LUTZ Reviews 1,761

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Both the website and the store deserve a solid 10! I was at Lutz in Amsterdam last Saturday (4 april) and had a great experience thanks to the honest and helpful staff. Highly recommended 👌😊🍀

Rated 4 out of 5 stars

Great service and friendly staff, good discounts when available. Great return service as well!! Terrible carton boxes with online purchases, they are so thin they arrive damaged....the expensive it... See more

Rated 5 out of 5 stars

I recently ordered sneakers from lutz.nl, and I’m very impressed. The website is beautifully designed, featuring appealing brands and great sale offers. My order was delivered quickly to Austria, and... See more

Rated 5 out of 5 stars

I love their selection of clothing and shoes. All of my favourite brands in one place. Just got myself a jacket by IM and a pair of Autry sneakers -- impeccable quality, thorough packaging and a sweet... See more

Company details

  1. Haute Couture Fashion House
  2. Costume Store
  3. Couture Store
  4. Jewelry Store

Written by the company

LUTZ is een kledingzaak in Vinkeveen met internationale topmerken voor mannen en vrouwen. Wij presenteren de mooiste en de beste merken op meer dan 1.000 m2 winkel oppervlakte.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Article affected by sun

Recieved and article (blouse of Isabel Marant) that was clearly affected by the sun. The colour of the garment was faded in specific areas. Should not have been sold and sent to me.

5 March 2026
LUTZ logo

Reply from LUTZ

Dear Regina,

Thank you for your review.

We are sorry to hear that the item you received did not meet your expectations. This is certainly not the standard we aim to deliver.

We would like to look into this matter for you and find a suitable solution. Could you please contact us via shoponline@lutz.nl with your order details? We will be happy to assist you further.

Kind regards,
Michelle, team Lutz

Rated 5 out of 5 stars

successful purchase

I received the package on 20.02.2026. I later checked the contents of the package and I can say that it is a trustworthy store and the product delivered is original. The delivery time leaves something to be desired, but this is not the store's fault. I placed the order on 10.02.2026 late at night. So it took 10 days to prepare the order and transport it. The time is too long for the price paid 19.5 Euros. If I have the opportunity again, I will shop at this store again.

11 February 2026
Rated 2 out of 5 stars

Impossible to unsubscribe

I specifically said I did not want to receive their newsletter and ever since I purchased an item I constantly am getting the newsletter as well as other ads I have tried to unsubscribe from multiple times.

9 December 2025
Rated 5 out of 5 stars

Great service

Great service, excellent communication, and a smooth experience from beginning to end. Couldn’t be happier!

2 December 2025

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