Luxe Collective Fashion Reviews 

One of the WORST companies I have had the displeasure of dealing with. They are thieving scam artists. I have sent a bag back and they are refusing to return it because they have closed down. They won't respond to any emails or messages and now the bag is with UPS and I am down a whopping amount of money, with NO BAG. I know they have had problems, but how evil can they be to take peoples money, prove refunds, but refuse to take the bags back after customer fork out so much much to ensure the bags return safely to the distribution centre. What an absolute con. I feel like going there myself and bringing the police with me to deal with these thieves.

Avoid! They listed and item on eBay, took my money and then sent emails saying they had closed down.
My attempts to communicate with them were ignored and automatic replies about “ big demand in emails” excuses.
Clearly a scam.

Sold an item awaited the 18 day period then was told a payment would clear in three days. Still no payment. Company has folded so I doubt anyone will see their money.

Sold a Dior bag to them and they haven’t paid me the money sold it on the 21st of April it’s now the 14th of may!

Bought a bag on 04/05 not knowing they are closing down . Received the bag on 08/05 . Same day they announce they are closing down . Got the bag authenticated by legitgrail , and it is fake , even the double check result returned the same . And most ridiculously , the legs of the r in a ring were so disproportionately short and LC’s specialist did not identify that . I compared this bag’s label with other LV bags I bought from LV official store and the differences are obvious.

I seriously doubt their authentication process was as professional as they claim .

But now the company is supposedly closed evening though the website is still on. I saw people’s comment saying they returned bags and did not receive refund . I didn’t feel safe returning it to them. I chose to file a Paypal dispute . I recommend you all do spend a little money to get your bags from LC authenticated for your peace of mind .

Ive bought a bag, it wasnt what i expected so ive returned it however they didnt give my money back instead they sent the same product again and they aee not responding the emails at all!!!!!!!

I returned some dior shoes 2 weeks ago and for some reason they are returning them back to me so I've got to resend back again , so im £25 out of pocket .complete nightmare on there return process, . All i want is to be sorted out as i cant understand as i even put all corresponding emails in the return package as to make sure they had all the information. Nightmare

Sent shoes that I did not open for returns, it arrived on the 28th April and still no word of a refund. Something must be going on as it seems a lot of other people are also having the same issue.

So impressed with luxecollective! From start to finish very professional & clear instructions as to how to sell my bag. Their offer came back quickly and I was kept informed when it went live and when it was sold.
Would definitely recommend them.

Due refund, please can someone respond to customer service emails. My return was received on 29th April and has still not been processed.

Update - Same experience as above review, you need to refund your customers who have returned items!!

Don’t bother sending items in, they don’t pay you. Now taking legal action and now submitting a CCJ.

Great experience- first time purchase of LV Speedy 25 went like a dream… saw it, bought it, delivered the next day! Bag even better than expected!

Beautiful bag, exactly as described and photos accurate. Swift delivery. Thank you.

Purchased a bag that its condition said that it was very good , but when i received it , it was very bad condition and i had to return it . I paid £24 for the return , and this was a waste of time and money because they described the condition non fairly. Very disappointed.

I recently sold a bag to Luxe. Within a day of it arriving at their warehouse they had checked the bag and processed the payment. I had some queries and they came back to me really quickly and Shelley was very helpful. Overall super quick, efficient and lovely to deal with, highly recommend!

I have used Luxe for selling and buying, and their customer service is second to none. I would highly recommend to anyone and will definitely be buying from them in the future

I wanted to sell some bags and went through the lengthy process of adding pictures and filling out all the information required, only to receive an email saying they do not currently buy stock! Maybe let people know that BEFORE having them fill out all the info!

Do not sell with these guys!!! I have purchased items from them before with no issues. But this is the first time I decided to sell. I sent my item off with no issues. The commission was high but I thought it would be a quick sale hence why I agreed to sell. I had seen them do sales ok tiktok lives etc and they usually sold stock fairly quickly. It has been over two months and they still haven’t sold my item. In the image the bag looks two toned which is isn’t in real life. I have emailed them several times (don’t bother they don’t reply). Then today I got an email that due to the company restructure they are returning my bag. What a total waste of time!! They have gone downhill since dragons den and they hardly post on Instagram anymore. I think the company is in serious trouble. There are so many resellers out there now I would absolutely avoid these guys

I have purchased and sold bags and shoes through Luxe Collective & have had a great experience with doing both. Really helpful and friendly staff that keep you updated on sales and purchase's from start to finish. Highly recommend x

Fantastic company. Quick response. Fair price and super smooth process. Money was in my bank account when they said it would be and it was just an all round great experience dealing with them.