My package hasn’t arrived yet. Expected date of arrival is 12/12/25-12/19/25. Unable to track any longer, perhaps because the package is coming from overseas🤷♀️
Company replied
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Review summary
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Over all they have great products. Shipping and processing times can be a bit slow, but that's the only criticism. The Quality of their product is excellent and their customer service is good.
Company replied
I absolutely love the quality of the items I picked out. Their customer service was excellent when my package was missing, very responsive and helpful.
Company replied
Pretty bras but i have purchased a couple of them lately that didnt last very long.
Company replied
Company details
Written by the company
Lumina Vancouver: Where Luxury Meets Confidence Vancouver's premier destination for exquisite lingerie and sophisticated apparel since 2010. Nestled in the luxury retail corridor of downtown Vancouver, our boutique offers a meticulously curated collection blending West Coast elegance with intimate luxury. Our Specialty Collections We specialize in premium women's lingerie—including French-inspired bras, silk sleepwear, delicate bodysuits, and everyday essentials—alongside refined men's clothing featuring tailored shirts, premium denim, and classic knitwear. Each piece celebrates confidence and individual style, embodying Vancouver's relaxed yet refined spirit. Expert Personalized Service Our expert fitters provide personalized consultations in private fitting suites, ensuring perfect comfort across our inclusive size range (28A-44H). From delicate European laces that embrace feminine curves to sustainable menswear crafted from organic cotton and responsibly-sourced wool, we create fashion that makes you feel as extraordinary as you look. Our Values & Commitment Proudly woman-owned with over fifteen years of expertise serving Vancouver's most discerning clientele, Lumina embraces body positivity and ethical manufacturing. Our collections feature both internationally acclaimed designers and exclusive Vancouver-made pieces available nowhere else in Canada. The Lumina Experience Experience the difference at our welcoming boutique, where passionate style experts help you discover pieces that elevate your wardrobe and confidence alike. Locally inspired yet globally influenced, Lumina Vancouver seamlessly blends luxury with everyday wearability—because everyone deserves to feel beautiful from the inside out.
Contact info
Elzenhoven 2, 3162 PJ, Rhoon, Netherlands
- +13023295856
- support@luminahelp.com
- lumina-wear.com
3.0
Average
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
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The purchase experience online was very…
The purchase experience online was very good & user friendly.
24 November 2025
Unprompted review
Reply from Lumina Wear
Hi Ewa!
Thanks for the feedback! We work hard to make our site user-friendly, so it's great to hear it worked well for you.
Appreciate it!
Best,
Drew
Customer Support | Lumina Wear
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