Luscombe & CO Reviews 

185
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company, describing the service as top-tier and professional. Customers consistently praise the entire team for being exceptionally helpful, polite, and responsive during every step of the tenancy process. People frequently note that communication is speedy and precise, ensuring that all questions are answered without unnecessary stress. A few other people also felt that partnering with the agency over many years consistently delivers reliable and valuable support. Property owners and landlords appreciate the proactive approach to handling annual tenancy agreements and getting maintenance issues sorted out efficiently. Reviewers emphasize that the smooth operations make renting or managing properties feel entirely seamless.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and friendly... See more

Service

Users describe positive interactions with service, praising the professional and efficient support provided... See more

Customer service

Customers report deep satisfaction with customer service, highlighting fast responses and continuous support... See more

Response time

Consumers find response time to be extremely positive, praising the team for super speedy replies and prompt... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience, noting that everything went... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have just sold my Flat for me. They handled everything from putting it on the market, prepared professional details including photographs, sourced prospective buyers and carried out vie... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(185)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Best letting agency!!

I have lived in the UK for 14 years now and for sure can say, this agency is so far the best I have used. They communicate really well and make sure everything is alright and the tenant is happy. I can't say anything bad about them. Especially Lauren, who has always kept me up to date with any changes and any updates about my accommodation. :)

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience of working with…

Excellent experience of working with Luscombe & Co through a sales process - Lauren was great to work with, kept the transaction progressing and achieved a successful outcome. We would highly recommend and use again

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Lauren at Luscombe

Lauren at Luscombe, made my renting experience seamless. She followed up with any questions and queries I had.
There was a smooth communication among myself, Luscombe and the landlord.
Thank you for making this move smooth.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have been tenants with Luscombe and Co for over two years and have consistently received exceptional service. Lauren, in particular, has been instrumental in addressing our concerns with diligence and efficiency. We wholeheartedly recommend their services.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

They are quick to deal with issues and thrive to solve problems quicker. Staff have been so helpful, polite and professional. My recent experience with Lauren has been excellent , I felt listened to and the issue was resolved, thanks Lauren.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Been a tenant of Luscombe and co for nearly 2 years now and never had any issues, whenever we’ve had issues within the property it’s been sorted out straight away!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great letting company

I cannot recommend Luscombe and Co enough. This has been the smoothest house move that I have completed. A special thanks to Felicia who has gone above and beyond and has answered any queries we have had along the way quickly and efficiently. Thank you

17 November 2025
Unprompted review

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