April 26. Tried to upload images of a bag for quote/sale. Failed, emailed to let know of fault, no reply. DM no reply. Aug 26. Spotted a bag Im very intetested in. No reply on "chat to an expert"... See more
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Great product, excellent prices. quick delivery no hassle as DHL gives you choices of how you want your package received definitely makes so much difference especially like me as I work Mon/fri mornin... See more
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Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Th... See more
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What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists! Without saying a word he was able to sell two bags to me as the quality... See more
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Company details
Written by the company
Buy & Sell Pre-Loved Luxury Goods
Contact info
Liverpool, United Kingdom
- luxecollectivefashion@gmail.com
- luxecollectivefashion.com
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Service and payment just as advertised
I was hesitant about using Luxe Collective so just listed one bag with them that my wife was selling. I thought the high list price compared to what’s available on EBay would stop it selling. However they did everything as they said, it sold in six weeks or so and the money was sent on time. I will be using them again. Shows that people will pay for guaranteed qiluality items and service
28 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi there,
Thank you so much for taking the time to leave us this wonderful feedback!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many Thanks - Shelley
I purchased the mini looping bag last…
I purchased the mini looping bag last week and the condition was listed as AB for interior and exterior.. when I received the bag there was pink lipstick marks inside the bag and there is wear to the side of the bag. Bear in mind the pictures that were uploaded on their websites didn’t show any of the marks I just mentioned!!
I wish luxe collective would take pictures of the marks/faults of the bag, so we as buying customers can see the condition of the bag before we buy it!
To send items back to luxe collective cost £10.50 which isn’t cheap!!!!
I REALLY HOPE THEY TAKE PICTURES OF THE FAULTS OF THE ITEMS IN THE FUTURE, SO WE CAN SEE WHAT KIND OF PRELOVED ITEM WE ARE BUYING!
28 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Asli, thank you for taking the time to leave this review!
We are so sorry to hear about the disappointment caused in regards to the item you have received from Luxe Collective.
Please know that all of our items undergo rigorous quality checks upon being received into our HQ, so we really cannot apologise enough that you have received your item in this way.
I'd really like to assure you that this is not reflective of our usual standards of business.
So that our team can resolve this for you as we understand you should not have paid for this return, please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com we'd be more than happy to assist.
We would kindly ask for you to include your Full Name, Order Number and Shipping Address so we can help resolve this right away.
Again, I am really sorry for any disappointment caused by your most recent purchase and we hope to get this resolved for you soon!
Many thanks - Elli
Sold 3 things with Luxe Collective…
Sold 3 things with Luxe Collective after finding them / following them on social media for years, always offer the best competitive reasonable prices for things and the turn around time from when you send to payment IS SO FAST! I just wish they’d accept / make me offers for everything I send them 😩🙄
6 March 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us!
Thank you for choosing to use our services again, and we really look forward to you continuing your selling journey with us.
Many thanks - Elli
Excellent!
Really good value for what I was after - thank you - my wife will be delighted.
1 March 2025
Reply from Luxe Collective Fashion
Hi David!
Thank you for this kind feedback!
We're so happy to hear that you loved your items and have had a positive experience shopping with us. We hope your wife loves her item!
Many Thanks
Shelley
Fair price, unreliable authenticity card
I liked the shipping speed, packaging, and confirmation emails. I didn’t like the authenticity card and description.
A reseller should include a QR code or link where the consumer can learn more about the reseller’s authentication process. Counterfeit goods are a big concern for me and I’ve seen an uptick in resellers attaching a preprinted “authenticity” card that isn’t unique to the item. eBay provides authenticity cards that take you to the certificate. What stops someone from clipping the string and reattaching your card to a counterfeit good? Respectfully, I ask you to change this process. Also, Only brand issued authenticity cards can make a “100% authentic” claim. See Chanel v WGACA.
For the description, the item color was listed as beige. I have a beige bag from Prada. When I compared, it was clear the item color was incorrectly described on the website.
I gave the overall purchase 3 stars because the packaging is nice, the shipping speed was very quick (from UK to U.S.), and the price was very reasonable. Hope this helps!
28 February 2025
Reply from Luxe Collective Fashion
Hi Jade, thank you for taking the time to leave this review!
We are so sorry to hear about the disappointment caused in regards to purchasing from Luxe Collective.
We would like to reassure you that all of our items are 100% authentic.
I can confirm that each and every item that we receive into our HQ undergoes rigorous authentication and quality checks by our in-house team.
Our team of authenticators are highly skilled specialists, who are trained to study the hardware, materials, zippers, stitching and typography of all items that we receive and sell.
Additionally, we have newly implemented new authentication tags which cannot be replicated or re-purchased. Therefore, any tag that is removed from a purchase is no longer eligible for a refund which removes the ability to reattach the tag to a counterfeit item.
However, this has now been fed back to our team to consider moving forward!
For more information, please head to our authenticity guide on our website: https://luxecollectivefashion.com/pages/authenticity
If you wish to discuss this further, please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com we'd be more than happy to assist. We would kindly ask for you to include your corresponding Full Name, Order Number and Shipping Address.
Again, we cannot apologise enough for any concerns caused but I hope that based on the details listed above this helps to provide further clarity.
Many thanks - Elli
BEST COMPANY EVER!
Words cannot express how much I love Luxe Collective. I have sold bags with this team, I have bought many bags & shoes from this team and I can’t express how beautiful and helpful the team are. I’m literally on their website on a daily basis!
Whether you are buying a something or selling something they have always been so consistent and efficient. Luxe collective is run by a wonderful team who truly take care of their clients. Thank you for making my designer purchases and selling such a lovely and easy process!
12 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Selina,
Thank you so much for leaving us this amazing feedback!
We're so happy to hear that you have had such a positive experience both buying and selling from us.
Your continuous support means so much to us and we look forward to you shopping with us again in the future!
Many Thanks
Shelley
Excellent!
27 February 2025
Reply from Luxe Collective Fashion
Thank you so much for this 5* review!
We're so happy to hear that you have received exceptional service from our team and hope that you have loved shopping with us!
Many Thanks
Shelley
arrived very quick day after i ordered…
arrived very quick day after i ordered and came boxed
26 February 2025
Reply from Luxe Collective Fashion
Hi Carol,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive first-time experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
Outstanding service!
Outstanding service!! Efficient - arrived in record time and the merchandise was impeccable. Very impressed with my first interaction with Luxe Collective!!
24 February 2025
Reply from Luxe Collective Fashion
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive first-time experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many Thanks
Shelley
Wouldn’t recommend for selling pre-loved items
I attempted to sell my designer bag via this service. You are asked for photos of your bag from every angle, I took these and clearly highlighted the defects on the bag via the photos as requested. Luxe made me an offer and I promptly sent over my bag. I then received an email stating my bag had been rejected due to some scratches (that I had clearly indicated in the photos I first sent over). I then had to pay a £20 fee for the bag to be returned back to me.
I wouldn’t have sent the bag if I thought it would be rejected and I’d have to pay the return fee. I had clearly disclosed the defects via the photos I submitted, so the rejection was unexpected.
Despite being unhappy with the outcome, I have given an additional star as the process is straightforward enough and communication was OK.
27 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Holly, thank you so much for taking the time to leave us this review.
We sincerely regret to hear that you have had a negative experience when selling with Luxe Collective and apologise for any disappointment this may have caused.
Upon looking into this for you, we believe that due to human error on our teams behalf you have received the wrong rejection email.
We truly cannot apologise enough about this and for any disappointment caused to you in the meantime!
Rest assured that this has now been fed back to the relevant departments to review.
I can confirm that you should have received an email stating that your item's condition appeared worse in person and therefore we would no longer be able to accept your item for sale.
In light of this, a free return should have been issued against this submission. We are so sorry that this has not been the case on this occasion!
So that our team can resolve this for you, please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com we'd be more than happy to assist. We would kindly ask for you to include your corresponding Case ID and sellers email address so we can help resolve this right away.
Again, we cannot apologise enough for any concerns caused but I hope that based on the details listed above this helps to provide further clarity.
Many thanks - Elli
Bought a Louis Vuitton bag from them in…
Bought a Louis Vuitton bag from them in December and kept it boxed for a few weeks to give as a present to my wife .
Upon opening the parcel was an awful smell like it has been stored somewhere really musky.
I got in touch with the company and was told I was just over the return date and they couldn’t accept the bag back .
Even though in my eyes it was faulty because it can’t be used .
We have since had the bag professionally cleaned and still unable to rid it from the smell I’m sure they would have been aware of this before we purchased it .
They don’t seem to care for their customers. now we are left with an expensive smell that we are unable to sell on .
I will not be using your services again and will deter anyone else that I know
1 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Brodie, thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have recently experienced some difficulties when purchasing Luxe Collective.
We are also sorry to hear that you have been left feeling disappointed in how our team have handled this matter and we would like to reassure you that this was not our intention.
Upon reviewing your communications with the Customer Care team, I am able to see that you contacted our team early in December in regards to the issue with your purchase you made in September.
Our team we're so sorry to hear that your item arrived to you with a strong odour. We'd like to assure you that all items all of our items undergo rigorous checks before being sent out to customers. As such, we really cannot apologise enough if your item may have slipped through the net.
Our team advised that we would of course be more than happy for you to return your item back to our HQ for a full inspection! Upon this inspection being completed, our team will then be sure to alert you of the best resolution we can provide. In order to action the return, our team provided a free shipping to return your item to our HQ free of charge.
However, as this item was never returned back to our HQ, our team were unable to assist further.
We truly cannot apologise enough if this email was not successfully received and for any disappointment caused as a result.
In light of this, if you wish to discuss this matter further, then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com with your full name and order number and we'd be more than happy to assist.
We hope that this has now helped provide clarity on this matter, but if you have any further queries then please do contact our customer care team and we'll be sure to assist in anyway that we can.
Many thanks - Elli
10/10 Absolutely would recommend
I always use Luxe collective to sell and purchase used luxury items. They are fab - customer service is 10/10, they are friendly and reliable and i can always trust them to give me a good price and great deals on items. I will always be a loyal customer to them!
21 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Lucy,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us!
Thank you for choosing to use our services again, and we really look forward to you continuing your selling journey with us.
Many thanks - Elli
🌟🌟🌟🌟🌟
This is my first time purchasing with Luxe Collective, I purchased the Louis Vuitton Keepall 60 Monogram Dufflebag and I’m really happy with it! The condition of it looks brand new! 😊
I also sold a MCM Dufflebag to them & a MCM backpack.
I’d also like to say their customer service are spot on and really helpful!
Thank you Luxe Collective 🤝
17 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Blake, thank you so much for taking the time to leave us this lovely review!
Our team is so happy to hear that you are pleased with your most recent purchase and that you have also had such a positive experience selling with Luxe Collective.
We look forward to you continuing your buying and selling journey with us!
Many thanks - Elli
Great experience, amazing value
This was my second purchase from Luxe Collective. Both of my experiences were superb. Shipping was so fast and the items are amazing! They were in excellent condition and honestly the price was a steal! Thank you!
11 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Shannon, thank you so much for taking the time to leave us this lovely review!
Our team is so happy to hear that you are pleased with your most recent purchase.
Thank you for shopping with us!
Many thanks - Elli
Prada bag
Beyond impressed with this wonderful company .
My first purchase a gift my daughter , the bag looks brand new.
The service has been amazing super fast delivery. I wouldn’t hesitate in using this company again and would recommend to friends and family .
14 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Lisa, thank you so much for taking the time to leave us this lovely review!
Our team is so happy to hear that you are pleased with your most recent purchase.
Thank you for shopping with us and we really hope that your daughter love's her new gift!
Many thanks - Elli
After several emails saying they were…
After several emails saying they were looking for items I sent really good items over, spent time sorting it all and registering etc to be told no offer I was going to put this towards a Chanel bag on the site but will have to go elsewhere now!
12 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi, thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have recently experienced some difficulties when trying to sell with Luxe Collective.
We're so sorry to hear that you have been left feeling disappointed by our team being unable to issue an offer on your item. Our goal is to always provide our sellers with an offer if we are able to, so please accept our sincerest apologies as this has not been achieved on this occasion.
We'd like to assure you that when our team are considering issuing an offer, this is based on comprehensive market research.
Due to the nature of our business, as seasonality and demand for our products fluctuate, so does our ability to offer quotes on particular items. This can come down to a variety of factors such as brand, size, styles, colour-ways and condition. Whilst we are unable to offer a quote now, this may change in the future.
Despite this, we are really are so sorry to hear that this has left you feeling this way and please know that this was never our teams intent.
Your feedback on this matter is greatly appreciated and please be assured that we have now passed this onto the relevant department to consider moving forwards.
Additionally, if you ever wish to receive more detailed feedback as to why our team were unable to issue an offer, then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com with your full name, Case ID and email address associated with your sellers account and we'd be more than happy to provide this.
We hope that this has now helped provide clarity on this matter, but if you have any further queries then please do contact our customer care team and we'll be sure to assist in anyway that we can.
Many thanks - Elli
It was my first time using Luxe…
It was my first time using Luxe Collective after hearing about them on Dragons Den. This was a very simple and swift process. 💯
Everything was so smooth from valuation to payment for my item.
Would definitely sell any future products through these guys again! 😁😉
22 January 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Millie,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us!
Thank you for choosing to use our services again, and we really look forward to you continuing your selling journey with us.
Many thanks - Elli
i used to enjoy selling here however…
i used to enjoy selling here however i’ve recently sold an item on the consignment offer it sold 15th January and im still waiting for the money. I prefer the old way where they would receive the item then pay you for it not waiting for it to sell. They charge you different offers if you want the money straightway it’s not as much as the consignment offer which i find annoying as you feel ripped off. They have had my money for almost 3 weeks and delayed paying it all this time. Their business has changed lots from when they started i’m not sure this is in a positive way either
5 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Amber, thank you so much for taking the time to leave this review. We're so sorry to hear that on this occasion, your experience using our sell to us services did not meet your expectations.
Upon submitting an item via our sell to us form, our specialist team of buyers will either issue you a consignment offer, a buyout offer or both. This is completely dependant upon the many factors including: style, size, popularity, colour, condition - just to name a few.
As you have selected a consignment offer, this means that once your item is submitted to our HQ and passes through our authentication / quality checks, it will be listed on our website. Once your item has been sold on our website, your consignment offer payment will be processed 18 days later, after our payout period ends. Please note: payment is subject to your item not being returned to us within this 18 day timeframe. Once the payment has been processed, our team will be sure to notify you of this via email.
Please feel free to contact our customer care team directly at customercare@luxecollectivefashion.com, providing your item’s Case ID and the email address associated with your seller account in order to discuss this further. Our dedicated team will then be sure to assist you further with any queries concerns you may have.
Again, we truly are so sorry for any inconvenience that this has caused you, but we hope that this explanation provides more clarity on our current processes. Thank you so much for your understanding during this time and if you have any further queries, then please don’t hesitate to contact our team directly using the email address above. We’re always here to assist you in any way we can.
Many thanks - Elli
Fab site
I love the designer bags and purses as so many to choose from.
I love the prices too and the item came well packaged and my daughter will love her new purse.
29 January 2025
Reply from Luxe Collective Fashion
Hi Sharon, thank you so much for taking the time to leave us this lovely review!
Our team is so happy to hear that you are pleased with your most recent purchase.
Thank you for shopping with us and we really hope that your daughter love's her new purse!
Many thanks - Elli
Rude and horrible staff
I wouldn’t even leave a 1 star review, unbelievably rude staff, I was watching the TikTok like and tried going on the website to make a purchase however the website wasn’t opening on so I commented on the TikTok live however the rude person on live muted my comment 😂 absolute idi**, yall are better off taking your business elsewhere rather than using this place who’s staff don’t even have the decency to address an issue, instead they go threatening you
Then he had to nerve to say he’ll hunt me down😂😂 clown id love to see you try
3 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi, thank you for taking the time to provide this feedback.
We're so sorry to hear of the recent experiences you have faced on our recent TikTok live shows. We'd really like to extend our personal apologies for any upset caused during this time and please rest assured that this was not our team nor our hosts intention.
In light of your concerns, our TikTok manager has now reviewed the footage from the show in question to help provide further understanding on the matter. Upon doing this, it appears that during the shows there was a misunderstanding on our behalf and for that we truly do apologise.
To clarify, during our TikTok live shows, our hosts are unable to mention the word "website" as it can result in our account being banned, as per TikTok's policy. This is done to ensure all viewers remain on the live show. Unfortunately, some viewers are aware of this and attempt to get our hosts to accidentally say the word "website" by commenting it in an attempt to have the show banned. In light of this, our hosts muted your account based on the contents of your comment to prevent any potential disruption. However, they did apologise at the time, understanding that your message may not have been intentionally malicious and that you might not have been aware of the guidelines they are required to follow.
After muting your account, it appears that you returned to our show using an alternative account. This new account stated that our host was rude, which unfortunately led to the host accidentally saying the term "website.". In response, our team made a comment in jest, saying, "Whoever is organising these attempts to trick us into saying the word 'website,' we will find them and hunt them down." This was intended as light-hearted humour, but we deeply regret that it may have been perceived differently.
We truly apologise for not fully understanding the nature of your comment. Our TikTok team is trained to take precautionary measures, given the context of previous malicious attempts to get our hosts to say restricted words. We'd like to assure you that any comments made were simply our hosts trying to engage in the playful atmosphere we aim to maintain during our shows. However, we understand now how this could have come across poorly, and we’re so sorry for any offence or upset caused. Please know that this was never our intention, and we really do value you as both a shopper and viewer.
In light of this situation, we have now raised this matter with our team to review. We are working hard to implement new practices so that we can better assist customers with genuine website issues who comment on our shows moving forward.
Again, we truly are so sorry about this matter and please know that our team is always here to help in any way that we can. Additionally, if you are ever experiencing any issues with our website or have any queries, please don't hesitate to contact our team at customercare@luxecollectivefashion.com.
Many thanks - Elli
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