabulous and super helpful. Would definitely recommend.

8 July 2025
Unprompted review
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Reply from Luxfords

Hi,

Thank you so much for the wonderful review, it was a pleasure to help you guys with the office move at short notice.
I also understand from the team, we managed to assist with the recycling of unwanted items and also offer storage solutions for items that do not yet have a new home within the building.

Whilst domestic moving, storing and shipping is our primary business, it's great to hear our team can adapt to any requirements from the customer.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Excellent service and very accommodating

Excellent service and very accommodating

7 July 2025
Unprompted review
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Reply from Luxfords

Hi Amadeus,

Thank you for the kind review, always great to hear such positive feedback.

If we can be of any help in the future, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

A first-rate service from Luxfords

A first-rate service from Luxfords from start to finish. It was not an easy move, certainly at the destination, given I was moving into a second-floor warehouse conversion in London with no lift on the hottest day of the year. The team just didn't stop, and everything was installed safely by the time they left at 9 pm. They did this with a smile on their faces and were unfailingly polite and a pleasure to deal with.

1 July 2025
Unprompted review
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Reply from Luxfords

Hi Marcus,

Thank you so much for the wonderful feedback, always great to read such comments and to hear the guys went above and beyond on what was a very hot day.

I hope you settle in well and if we can be of any further assistance, please do not hesitate to call the office.

Kindest Regards
Colin Craib Branch Manager
Luxfords of Weybridge

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