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LuxAlgo Reviews 1,643

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TrustScore 4.5 out of 5

4.5

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting their quick response times and efficient service. Many people appreciate the excellent customer service, noting that issues are resolved promptly and effectively. However, some customers expressed dissatisfaction with the refund process, mentioning difficulties in obtaining refunds or experiencing delays. A few people also reported issues with customer service responsiveness regarding billing inquiries, indicating that communication was sometimes slow or unhelpful in these specific instances.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, frequently highlighting their helpfulness, efficiency,... See more

Customer service

Consumers generally express satisfaction with customer service. Many highlight the helpfulness and efficiency... See more

Response time

Users describe positive interactions with response times, often highlighting quick and efficient support from... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and efficient support,... See more

Refund

Customers consistently note ambiguous experiences with refund. Many reviewers report that the company honored... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was due for renewal on 21th of November. Was charged the normal subscription price of 719.98 However 3 days later LuxAlgo made their Black Friday Deal available which was 503 usd cheaper. I... See more

Rated 5 out of 5 stars

the indicators are amazing but too extensive for me at this time. I simply don't use them since I already have a successful strategy. I do think luxalgo premium is amazing for someone still trying... See more

Rated 5 out of 5 stars

Aside from the tools, updates & new releases (one can easily find benefit when utilised correctly) - but their support/accounts team were kind enough to graciously allow an exception to my unique & re... See more

Rated 5 out of 5 stars

I purchased the Ultimate Edition during Black Friday, but after about a week and a half, I realized the tools didn't quite fit my specific trading style. I decided to use the 30-day money-back guara... See more

Company details

  1. Software Company
  2. Alternative Financial Service
  3. Investment Service
  4. Software Vendor

About LuxAlgo

Written by the company

LuxAlgo is the AI algorithmic trading platform. We're the largest provider of technical indicators (free & paid) and the creators of Quant — the #1 AI agent for creating trading indicators & strategies.

LuxAlgo Brand Image

Our Library is where we've published hundreds of free tools for charting platforms such as TradingView you can access with a free LuxAlgo account.

Full access to Quant, AI backtesting, automated alerts, and our complete community experience are available on our Pricing page.

Quant is our flagship AI platform that allows you to instantly generate native Pine Script® indicators, run them on fully integrated charts, and automatically backtest strategies. Test across 6,000+ assets and visualize your ideas with natural language, without ever switching tabs.

AI Backtesting Assistant

Since 2020, LuxAlgo has grown to be considered the largest brand in the world of technical trading, having the most followed profile on TradingView (1M+) and being officially endorsed in 2024 by TradingView as 'Pine Wizard'.

Pine Wizard Endorsement

We provide a 30-day money back guarantee on all plans to ensure customers who may be unfamiliar with trading / market complexities can receive a full refund as long as it's within 30 days & is for their first payment.

Live chat support on LuxAlgo.com, via email, and within the community on Discord from moderators & the team.

LuxAlgo Community Image

Full documentation with AI search available on all of our products / FAQs is available here.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Billing

Rodrigo was amazing, My couple paragraph request was met with the upmost response time and professionalism. Thanks for the great experience

29 December 2025
Unprompted review
Rated 3 out of 5 stars

Still waiting for a refund inside 30day money back

I contacted Luxalgo-support on 24.12.2025 to get my money back.
No answer from them till now - not a good practice :(
Wrote them again today.

Michael

Update 13.01.2026:

Contrary to the statement from Luxalgo today (see below), I got NO reply to my 2 emails send to them! Also no email from them in my spam-folder!
Stay away from LuxAlgo!

Michael

24 December 2025
Unprompted review
LuxAlgo logo

Reply from LuxAlgo

Hey Michael,

Our support team can always does it's best to respond to inquiries as fast as possible.

We have staff available day & night to make sure everyone should hear back within the day!

Rated 1 out of 5 stars

Good Luck getting refund from these…

Good Luck getting refund from these SCAMMERS if you forget to cancel your subscription!!
Very poor Customer service and they will not back to your chats after they charge on your card!!

14 December 2025
Unprompted review
LuxAlgo logo

Reply from LuxAlgo

Thanks for sharing your feedback.

We're sorry to hear you had this experience. Our subscriptions renew automatically unless they are canceled beforehand, which is disclosed at checkout and in our Terms of Service.

Our support team is made up of real people, and although response times can vary during peak times, we do respond to every request that reaches us. If you want help reviewing your account, just reach out to support@luxalgo.com.

We would be happy to take another look and help you out.

Rated 5 out of 5 stars

Customer support

Had a great experience with their support team. Rodrigo was quick to answer my questions and find the right solution to my issues.

19 December 2025
Unprompted review

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