Lune London Reviews 

LUNE138964 - I had an issue where a dress arrived and it was not in any way looked the same as the pictures or description, they agreed to this and agreed to issue me a voucher code to spend money on their website, this was on 27th July and I emailed this morning and none of my emails are going through they are all undelivered and voucher code is not working. I've had an issue with them since the day I bought this dress and clearly havent bothered to resolved it, it was all lies that they have told. shocking customer service.

Item arrived much later than promised so I couldn't wear it for the occassion I had purchased it for ( when I saw it I wouldn't be seen dead in it anyway!)
Poor fit and badly cut.
Described as 95%cotton, flowing and lightweight....in reality it was jersey, nothing like the description, and looked like an old woman's nightie! Not at all as portrayed on the website.
Now in the process of returning it which they say could take 8weeks via international mail, and at my expense.
I too have been offered coupons instead of returning the product. At 83 Euros it was not cheap and I want my hard earned cash back!!
Considering contacting trading standards.
The company have a UK address and one in Holland....why should I have to send the rubbish items back to China and pursue a refund which could take months?
NEVER AGAIN! DO NOT BUY FROM THEM!😡😡😡😡

Do not order from this company they still owe me a tip as wasn’t in stock but still took my money I have tried to reorder different size but the email is now blocked DO NOT ORDER FROM HERE it’s been 5 months still not sorted

I am a bit shocked finding out I've been scammed, I received the shoes in the wrong size, emailed about a refund and got a response right away and was told I could refund to Canada at my own expense which made me a bit worried but the conversation with the customer support seemed ok so I shipped them to the Canada address which cost a lot, £40. Two weeks after shipping the boots I emailed for an update and the email address doesn't work and neither does the links of my order to the website and none of the links on Google work either. It's a complete scam!

Do not use this fraudulent company.

I totally agree with other reviewers. Steer well clear of this company they are a bunch of clowns. I bought a blue striped woman’s shirt which was marketed at £81.99 and on offer for £40.99. Alarm bells should have started then!! Said quite clearly ‘free shipping’ well that’s completely untrue,unless the garment is over a certain price. Shirt arrived looking like a piece of rag with no washing instructions?! Dodgy to say the least. Poor quality and definitely not worth what I paid let alone £81.99. Will never use them again and will pass the word on as much as I can. Chareltons!!!!!!

No response from emails sent requesting refund-tried calling I think Canadian number on website unobtainable not sure where to go next? Any ideas please?

AVOID complete scam, fake, fraud, do NOT use

Pure scam. Now their website is not working. So you can’t even send an email anymore. The product was totally different and poor quality terrible. They did not own the issue.

Awful quality and the only way to return is to Canada. Just don’t buy anything from Lune

I have been in dispute with themn for a month regarding an item i did not order but which they charged me for. It did not appear in my basket when I ordered a separate garment!. they have consistently blocked refunding me the payment or accepting return of the garment.
3 emails sent this week were 'undeliverable' and today their website is inaccessible/not there!!
i want to exchange the other garment, wrong size! They offered me a discount voucher to re purchase at no cost and keep the original? i find it all very strange and disconcerting! I will no longer buy clothes on line!!
Dreadful experience!!

Total scam website don’t get involved with them. You have been warned.

this is a scam company, I was charged more that I should have been, the product took ages to arrive and then was a ridiculous size and the quality was not good. so then I tried to return the item and the email address given for returns just bounced back, the returns policy says you only have 3 days to make a return which I understand is not in accordance with English law and yet you cant get your email sent anyway to start the refund process. lesson learnt, I should have checked the reviews before ordering.

I wish I had read the reviews before I made a purchase. The product took nearly 3 weeks to arrive and now I am unable to send them back. Not the quality I felt was represented. This is not based in London and therefore misleading to the customer. DO NOT BUY FROM HERE.

I made the mistake of ordering from Lune London only to find out the "London" has nothing to do with this company. Once I received the items I'd ordered I saw that they weren't anything like the online pictures, not even the fabric. I emailed the company to request return and refund. I sent the items (£36) to the address in Canada, saw that they'd been delivered, and sent an email to confirm my refund. Of course everything is coming back undeliverable now. Horrible experience, expensive lesson learned.

Do not buy from Lune. It’s a scam. Poor quality, no ability to return unwanted items.

Lune London - now trading under "Amarae" is a front for a Chinese business; customer terms are unfair and not transparent. Goods do not match website pictures and quality is poor. Beware of the returns process which is costly and hidden until it is needed. Caveat Emptor!!!

Do not buy from Lune London!

They pretend to be a premium UK-based brand, but they are a predatory drop-shipping operation shipping cheap polyester rubbish directly from China.

Trying to cancel my order before it even shipped was an absolute nightmare. Customer service deliberately delayed the process for ages just to force the package out the door.

Even my bank was unhelpful when I tried to pursue a Section 75 claim because the company plays logistics games to trap your money.

When the clothes finally arrived, the quality was shocking. Worse, they had deliberately cut the clothing labels out of the garments. This is completely illegal under UK Textile Labelling Regulations. They do this to hide the 100% cheap polyester composition and mask the true origin of the clothes.

To top it all off, their customer support email server now completely bounces back as a dead domain.

They take your money, send illegal goods, and then completely shut down their communication channels.

Avoid this company at all costs.

I had an experience just like everybody here. My advice is don’t waste your time emailing back and forth with them trying to negotiate a fair return and refund (it doesn’t work) and don’t pay to send the item back at great expense to Canada or Germany. They won’t supply you with a free returns label and you will lose the money you paid to ship the item too, even though you were told it was free shipping when you purchased. Please just contact your bank immediately and initiate a chargeback like I did - which I have just received. Also, if you are wondering why their website has suddenly disappeared, it is now called Amarae.

Terrible experience. Do not to purchase anything from this Lune London. My experience was extremely negative The customer service is appalling and although they accept that the purchase I made was not up to their standards, I have been jumping through hoops to merely try and return the item. I have still not managed to get a resolution to the difficulties and the problem that I have with the product

The stitching is appalling.The label has been cut off and it is definitely not as described And when, I contacted the company to ask for a return label. They inform me that this is not possible to get return label and that the only way I can return the item is return it to Canada at my expence. I am absolutely outraged at the fact that the company is misleading and getting away with this what has happened to consumer rights.
I'm not happy with the stupid blouse and I only want a refund. Paying 50 pounds for a garment that is substandard is simply not good enough, and I really don't understand how a company is able to get away with it? I actually feel really stupid buying from Lune London they appears to be getting away with downright theft. Poor customer service .