Luscombe & CO Reviews 

185
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company, describing the service as top-tier and professional. Customers consistently praise the entire team for being exceptionally helpful, polite, and responsive during every step of the tenancy process. People frequently note that communication is speedy and precise, ensuring that all questions are answered without unnecessary stress. A few other people also felt that partnering with the agency over many years consistently delivers reliable and valuable support. Property owners and landlords appreciate the proactive approach to handling annual tenancy agreements and getting maintenance issues sorted out efficiently. Reviewers emphasize that the smooth operations make renting or managing properties feel entirely seamless.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and friendly... See more

Service

Users describe positive interactions with service, praising the professional and efficient support provided... See more

Customer service

Customers report deep satisfaction with customer service, highlighting fast responses and continuous support... See more

Response time

Consumers find response time to be extremely positive, praising the team for super speedy replies and prompt... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience, noting that everything went... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have just sold my Flat for me. They handled everything from putting it on the market, prepared professional details including photographs, sourced prospective buyers and carried out vie... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(185)

125 reviews in the last 12 months

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Rated 4 out of 5 stars

No issues

Been renting from them for around 5 years and no issues. Quick to send people out for maintenance issues, good communication (particularly from Lauren and Felicia) and always try to accommodate your needs for inspections and surveys. Only marked down slightly because I took a day off work for an inspection one time and they didn't turn up, but mistakes happen.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I have been using luscombes for quite a…

I have been using luscombes for quite a few years now and they have always provided a great service. They are always helpful and polite and if there is ever an issue it is always sorted out as quickly and efficiently as possible. I eouod highly recommend luscombes for anyone looking for assistance with tenancies

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Lauren

Lauren has been a pleasure to deal with while sorting out the initial contract of a property. Super helpful and attentive.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

great job Felicia.

have been communicating with Felicia about our rented accomadation.She was very helpful and informative and responded very quickly.Thankyou!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Lauren responded to all of my queries…

Lauren responded to all of my queries really quickly, and ensured I was kept in the loop throughout the process. I’ve had a brilliant experience and want to thank Lauren for her professionalism and general helpfulness.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Always up to speed

My experience was great. Every single question I had was answered. Lauren responded in a timely manner, she’s amazing and just seem to make everything easy for me.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Thanks Lauren, for helping my father to smoothly transition to year 2 of renting his property out to the same tenents!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I've used Luscombes for 10 years

I've used Luscombes for 10 years. During that time they have never let me down and have always provided a high standard of service, delivered in a friendly and professional way. I would certainly recommend them

15 May 2025
Unprompted review

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