What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
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Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
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I learned a lot from my first look. I did a clothes purge yesterday and what I have left includes a lot of pieces that would fit into a capsule wardrobe for my style type, though I see another purge a... See more
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I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far I have been impressed with the…
So far I have been impressed with the options they provided
3 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Sheila!
Thank you for your feedback!
We’re glad to hear you’ve been impressed with the options so far. It’s great to know the recommendations are resonating with you.
We appreciate you sharing your experience!
Warm regards,
Head of Customer Success
LUMI Team
I like getting new info on how things look...
I like getting new info on how things look & ways to control visuals.
2 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Sheri!
Thank you for your feedback!
We’re glad you’re enjoying learning new ways to understand how things look and how to control your visual style.
That kind of awareness can make a big difference in how you put outfits together. We appreciate you taking the time to share this!
Warm regards,
Head of Customer Success
LUMI Team
I had no idea how or who or or or
I had no idea how to merge my old corporate wardrobe into my messy stay at home clothing with my new “I own a food truck” running around all the time clothes. But I sorted it all and this is really who I am and I now can focus my wardrobe as much as I can clear my mind of the extraneous thing that don’t matter anymore.
3 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Kristina!
Thank you for sharing this — it’s such a powerful transformation!
We’re so glad to hear the experience helped you bring clarity to your wardrobe across such different parts of your life. Finding a way to align your style with who you are now can make everything feel more cohesive and intentional.
It’s amazing to hear it’s not just about clothes, but also about creating mental clarity and focus — that’s exactly what we hope to support.
Warm regards,
Head of Customer Success
LUMI Team
Stellar Service
I was extremely pleased by your customer team of Alex and Elisa. Instead of waiting days or weeks for other companies’ responses your folks answered back in hours, sometimes in half an hour! Wow! And they made me feel like they wanted to resolve my issue to my full satisfaction.Bravo!
3 May 2026
Reply from Lumi Reviews
Dear Lynn!
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Alex and Elisa made such a positive impression — we’ll be sure to share your kind words with them.
Providing fast, attentive, and genuinely helpful support is something we care deeply about.
We truly appreciate your recognition and are glad we could meet your expectations! 😊
Warm regards,
Head of Customer Success
LUMI Team
I just learned a lot about myself and…
I just learned a lot about myself and how I was dressing wrong
3 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Ann!
Thank you for your feedback!
We’re really glad to hear the experience helped you learn something new about your style.
Those “aha” moments can make a big difference in how you choose and combine outfits.
We’re happy to be part of that journey with you! 😊
Warm regards,
Head of Customer Success
LUMI Team
I like some and yet not all of the…
I like some and yet not all of the suggestions. I like natural fabrics, embroidery, and some neutrals but my hair is white and I have a light complexion so I think the earthy tones will wash me out
2 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Sally!
Thank you for your thoughtful feedback!
You’re absolutely right — things like hair color and complexion can really impact how certain tones look, and earthy shades don’t always work for everyone. It sounds like you already have a strong sense of what you enjoy, and those preferences can definitely be incorporated into your recommendations.
We’d be happy to help refine your palette so it complements your features while still including the textures and details you love. Feel free to reach out to us at customer.care@lumi-app.co, and we can adjust your profile together.
Warm regards,
Head of Customer Success
LUMI Team
Interesting and pretty accurate
Interesting and pretty accurate. Still trying to make it applicable for me.
2 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Julie!
Thank you for your feedback!
We’re glad to hear it feels accurate so far. Applying it to your own style can take a bit of trial and adjustment, but that’s part of the process.
We hope it continues to become more practical and helpful as you explore further.
Warm regards,
Head of Customer Success
LUMI Team
It describes what will make Youtogether look…
It describes what will make You look put together.
2 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Lori!
Thank you for your feedback!
We’re glad to hear the guidance is helping you understand what creates a more put-together look.
That clarity is exactly what we aim to provide through the experience. We appreciate you taking the time to share this!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Teena!
Thank you for your feedback!
We’re so glad to hear you had a great experience and enjoyed the colors and clothing selections.
It’s wonderful to know the recommendations resonated with your style. We truly appreciate you sharing this!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Donna!
Thank you for your feedback!
We’re so glad to hear you had a great experience with our customer service. Providing helpful and responsive support is something we truly prioritize.
We really appreciate you taking the time to share this!
Warm regards,
Head of Customer Success
LUMI Team
Awesome Job Lumi
30 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Nina!
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience with Lumi. Your support truly means a lot to our team. We’re glad to be part of your styling journey!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Katharine!
Thank you for your feedback!
We’re glad we could help with your query — that’s exactly what we’re here for. Your satisfaction is our goal and we are glad we reached the expectations.
Warm regards,
Head of Customer Success
LUMI Team
Style quiz and visuals of style
30 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Debra!
Thank you for your feedback!
We’re glad you’re enjoying the style quiz and the visual approach. It’s designed to make discovering your style both clear and inspiring.
Warm regards,
Head of Customer Success
LUMI Team
Customer service response and solution…
Customer service response and solution to my issue was very quick and overall, easy.
29 April 2026
Reply from Lumi Reviews
Dear Angie!
Thank you for your feedback!
We’re glad to hear your issue was resolved quickly and easily — that’s exactly the experience we aim to provide.
Warm regards,
Head of Customer Success
LUMI Team
I could not cancel my subscription on…
I could not cancel my subscription on my phone, Lumi is not listed as a subscription. Thank you for your help!
29 April 2026
Reply from Lumi Reviews
Dear Carmen!
Thank you for your feedback!
We understand how confusing it can be when a subscription isn’t visible on your phone, so we’re really glad our team was able to help you get everything sorted.
Warm regards,
Head of Customer Success
LUMI Team
Understand the why behind how your clothes fit
I have not gone too deep into the app yet but the educational articles are awesome at explaining your style and how to incorporate it.
29 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Disha!
Thank you for your thoughtful feedback!
We’re really glad you’re enjoying the educational side of the app — understanding the why behind how clothes fit and work together is such an important part of building personal style. It’s great to hear the articles are helping you see that more clearly.
As you explore further, we hope the experience continues to feel even more useful and personalized.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Colleen!
Thank you for your feedback!
We’re so glad to hear that Alex was able to help you. We’ll be sure to pass along your kind words. 😊
If you ever need anything else, we’re always here for you!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Terry!
Thank you for your feedback!
We’re glad to hear your question was handled promptly and resolved to your satisfaction. Providing quick and effective support is always our goal.
Warm regards,
Head of Customer Success
LUMI Team
Good Outcome
Unfortunately I was re subscribed and advised i was going to be charged. Once I alerted the help team they unsubscribed me from the site immediately. It was a very quick response with a satisfactory outcome.
28 April 2026
Reply from Lumi Reviews
Dear Stephen!
Thank you for your feedback!
We’re sorry to hear about the initial confusion with the subscription, but we’re really glad our team was able to step in quickly and resolve it for you. Providing fast and effective support is very important to us.
We truly appreciate your understanding and are happy we could reach a satisfactory outcome. If you ever need anything else, we’re always here to help! 😊
Warm regards,
Head of Customer Success
LUMI Team
I was worried that the company would…
I was worried that the company would give me a hard time about wanting to cancel my account, but it was very easy, and I appreciate that.
28 April 2026
Reply from Lumi Reviews
Dear Susan!
Thank you for your feedback!
We’re really glad to hear that the cancellation process was easy and stress-free — that’s exactly the experience we aim to provide. Transparency and simplicity are very important to us, so it’s great to know that came through.
Warm regards,
Head of Customer Success
LUMI Team
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