Lumina Wear Reviews 

Reply from Lumina Wear

Feb 9, 2026

Thank you for your feedback, Vincent! We're glad the website made your shopping experience seamless and that the dress description and photos helped you make your choice. We appreciate you taking the time to share your experience! 💕

Best regards,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Feb 9, 2026

Hi Sonya, thank you for your feedback. We're sorry to hear that some recent purchases haven't lasted as long as expected. This isn't the quality standard we aim for. Please reach out to our customer service team at support@luminahelp.com with your order details so we can make this right for you. Your satisfaction is important to us! 💜

Best regards,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Feb 9, 2026

Thank you, Korrie! We're so glad you love the quality of your items, and we're especially happy our customer service team could help resolve the shipping issue quickly. Your satisfaction is our priority! 💜

With gratitude,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Feb 9, 2026

We sincerely apologize for your disappointing experience and the distress this caused during such an important time. This is absolutely not the quality or service we aim to provide. We take your feedback very seriously and would like to resolve this immediately. Please contact us directly at support@luminahelp.com with your order number so we can expedite a full resolution. We're committed to making this right. Our deepest apologies again.

Sincerely,
Sarah - Customer Care Manager, Lumina Wear

Reply from Lumina Wear

Feb 9, 2026

Hi Judith, we sincerely apologize for the delay with your order. We understand how frustrating it is when a time-sensitive item doesn't arrive as expected. Please reach out to our customer service team at support@luminahelp.com with your order number so we can investigate and provide you with a solution, whether that's expedited shipping or a full refund. We're truly sorry for this inconvenience.

Sincerely,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Feb 9, 2026

Thank you for the positive feedback, Ari! We're glad you love the quality and customer service. We appreciate your patience with shipping times—we're always working to improve our processing and delivery speeds. Thank you for your understanding and continued support! 💕

Best regards,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Feb 9, 2026

Catherine, we're truly sorry for your disappointing experience. We take product accuracy and customer satisfaction very seriously. We apologize that the items didn't meet your expectations and that you experienced issues with our customer service. Please reach out to us directly at support@luminahelp.com so we can review your case and work toward a more satisfactory resolution. We want to make this right.

Sincerely,
Sarah - Customer Care Manager, Lumina Wear

Reply from Lumina Wear

Feb 9, 2026

Hi Alexandra! Thank you for your lovely review. We're so glad our bras make you feel confident! We appreciate your feedback about sizing. If you ever need help finding your perfect fit, please don't hesitate to reach out to our team. We're here to help! 💜

Warm regards,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Feb 9, 2026

Thank you for the great feedback! We're so glad our dropdown menu and detailed size guide (including dress length) made your shopping experience easier. We hope the dress fits beautifully! 💜

Warmly,
Sarah - Lumina Wear Customer Care

Reply from Lumina Wear

Jan 5, 2026

Hi Elizabeth,

Thank you so much for taking the time to leave this review! We're thrilled to hear that you've been kept informed throughout your order process. Transparent communication is something we strive for with every customer.

We appreciate your business and hope you love your purchase when it arrives!

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Jan 4, 2026

Hi Linda,

I'm truly sorry to hear about your experience with the blouse. When a product doesn't meet expectations in terms of fabric quality, fit, or color, I completely understand the frustration—especially after providing exact measurements.

Regarding the return shipping cost, I need to address what appears to be a significant misunderstanding. Return shipping to our fulfillment center would never cost $1,500 for a single blouse. Standard international return shipping typically ranges from $15-$40 depending on the carrier and service level selected. If you received a quote of $1,500, something was clearly incorrect with that estimate, and I sincerely apologize for any confusion this caused.

We work with international fulfillment partners to offer competitive pricing on our products, and while this does mean returns ship internationally, we always strive to make the return process as straightforward as possible. Our return policy is detailed on our website, including information about return shipping.

Given the quality issues you experienced and the confusion around return costs, please contact support@luminahelp.com with your order number. We'd like to review your case and work toward an appropriate resolution, even though the item has already been donated.

We truly apologize that this experience fell so far short of your expectations.

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Jan 5, 2026

Hi Kathy,

I can see you've reached out multiple times regarding your return, and I sincerely apologize if there's been any miscommunication or delay in our responses.

We absolutely honor our return policy and are committed to transparency with all our customers. We work with international fulfillment partners to offer competitive pricing, which is clearly stated in our shipping information. Our return process is detailed on our Returns & Refunds page, and we always provide return instructions when customers contact us.

I've reviewed our correspondence records and want to ensure we address your concerns properly. Please send one more email to support@luminahelp.com with "ATTN: Kathy Return Request" and your order number in the subject line. I'll personally ensure you receive return instructions within 24 hours.

We take customer satisfaction seriously and want to resolve this for you.

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Jan 4, 2026

Hi Joshua,

Thank you so much for your wonderful review! We're thrilled to hear the fit was perfect and that you love how it looks. Your feedback means the world to us.

We hope you enjoy wearing your new piece, and we'd love to see you back for future purchases!

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Jan 4, 2026

Hi Wendy,

I sincerely apologize that your dresses didn't arrive in time for New Year's Eve. I completely understand your frustration, especially after selecting express shipping for this time-sensitive event.

Your order experienced an unexpected delay due to inventory stock issues on one of the items, which pushed back the fulfillment process. This resulted in your package being shipped later than our standard timeline. According to the latest tracking update, your package arrived at the Miami regional hub on January 3rd and is with the local carrier for final delivery.

This should not have happened, especially with express shipping. We've prioritized reviewing your case to apply an appropriate resolution for the delay and inconvenience. Please contact support@luminahelp.com with your order number, and we'll make this right.

Again, I'm very sorry we couldn't get your dresses to you for New Year's.

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Jan 4, 2026

Hi Sandie,

Thank you for your review! We're so glad to hear that navigating our website was easy and that you enjoyed the discount.

We appreciate your business and look forward to seeing you again!

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Dec 24, 2025

Hi there,

I'm truly sorry for the extended delay on your order and that it didn't arrive in time for your event. I completely understand your frustration, especially given the time-sensitive nature and the amount invested.

We process and ship orders as quickly as possible to meet delivery timelines, but once packages leave our facility, transit times can unfortunately exceed expectations due to factors outside our control. That said, over a month is absolutely unacceptable from a customer experience standpoint.

Our customer service team is currently on break for the holidays, but we want to ensure this is resolved promptly. We've prioritized your case for review, and we'll apply an appropriate resolution for the inconvenience and delay you've experienced. Please contact our support team at support@lumina-wear.com with your order number so we can address this as soon as we return.

We sincerely apologize for this experience and want to leave you satisfied.

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Dec 24, 2025

Hi Brad,

I sincerely apologize that your jacket hasn't arrived in time for Christmas. I understand how disappointing this is, especially when you were counting on this as a gift.

Your order was processed and shipped on December 8th. According to our latest update, your package arrived in Chicago on December 20th and is with the local carrier for final delivery. We process and ship orders as quickly as possible, but once packages leave our facility, transit times depend on carrier performance, which can sometimes be affected by factors beyond our control, especially during the holiday season.

Our customer service team is on break for the holidays, but we want to make sure this is resolved promptly. We've prioritized your case for review and will apply an appropriate resolution for the delay and inconvenience. Please contact support@lumina-wear.com with your order number, and we'll address this as soon as we return.

Again, I'm very sorry we couldn't get this to you on time for Christmas.

Best regards,
Lumina Wear Team

Reply from Lumina Wear

Dec 24, 2025

Hi Eric,

I sincerely apologize for the confusion and lack of communication regarding both of your orders.

Your first order (placed December 6th) was cancelled on December 9th due to the item being out of stock, and a full refund of $84.95 was processed to your card. You should have received this within 3-5 business days.

For your second order (placed December 11th), it was fulfilled on December 12th. However, I can see there may be a tracking update issue. Our customer service team is currently on break for the holidays, but we've prioritized your case to investigate the shipment status and provide an explanation and appropriate resolution if there's been a delay.

Please contact support@lumina-wear.com with your order number, and we'll address this promptly when we return. I apologize that our support team didn't respond to your initial emails—we're working to improve our response times.

Best regards,
Lumina Wear Team