Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... See more
Company replied
Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... See more
Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... See more
Company details
Written by the company
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Contact info
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, United Kingdom
- info@luxetones.com
- luxetones.com
4.3
Excellent
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my new jewels ⭐️
3 August 2023
Amazing earrings!
2 August 2023
Not as advertised
I saw earrings on your site sent for them and they were nothing like those pictured. They look cheap and awful!! They were for presents I can’t possibly give these to anyone it would be an insult!
3 August 2023
Brilliant service
Brilliant service. Ordered some earrings and they were beautiful. Delivery was quick
3 August 2023
Beautiful earrings
I am pleased with the look and quality of the earrings I purchased as a present but there was a slight kink in the necklace I bought for myself. However the price was good.
2 August 2023
I’ve bought a few pairs of earrings…
I’ve bought a few pairs of earrings from LUXE TONES. They always arrive really quickly and I love all of them. Good quality.
31 July 2023
Very helpful and beautiful earrings
30 July 2023
Fantastic jewellery
Fantastic unusual jewellery at very reasonable prices.
Would recommend Luxe jewellery and I've personally bought lots of necklaces, bracelets and earrings for myself and presents for friends👍
1 August 2023
Beautiful piece of jewellery even my…
Beautiful piece of jewellery even my granddaughter at 16 admired it which said it all, delivery was quick and wrapped with great care will definitely order again from you.
1 August 2023
Lovely jewellery
Lovely jewellery , I have a few pieces now. reasonably priced, good quality, quick delivery and they always send you a little offer. 5 stars from me!
31 July 2023
Mismatch earrings are a match for me!
Very cool and unusual earrings arrived quickly and true to the images seen online. Thrilled!
31 July 2023
Very lovely Butterfly earrings
Very lovely Butterfly earrings, my friend was delighted with her early Birthday present.
1 August 2023
Lovely earrings and ring
Lovely earrings and ring.
The ring is a little difficult to adjust but it is really lovely.
Very quick delivery.
1 August 2023
Really lovely inexpensive jewellery
Really lovely jewellery at very good prices. There’s loads of choice and the things I have bought have all been great quality and admired by many.
31 July 2023
The earrings I purchased looked nothing…
The earrings I purchased looked nothing like the picture. I shall be returning.
31 July 2023
I bought two pairs of earrings for a…
I bought two pairs of earrings for a friends birthday today, and upon her opening she only received one pair. Disappointing as she only got half her gift. Customer service were quick to answer and advise that it was their mistake, and will send the order in a gift box FOC. Mistakes happen, thank you to them for sorting it out so quickly. 🙏
30 July 2023
Beautiful item
Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces as gifts for friends and earned points and free shipping.
30 July 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.