What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
Company replied
I learned a lot from my first look. I did a clothes purge yesterday and what I have left includes a lot of pieces that would fit into a capsule wardrobe for my style type, though I see another purge a... See more
Company replied
I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
Company replied
Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They responded to my request quickly
They responded to my request quickly, with professionalism, and accommodated my request with a follow up.
Thank You
20 April 2026
Reply from Lumi Reviews
Dear Davis!
Thank you so much for your kind words!
We’re really glad to hear that your request was handled quickly and professionally, and that the follow-up met your expectations. Providing attentive and reliable support is very important to us.
We truly appreciate your feedback and are always here if you need anything further.
Warm regards,
Head of Customer Success
LUMI Team
Great site.
20 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your feedback!
We’re so glad to hear you’re enjoying the site. It means a lot to us. If you ever need anything or have questions, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Prompt response from on line chat &…
Prompt response from on line chat & excellent conversation with live person initially.
20 April 2026
Reply from Lumi Reviews
Dear Patricia!
Thank you for your kind feedback!
We’re really glad to hear that you had a prompt response through our online chat and a positive experience speaking with our team. Providing both quick and meaningful support is very important to us.
Warm regards,
Head of Customer Success
LUMI Team
Styles for Seniors
I am learning a great deal, but would appreciate models who are age 50+
20 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Beth!
Thank you so much for your feedback!
We’re really glad to hear that you’re learning a lot — that means a great deal to us. Your suggestion about including models aged 50+ is incredibly valuable, and we completely understand how important it is to see styles represented on a wider range of ages.
We’ll be sure to share this with our team as we continue to improve and make Lumi more inclusive and relatable for everyone. Thank you again for helping us grow!
Warm regards,
Head of Customer Success
LUMI Team
Interesting and helpful information
19 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Nicola!
Thank you for your feedback!
We’re really glad to hear that you found the information both interesting and helpful. Our goal is to make style guidance clear, practical, and useful, so it’s great to know it’s resonating with you.
If you ever have any questions or need further support, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Fast Response
The response to my query was immediate. Both sides worked on the problem and solved it within a couple of hours.
19 April 2026
Reply from Lumi Reviews
Dear Barb!
Thank you for your kind feedback!
We’re really glad to hear that your query was resolved quickly and that both sides were able to work together efficiently to solve the issue. Fast and effective support is very important to us, so it’s great to know we met your expectations.
If you ever need anything else, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Dianne!
Thank you for your message — we’re glad to hear you’ve had a positive experience with us.
We’re sorry to hear you’d like to cancel your subscription. We can certainly help you with this, but we’re not able to process cancellations directly via review messages for security reasons.
Please contact us at customer.care@lumi-app.co with your account details, and our support team will take care of your cancellation as quickly as possible. We’re here to help if you need anything else.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Sammie!
Thank you for your feedback!
We’re really glad to hear that you enjoyed the process and that the outfit suggestions felt on target. Making stylish dressing easier and more intuitive is exactly what we aim for.
We appreciate you sharing your experience and look forward to continuing to support you.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Katie!
Thank you for your feedback!
We’re so glad to hear that everything feels spot on so far — that’s exactly what we aim for. It’s great to know the guidance is resonating with you and supporting what you need.
We’re excited to keep helping you along your style journey!
Warm regards,
Head of Customer Success
LUMI Team
Quick response and action.
18 April 2026
Reply from Lumi Reviews
Dear Lisa!
Thank you for your kind feedback!
We’re really glad to hear that you experienced a quick response and prompt action from our team — that’s exactly what we aim for.
If there’s ever anything more we can assist you with, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
So far
So far, so good! I am older but i do like to look well in my clothing. i have a special person in my life and i need help.
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Joy!
Thank you for your lovely message!
We’re so glad to hear that your experience has been positive so far. Wanting to feel confident and look your best — especially for someone special — is such a wonderful motivation, and we’re really happy to support you with that.
Style has no age, and it’s all about finding what makes you feel good and confident. We’re excited to continue helping you along the way.
Warm regards,
Head of Customer Success
LUMI Team
I always thought I should wear delicate…
I always thought I should wear delicate styles to look feminine. Big difference!
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Pat!
Thank you for sharing this — it’s such a great insight!
It’s amazing how shifting perspective can make such a difference. Finding what truly works for you (rather than what we think we should wear) is such an important part of developing personal style.
We’re so glad Lumi could help you discover something new, and we’re excited to keep supporting you on your journey.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Karen!
Thank you for your feedback!
We’re so glad to hear that Lumi is helping you understand balance — that’s such an important part of building outfits that feel right. It’s great to know the guidance is making a difference.
We’re excited to continue supporting you on your style journey!
Warm regards,
Head of Customer Success
LUMI Team
Easy to understand and follow
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Tami!
Thank you for your kind feedback!
We’re really glad to hear that you found everything easy to understand and follow — that’s exactly what we aim for. Making styling simple and accessible is a big part of what we do.
If you ever need anything or have questions along the way, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
This is a scam
This is a scam. Even though I cancelled my subscription in nov 2025 I was still charged twice, with $99.99 each time. This is FRAUD!!
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Gabriela!
Thank you for your feedback.
We’re sorry to hear about your experience, as this is certainly not the impression we want to leave. We have carefully reviewed our records but were unable to locate any account or transaction matching the details provided in your review.
We take all concerns seriously and would genuinely like to investigate this further and assist you. To help us do so, we kindly ask that you either respond directly via Trustpilot so we can connect with you, or contact us at customer.care@lumi-app.co with any relevant account information (such as the email used to sign up or any transaction details).
In the meantime, we have flagged this review with Trustpilot for verification, as we want to ensure all reviews accurately reflect genuine customer experiences. We look forward to resolving this for you.
Warm regards,
Head of Customer Success
LUMI Team
Super quick and helpful response from…
Super quick and helpful response from customer support
17 April 2026
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your kind feedback!
We’re delighted to hear that you had a quick and helpful experience with our customer support team.
Providing timely and effective assistance is very important to us, so it’s great to know we met your expectations.
Warm regards,
Head of Customer Success
LUMI Team
Details! Seeing before and after is perfect
I wish there were arrows pointing to key areas
17 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Caryl!
Thank you for your thoughtful feedback!
We’re so glad to hear that you’re enjoying the before-and-after comparisons — it’s great to know that this format is helpful for you. Your suggestion about adding arrows to highlight key areas is a fantastic idea, and it makes a lot of sense in making the insights even clearer and easier to follow.
We’ll be sure to pass this along to our team as we continue improving the experience. Thanks again for sharing your input — it really helps us grow!
Warm regards,
Head of Customer Success
LUMI Team
So far so good
So far so good. Even though I am already doing a lot of that it's nice to know that I'm on the right track
15 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Martin!
Thank you for your feedback!
We’re so glad to hear that your experience has been positive so far. It’s great to know that the guidance aligns with what you’re already doing — sometimes that extra confirmation can make all the difference.
We’re excited to continue supporting you on your style journey!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Jean!
Thank you for your feedback!
We’re glad to hear you found our team responsive — providing timely support is very important to us.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Maria!
Thank you so much for your kind message — we truly appreciate it.
We’re really glad we could be of service, and it means a lot to know you had a positive experience with us.
If you ever need anything in the future, we’re always here and happy to help at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.