Lumos Experiences Reviews 

1,798
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,419 reviews, reviewers had a great experience with this company. Customers consistently praise the welcoming and professional staff for their helpfulness, alongside the talented musicians who delivered excellent and passionate performances. The beautiful and atmospheric venues, often enhanced by candlelight, significantly contributed to a special overall experience. However, some customers noted issues with seating comfort and obstructed views. A few also found the candlelight ambiance diminished by external light or artificial candles. Additionally, some reviewers were not happy with organizational aspects like event delays, parking, sound clarity, or performance content.

What people talk about most

Location

Reviewers highlight ambiguous aspects of location, with some expressing satisfaction with beautiful and local... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and friendliness of the... See more

Service

Users describe ambiguous interactions with service, with some experiencing positive service, such as a staff... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing delight and satisfaction,... See more

User experience

Customers consistently note ambiguous experiences with the user experience, with many praising the visual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wonderful evening thankyou . Loved the welcoming staff , loved the music , loved the ambiance . I really did have a problem with sitting so long on a church pew . Please do make sure that we know o... See more

Company replied

Rated 4 out of 5 stars

The string trio did an excellent job performing Beatles' music and the church setting was lovely. Thankfully it wasn't a hot evening or the church sanctuary would have been very uncomfortable. The can... See more

Company replied

Rated 4 out of 5 stars

The musicians and music were flawless. The Venue could use some improvement. I am always cold but it was actually a little warm given the amount of people that were seated right next to each other. Th... See more

Company replied

Rated 5 out of 5 stars

We visited Canterbury Cathedral , an impressive venue in any case. We were shown to our event by some very helpful staff outside. Once inside and seated , the "women who defined jazz " Billie Hallid... See more

Company replied


Company details

  1. Live Music Venue

Written by the company

Lumos Experiences brings you enchanting concert experiences paying homage to world famous artists. We've partnered with spectacular locations & churches across the UK, US & EU to deliver a concert experience that is nothing short of magical ✨


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(1,798)

1,484 reviews in the last 12 months

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Rated 3 out of 5 stars

It was unfortunate that it was an…

It was unfortunate that it was an EXTREMELY hot and humid night in a very old church in Kinderhook, ny. The open windows and fans didn't do much. The musicians were EXCELLENT and although we LOVE Abba the music didn't seem to lend itself to those instruments. This was our 2nd Lumos concert (1st in Kenmore Hall in Albany, NY....GREAT venue!!!) It was enjoyable but not the best.

1 August 2026
Unprompted review
Lumos Experiences logo

Reply from Lumos Experiences

Hi,

We're glad to hear that you enjoyed the musicians and that you've joined us for more than one Lumos performance. We really appreciate you taking the time to share your thoughts.

We're sorry that the conditions at the venue made the evening less comfortable than it should have been. We understand how the heat and humidity could have impacted your enjoyment, despite the efforts to keep the space cool.

We also appreciate your honest feedback about the musical arrangements. While we know musical tastes vary, comments like yours are valuable and help us shape future programmes and performances.

Thank you again for your continued support and for sharing your experience. We hope to welcome you back again and provide an evening that lives up to the high standard you experienced at Kenmore Hall.

Lumos Experiences

Rated 5 out of 5 stars

The concert was delightful

The concert was delightful. Atmospheric and just beautiful. The musicians were amazing...I'm a big cello fan! The church was very warm, however, especially with about 300 people in attendance. It was difficult to hear announcements by the viola player, so perhaps a new sound system is in order?

1 August 2026
Unprompted review
Rated 5 out of 5 stars

A quiet evening with friends

A quiet evening with friends. The Abba music was so familiar and yet so very different and soothing. The venue was serene and peaceful. The musicians were just so wonderful and talented.
There were several audience members on there phones for most of the program. That is just so disrespectful to the the musicians and the audience.
Please, if you choose to attend this marvelous performance, leave your phones home.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

A far from magical experience

We arrived at the venue at 6.30pm for the concert at 7pm to be told they were merging two concerts into one at 8.30pm. The email informing us did not arrive until when we arrived! No-one from the company was there to explain. We sat on uncomfortable pews for at least 3 and a half hours!!! We were not told where to sit until 8.15 and at that point we were told to move considerably further back to accommodate two sessions of platinum customers. We had paid gold prices and saw no candles (all on floor level) or the musicians (also on floor level). It was a total waste of money and a very unpleasant evening not at all special and my daughter from Milan said it was the fourth one she had seen and by far the worst. It was the first time for me and my husband. Not at all magical watching the candles being placed and then a total lack of atmosphere. Far too many people packed into a beautiful church and the company did little to make it an experience. Musicians were good but so disappointing that we could not see them. We might as well have been listening to a recording. Too much money for so much promised.

1 August 2026
Unprompted review
Lumos Experiences logo

Reply from Lumos Experiences

Hi,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the standard you expected.

We completely understand your disappointment regarding the changes to the evening, the delays, and the seating arrangements. We appreciate that guests attend our Candlelight performances expecting a special atmosphere and a memorable experience, and we are sorry that on this occasion we fell short.

We’re pleased to hear your comments about the musicians, but we recognise that the overall experience was impacted by the circumstances surrounding the event. Your feedback regarding communication, seating, and event organisation has been shared with the relevant teams as we continue to improve.

Thank you again for your understanding, and we hope to have the opportunity to welcome you to a future performance and provide the experience you originally expected.

Lumos Experiences

Rated 5 out of 5 stars

Cold Play Experience

Last night I saw the Cold Play performance . The musicians were amazing ! The ambiance was perfect with all the candles . This trio was so wonderful. The Cellist gave in-site on certain songs from diff albums . Was a wonderful time .

1 August 2026
Unprompted review
Rated 2 out of 5 stars

Bad setup

Performance was good but it was unenjoyable because of the heat of the venue and the setup with loud fans making it hard to hear the performance. Also it was impossible to see the performers as they were not raised up. Disappointing experience

31 July 2026
Unprompted review
Lumos Experiences logo

Reply from Lumos Experiences

Hi,

We're pleased to hear that you enjoyed the performance itself, but we're sorry that the venue conditions affected your overall experience.

We understand how the heat, background noise from the fans, and limited visibility of the performers would have taken away from the atmosphere and enjoyment of the event. We appreciate you highlighting these aspects, as they're an important part of creating the experience our guests expect.

Your feedback has been shared with the relevant teams and will be taken into consideration as we continue to improve our events.

Thank you for taking the time to leave a review. We're sorry that the evening didn't live up to your expectations.

Lumos Experiences

Rated 3 out of 5 stars

Too bad comfort wasn't considered

The music was beautiful, the setting was lovely, the candlelight was soothing, but the temperature in the church was probably in excess of 90 degrees. Everyone was fanning themselves and by the time the one-hour show was over, I had sweat through all of my clothing. I would do this again in early spring or fall, but never again in summer.

1 August 2026
Unprompted review
Lumos Experiences logo

Reply from Lumos Experiences

Hi,

We're delighted to hear that you enjoyed the music, the beautiful setting, and the candlelit atmosphere. Thank you for taking the time to share your experience.

We're sorry, however, that the extreme heat inside the church affected your enjoyment of the evening. We appreciate how uncomfortable the conditions must have been, particularly during such unusually warm weather, and understand why this impacted your overall experience.

Your feedback regarding the venue conditions has been shared with the relevant team and will be taken into consideration when planning future events where possible.

Thank you again for your kind words about the performance. We hope to welcome you back for another Lumos concert in cooler weather and provide an even more enjoyable experience.

Lumos Experiences

Rated 4 out of 5 stars

We had a wonderful experience

We had a wonderful experience, despite some issues with the venue. Our experience took place in an old church that did not have air-conditioning. It was a very hot summer day, which made the environment very uncomfortable. The actual set up was beautiful. The musicians were phenomenal! When booking your experience, make sure to pay attention to the venue in order to make sure you are comfortable.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I took my 16 year old grandaughter and…

I took my 16 year old grandaughter and the moment she got back home she got her guttar out, it was such a inspiration to her hopfully to get back into the playing music, I will be taking her to more we both loved it and hopefully more young ones will go, the settings with the candles also make you appreciate the beauty of your surroundings Loved it all.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Loved it all

Loved it all: the venue (I'd never been inside before), the musicians, the set list and the calming cozy effect of seeing this by Candlelight. Hope to do it again soon. Great value

1 August 2026
Unprompted review
Rated 4 out of 5 stars

The ambiance and talent are superb

The ambiance and talent are superb. The venue, not so much as there was no air conditioning and it was very hot with little airflow. The heat was very distracting. I am glad the show was only an hour due to being very uncomfortable with the heat.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Coldplay concert

Great Coldplay concert, however could not hear the musicians speak when addressing the audience, as they had no microphone. I had great difficulty in actually buying the tickets online and almost gave up.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

A world of culture

This concert was phenomenal my wife and I saw the following string trio * 🎻 David Marks – Violin
* 🎻 Graham Cohen – Viola
* 🎻 Matt Armbruster – Cello they gave us a great experience. Can't wait till my next concert

31 July 2026
Unprompted review

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