What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
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I learned a lot from my first look. I did a clothes purge yesterday and what I have left includes a lot of pieces that would fit into a capsule wardrobe for my style type, though I see another purge a... See more
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I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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I reached out with my concerns
I reached out with my concerns - and was instantly rewarded with return email - acknowledging my concerns - t hank you for your prompt reply
I am cancellation my involvement
11 May 2026
Reply from Lumi Reviews
Hi Gerri!
Thank you for reaching out and for giving us the opportunity to respond to your concerns.
We’re glad our team was able to reply promptly and acknowledge the issue. While we’re sorry to hear you’ve decided to cancel your involvement, we truly appreciate your feedback and the time you spent with us.
We wish you all the best moving forward.
Warm regards,
Head of Customer Success
LUMI Team
Quick response and acknowledged there…
Quick response and acknowledged there was an issue. Hopefully it will be resolved soon.
10 May 2026
Reply from Lumi Reviews
Dear Stephanie!
Thank you for your feedback.
We’re glad our team could respond quickly and acknowledge the issue. We understand how important it is for things to work smoothly, and we’re actively working on resolving it as soon as possible.
We really appreciate your patience in the meantime.
Warm regards,
Head of Customer Success
LUMI Team
It’s useful but the quiz doesn’t take…
It’s useful but the quiz doesn’t take into account the pain points women focus on when they look for clothes:
Protruding belly. Breasts too big or too small. Wide shoulders. Short legs. Etc
10 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Danielle!
Thanks for sharing this thoughtful feedback.
We’re glad you find the app useful, and we also hear your point clearly. Body concerns like proportions, fit challenges, and specific areas of discomfort are often central to how people choose clothing, and if the quiz doesn’t reflect that well enough, it can definitely feel incomplete.
This is exactly the kind of insight that helps improve the experience. We’ll pass this on to the team so we can better capture fit-related concerns like belly area, bust size, shoulders, and leg proportions in a more practical way.
If you’d like to share anything more directly, you can also reach us at customer.care@lumi-app.co. Appreciate you taking the time to point it out.
Warm regards,
Head of Customer Success
LUMI Team
Quick response to address my concerns…
Quick response to address my concerns and professional message.
10 May 2026
Reply from Lumi Reviews
Dear Lorraine!
Thank you for your kind feedback!
We’re really glad to hear that your concerns were addressed quickly and professionally. Providing prompt and supportive help is very important to us, and we’re happy we could deliver that experience for you.
Warm regards,
Head of Customer Success
LUMI Team
It was fun but I thought I would get my…
It was fun but I thought I would get my arctype
9 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Belinda!
Thanks for sharing your feedback.
We’re glad to hear you enjoyed the experience overall. Regarding your expectation about getting your archetype, it’s understandable to feel disappointed if that wasn’t delivered as expected. The styling process is often designed to explore multiple directions based on your preferences, body shape, and feedback from the session rather than assigning a single fixed “archetype” label.
That said, your point is valuable — if you were expecting a clear archetype outcome, the experience should make that more explicit upfront. We’ll make sure this feedback is passed on so expectations around results are clearer in future sessions. If you’d like, you can also reach out to customer.care@lumi-app.co for follow-up support or clarification on your styling results.
Warm regards,
Head of Customer Success
LUMI Team
Kiara was FANTASTIC!
The app hasn't been great, so I've already cancelled it within the first week of trial. It gave me two different results. However, I did purchase the video styling session. Kiara was FANTASTIC! She helped me find some new looks that I'm excited to try. She also helped me define my body type & shared ideas to flatter.
9 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you for sharing your honest feedback.
We’re sorry to hear the app experience itself didn’t fully meet your expectations, and we appreciate you pointing out the inconsistency you encountered.
At the same time, we’re so happy to hear Kiara made such a positive impact during your styling session. Helping clients feel confident, discover new looks, and better understand what flatters them is exactly the experience we aim to create. We’ll be sure to pass your kind words along to her — she’ll be thrilled to hear this!
If there’s anything further we can assist you with, please feel free to reach out to us at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
Simply the best of them all
Simply the best of them all. Thank You so Much.
16 March 2026
Unprompted review
Reply from Lumi Reviews
Dear Lawrence!
Thank you so much for the wonderful feedback!
We’re truly grateful for your support and so happy to hear you had such a positive experience!
Warm regards,
Head of Customer Success
LUMI Team
I received my cancellation order…
I received my cancellation order promptly from customer care!
LUMI however was not a good experience . I had problems logging in right after I paid . I don’t have time for that nonsense.
8 May 2026
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for sharing your experience.
We’re glad customer care was able to process your cancellation promptly, though we’re sorry the login issues made your overall experience frustrating.
We understand how valuable your time is, and feedback like this helps highlight where improvements are needed.
Warm regards,
Head of Customer Success
LUMI Team
Very customer-centric
Very customer-centric! I am more than interested but the timing for me is chaotic now as I’m preparing to move soon. My life is currently in a blender.
8 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Janet!
Thank you so much for your kind words!
Moving can definitely make life feel like it’s in a blender! Wishing you a smooth transition, and we’ll be here whenever the timing feels right for you.
Warm regards,
Head of Customer Success
LUMI Team
The outfits look good but prices are…
The outfits look good but prices are out of my reach.
I am sorry.
7 May 2026
Reply from Lumi Reviews
Dear Francisca!
Thank you for your feedback, and no need to apologize!
We completely understand that budget plays a big role when shopping for clothing, and we appreciate your honesty. While some outfit suggestions may be outside your current comfort range, the goal is also to provide inspiration that can be adapted to different budgets and personal preferences.
Thank you for taking the time to share your experience with us!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your honest feedback!
Style is very personal, and it’s completely understandable to connect with some pieces more than others. Even finding elements of outfits that resonate with you can be a great step toward refining your preferences and discovering what feels most like “you.”
We appreciate you sharing your experience with us!
Warm regards,
Head of Customer Success
LUMI Team
Although I was cancelling my…
Although I was cancelling my subscription (it looked great but was just not for me), I was treated courteously and respectfully by customer service and a refund issued with no problem at all. I would have no problem recommending this site to others.
6 May 2026
Reply from Lumi Reviews
Dear Dawn!
Thank you so much for your thoughtful feedback!
While we’re sorry Lumi wasn’t the right fit for you personally, we truly appreciate your kind words about our customer service team. We believe every customer deserves to be treated with respect and understanding, no matter the situation, so it means a lot to hear that reflected in your experience.
Thank you as well for your recommendation — we genuinely appreciate it and wish you all the best!
Warm regards,
Head of Customer Success
LUMI Team
I'm still trying to figure this whole…
I'm still trying to figure this whole thing out so until I have confidence that your service and products are good, I will not give 5 stars.
6 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Annie!
Thank you for your honest feedback — we completely understand.
Building confidence in a new service can take time, and we appreciate you giving Lumi a chance while you explore everything it has to offer.
We hope that as you continue using the app, the guidance, recommendations, and overall experience become more valuable and personalized for you. Thank you again for sharing your perspective with us!
Warm regards,
Head of Customer Success
LUMI Team
Helpful on so many levels and not just from a fashion standpoint
So far it not only helps me understand my style type but how to work with my style type and body shape to get the best look for me. Not only does it help me look my best by choosing outfits or items that feel natural, comfortable, in my preferred style, and for my body but it also asks how I would understand the information the best so I can actually retain and apply the information regularly.
6 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Natasha!
Thank you so much for your thoughtful feedback!
We’re really happy to hear that the experience has been helpful on multiple levels for you. Understanding not just *what* works, but *why* it works for your body shape, style preferences, and comfort is such an important part of building confidence in your wardrobe.
It’s also wonderful to know the learning approach feels natural and easy to apply in everyday life. We truly appreciate you sharing your experience and are so glad the guidance is resonating with you!
Warm regards,
Head of Customer Success
LUMI Team
While your suggestions have been…
While your suggestions have been helpful, I don't feel like they have been transformational.
5 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Victoria!
Thank you for your honest feedback — we really appreciate it.
We’re glad to hear the suggestions have been helpful, though we understand wanting a more transformative experience. Style journeys can take a bit of refinement, and sometimes deeper personalization makes a big difference.
We’d love to help tailor things further so the results feel more impactful — feel free to reach out to us at customer.care@lumi-app.co, and we’ll work with you on it.
Warm regards,
Head of Customer Success
LUMI Team
Seems very personalized and informative…
Seems very personalized and informative so far.
5 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Nora!
Thank you for your feedback!
We’re glad to hear it feels personalized and informative so far — that’s exactly what we aim for. It’s great to know the experience is resonating with you.
We appreciate you taking the time to share this!
Warm regards,
Head of Customer Success
LUMI Team
I am an hourly worker… no extra money
I am an hourly worker… no extra money, and yet I have new clothes now and then :). Even buying one $100-ish outfit a season makes me feel more confident :)!
5 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Susan!
Thank you for sharing this!
We really appreciate your perspective — it’s great to hear that even a small, thoughtful addition to your wardrobe can make such a positive difference in how you feel. Style doesn’t have to be about spending a lot, but about finding pieces that truly work for you.
We’re so glad to be part of that confidence boost! 😊
Warm regards,
Head of Customer Success
LUMI Team
Excellent Customer Service
I was completely surprised by how understanding, caring, and kind the people at Lumi are about my situation. I would highly recommend dealing with this company.
4 May 2026
Reply from Lumi Reviews
Dear Katy!
Thank you so much for your kind words!
We’re truly glad to hear that our team made you feel supported and understood — that means a lot to us.
Providing a caring and respectful experience is something we genuinely strive for. We really appreciate your recommendation and your trust in us!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Karen!
Thank you for your feedback!
We’re glad to hear your issue was handled promptly and courteously — that’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share this!
Warm regards,
Head of Customer Success
LUMI Team
So far I have been impressed with the…
So far I have been impressed with the options they provided
3 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Sheila!
Thank you for your feedback!
We’re glad to hear you’ve been impressed with the options so far. It’s great to know the recommendations are resonating with you.
We appreciate you sharing your experience!
Warm regards,
Head of Customer Success
LUMI Team
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